Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
I put in an order with 40 percent off. Woke up this morning and 100.00 has been taken from my personal bank account. I thought it was going to be 16.00. I'm so confused and broke. Can someone look into this for me as I have never had a problem.
I have used this makeup line for several years. Decided to try other products in the line as well. I have used the Power Recharge Cream and the night serum as well. I have absolutely no complaints about anything. I have very sensitive skin and have had no issues with anything. Plus they give you the option of trying it and returning it if it's just not for you. Great products backed by a great company.
I ordered the foundation wasn't my color sent it in never got a replacement for a different color nor did I ever get my $50 back from it then I order finishing spray and it's been months and haven't received that either
While browsing the website for a new blush color, I came across your "Real Life" photos of colors on real people and different skin tones. I thought that was fantastic! I continued browsing for lip color and was very interested in the sheer colors. There were reviews by verified buyers showing the product on plus they were holding it up in photo. Their reviews were just singing their praises about "loving the color I got" but no mention of actual color. The "pink" category looks so similar. I was hoping for names with buyer's photo, instead of scrolling back and forth wondering, "Is it this one?" I ordered it anyways. Fingers crossed.
First off the product is great but the customer service is better…I love that they're on top of everything. They reply right away & fix any issue you may have. I'm a lifer!
After I went through all the questions about my skin it timed out.
Hi Pernina! We're sorry to hear you had an issue while shopping on our site. Please reach out to our team at customerservice@ilmakiage.com if the issue continues.
The color was a little bit orange ish, I do not like it
Hi Ana! I’m sorry the shade didn’t work for you. We’d love to make it right and get you your perfect shade. Please fill out your name and email address into https://www.ilmakiage.com/contact-us, and our team will be happy to help you with an exchange!
I'm 52 and have tried more beauty lines than I can remember. I love the foundation, and can't live without the concealer! I'm thrilled!
It's worth the trouble to place an order, but beware of buttons not working as buttons and a few design flaws that make the user experience less than ideal. That being said, I love the products and work through the bumps to get them
Hi Kelly! Our website was developed by makeup pros & experts to give you flawless results with an optimal customer experience. But we’re always trying to outdo ourselves, so we’ll take your feedback to our product development team. Please shoot us a note at customerservice@ilmakiage.com if you have any questions.
I am happy with your products but I was disappointed to have to pay for shipping..
Hi Esther! We offer FREE shipping for all regular domestic U.S. orders above $50. Please send us an email at customerservice@ilmakiage.com if you have any questions.
I'm very impressed with this Company! I love the products and the customer service!
It was a nice experience I will again try to find something in the future.
Hopefully color will be a match. Says it can be returned or cancelled at any time..
Great product with flawless results and fantastic service from the customer service department who made sure I got exactly what I needed and went above and beyond to ensure it was the exact match! Couldn't ask for more in an online experience
I'm excited to try this lip gloss! The pictures looked beautiful. I used a giftcard I was sent by them because I returned an item previously. Great customer service
I made a purchase for the foundation and declined the other offers. I received additional charges on my credit card for makeup that I declined. This website needs to be fixed. Customers should not receive additional charges. This creates mistrust with your customers.
Hi Tonja! Oh no, I’m sorry about that! Please reach out to customerservice@ilmakiage.com and they will be happy to assist you ASAP!
My second order was sent without an email informing me and giving me the opportunity to change the shipment. I rarely use make-up and won't need another for quite some time so I immediately tried reaching customer service. The emails didn't not go through and the phone number I found was no longer in service. Really makes you question the reliability of the company. I did go to their website and was immediately given a log in where I changed my next shipment and was given the choice to cancel so I am hoping they honor the change and don't ship me more in a month. I was also able to leave them a message that is supposed to be answered within 24 hours, so time will tell if that worked.
The makeup itself is the absolute best I have tried so I did not want to completely give up on the company. It gives a natural even tone and the brush is excellent. Great product, lacking on the customer service.
It was easy and simple. Enjoyed it! The online application was user friendly. Issued the search bar which made everything easy.
As a lady of a certain age I often feel disposable or ignored- or simply commodified. This may sound hyperbolic but my experience with Il Makiage is the complete opposite. I've been treated with care, all my questions answered. They even ASKED ME how things were and when I explained that there was a minor defect in a product I was using (in the packaging) they replaced it. I love the products, I am grateful for the care. I never write reviews- I'm slightly embarrassed with how grateful I am— but I really feel like this company does things differently and that's worth sharing.
PS I proudly make my own skin care products but they don't compare to the stuff I use here. Big ups!
I did not order the full size product but the sample try for freeway for shipping. Cancel this order
Hi Stacy! So sorry for the confusion! We designed the Try Before You Buy program to eliminate the risk of buying makeup online.
You have 14 days from the time you receive your full size products to try them for free – you only need to pay for shipping!
If you love your products and keep them, you will be charged for them after the 14 days are up. If you don’t, just return them within the 14 days and you’ll never be charged! The original shipping fee is nonrefundable. Available in the US & Canada only.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Laura! Oh no! Please reach out to customerservice@ilmakiage.com and they will be happy to assist you ASAP!