Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
I like ilmakiage and the products I've tried so far. Finding what I want is quite easy. And, the checkout process is fast. I do wish I could combine my gift codes.
I have not yet received my package and I have email customer service 4 times. No one reached out to me to help located my package.
It was absolutely so easy to find what I needed on this website and get it ordere. And the best thing it didn't cost me anything because I used an e-gift card that I received by doing product reviews. I can't wait to get my products
After receiving 2 shades that were not to my liking, I got frustrated and decided not to purchase. A team member (Dorathy) made contact with me and assisted in getting a color that I hope will be to my liking. Considering that my trial was already over, I commend IL MAKIAGE for helping me get a good match. Thank you!
My experience has always been great I'm always satisfied with customer service they always make sure that I am good plus I love the makeup and products on my skin, my doesn't break out and I love the way my shin looks so natural when I apply my foundation for my skin I don't have to use much but just a finger amount and I'm good to go
Trying something different, hoping for the best. Will rate this product after I try it!
Hi Meisha! We'd love an updated review once you receive your product. If you have any questions, please email us at customerservice@ilmakiage.com.
I ended up with the wrong shade product with my initial order. I initiated a return, but life got the best of me and I didn't get it out to them before being fully charged. They gave me a coupon for a review and an e-gift for being unable to return in time. When I couldn't use both to cover the purchase of a replacement, they sent one out to me and allowed me to keep the original product at no extra charge! I won't soon forget treatment like that. Grazie il Makiage!
I have purchased the foundation, brush and concealer. When answering the questioner I specified that I wanted a shiny-glow finished. Unfortunately my skin feels and looks very dry after putting on the foundation. I apply eye cream, moisturizer and beauty oil prior to the foundation and it still feels and looks very dry. The finish is too matte for my taste. The fine lines around my eyes were accentuated and the end result was not what I expected. What I really like is that the color matched very well my skin tone.
Hi Ibiza! I’m sorry it didn’t work out. Luckily, we have a generous return/exchange policy. Please send us an email with your order info at customerservice@ilmakiage.com and our team will be happy to assist you.
The foundation and powder mix works really well on my skin.
I had a 15. Coupon to spend before it expired. I used it to purchase some black card mascara, which I love, online. I almost cancelled my order bc the site was trying to make me order an additional item for 20% off. I didn't want to so I tried to go to check out repeatedly and it would not let me! I was about to give up, then it finally let me go to the next page, and the exact same thing happened again! Finally it said something kind of sarcastic and allowed me to go on and pay to complete the sale.
I am a repeat buyer of several IL Makiage products, but they need to fix this ASAP. No one likes to waste time like that when you know what you want. I appreciate the coupons very much, but not in this frustrating manner. This is the first time this has happened since I've been using their line for about 2 years now. Every time I've spoken with CS rep or emailed with them, they have been fantastic!
Very easy fast checkout love that you can take a survey to get your shade.
It was very easy to order this product with easy instructions
Ordering was easy. Not thrilled with all the upsale offers. Love the self tanner so for the foundation.
Purchased an item and got an email with a $20 coupon to apply on my next purchase. Said it would be applied at checkout. Checked out and the coupon was not applied. Contacted customer service and had no reply. Will be returning it if the coupon is not applied before I receive it. Poor customer service
Worst website ever charged me even for things I didn't buy
Hi Farangiz! Please reach out to customerservice@ilmakiage.com with your order info and our team will be happy to assist you ASAP!
Easily navigated. Personalized. Great company to work with.
My experience has been very pleasant. The product is more than I thought, but tried it anyway. I was very pleased with results.
Help is always just a click or call away. I'm thrilled with their products and have recommended them to friends who complement me on flawless skin - and I just turned 60! I absolutely love everything about them.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marina! So sorry to hear this! Please be sure you're emailing customerservice@ilmakiage.com and not replying to a message. If you'd like to reach out to us by DM in Facebook or Instagram with your order info, we'll be happy to help!