Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Trying to add specific products to my autoship is a NIGHTMARE! Because I couldn't add the items I wanted I had to submit a new order and lost any savings I was entitle to!
Thank you! I've never seen such a kind and polite team.
Wow! So I will start with my 1st order. I took the quiz and I got my color match foundation and concealer. I have extremely dry flaky skin. And I was not able to use the foundation so I contacted the company and told him what was going on and I've been trying for three weeks different things different plumping serum's, etc. They were able to help me out and gave me an option for a refund or a credit to use for other products. I decided to order the skin, care serum, and lotion. And I'm very excited to get those in and then I would like to try the foundation again and see if that helps. The concealer is amazing. The foundation is amazing it matches my skin tone. Perfect. They're quiz they do is spot on. I'm so excited to get my new products in and be able to hopefully get my flaky dry skin to where it needs to be to wear the foundation again. The color match is amazing and I'm so excited with my future endeavors with this company. I will keep purchasing. Amazing company amazing customer service. Amazing products.
Great customer service.you are on the ball with everything.
It was very easy and simple to find my product. They have an option at the bottom that says "i already know my shade" and you tap it and it automatically fills it in for you. No need to clean on the product and search for your shade if youre just refilling it. The product page is clean and simple and nothing too distracting making it harder to find your product.
Thanks for the quick support! I don't know why promo code box was not available on pc web but it worked on mobile web :) Thanks for helping out
It speaks for itself. Perfect match!
A few skin tone questions and that's it! You get the perfect shade mailed out
All around I can honestly say this a great company & w/ great products & expertise. I thoroughly enjoy shopping/ il makiage
Since I stumbled upon Il Makiage a little over six months ago, my skin, and make-up has changed forever! Not only does my skin look flawless, I look 10 years younger! The coverage is amazing and all you have to do is take a test and They do the rest for you as far as finding the right color of foundation and concealer for you. I was skeptical at first, especially at the price, but they have this awesome try before you buy trial of 14 days like it or not and you can return it free of charge no matter how much you used all you have to do is pay a five dollar shipping charge. Now I will warn you they will charge you the full amount of the products to your account as pending charge, which falls off in 3 to 4 days. I just want to let you know that because at first I was like what I thought it was only five dollar shipping but I overlooked the fact that they do tell you there will be a pending amount in your bank account for the full price of the products, but again, do not worry. It will fall off of your account in 3 to 4 business days and in some cases I've had it fall off in one to two days but I'm telling you it is worth it some items I would definitely get is obviously their foundation which they will test you to find the right color and it's called. "I woke up like this."(also comes with a free foundation brush) also the concealer, the primer and the setting spray. And those are just the basics. They also send you coupons all the time for like $20 and $35 along with 10% and 20% discount off of their products. And by the way, these are full-size products that you get to try free for 14 days. Once you're amazed just by the basics, you'll start watching some of the videos they have or tutorials on how to put on make up like I make up and your bronzer and highlighter and blush from some of their artists and then you'll start looking into their eye, palettes and mascara and so on. That's what I use my coupons for. Their eye palettes are simply beautiful and smooth and their mascara no matter which one you get they're all great for volume, lengthening and thickening. Overall I have had nothing but amazing results with this company and their products. There have been a couple mishaps, but they have been quick to resolve and gracious with e-gift cards.
Anytime I have a question, all I have to do is email customer support and they get back to me right away. They are beyond nice, always giving discount codes, truly caring about the customer, and really wanting consumers to get the best results. I will never shop for makeup anywhere else.
Black Card mascara is hands down the best mascara I've ever used. I originally got it in my Ipsy bag, but reordered from Il Makiage when it ran out.
Hey thanks for charging me when I wanted to return it. You are f****** liars. I will make sure to spread the word that you charge regardless if you like the product. Your customer service reps suck too. Thanks for $53 for nothing. Jerks.
Hi Jessica! I’m sorry it didn’t work out. Luckily, we have a generous return/exchange policy. Please fill out your name, email address and order number into https://www.ilmakiage.com/contact-us and our team will contact you within 24 hours❤
I did not want 2nd order. 2nd order was never received. I was not able to get money refunded and was sent replacement of the same color hue that does not match. The replacement should have at least been the appropriate color that I could wear. Now, I need to return the replacement. Cancel all future orders.
I was trying out the make up and the brushes or whatever and when I went to check out they said oh you haven't checked out yet and what about this facial cream for 4995 well I didn't want it so I went you know to finish my order and they put that face cream on there that I didn't want and now I don't know how to get a hold of them to take that off my account
Hi Colleen! Oh no, I’m sorry about that! Please reach out to customerservice@ilmakiage.com and they will be happy to assist you ASAP!
I have been enjoying the Power Serum so much, but wanted to add another product to my routine. So today I received an email for the Plumping Cream and it sounded just what I was looking for...and now I cannot wait to receive the order and start seeing the effects from this new cream. The ordering process was easy and super fast! Thanks :)
Ordered the IL mascara on line. Quick and easy process. Received my order literally in a couple of days. I've tried a many of mascaras in my days. Drugstore to high end. This is hands down my favorite! Does a great job at making my lashes long and full. Doesn't smudge a bit.
The product was not for me. However, they have done way more than I expected and their response to my email was immediate.
I purchased something for the first time today and your website is great! It helped me choose a concealer color and foundation just by asking a few questions. I'm hopeful you got it right!
Some questions didn't have the answer I needed so just kinda had to grab one that was hopefully close! Should have an option for comments if none apply. And some like which brand do you use should allow multiple choices as I have 3 right now from different companies.
The purchase and pre questions were easy enough but there were so many additional products to decline before I could finish my purchase. Also first try didn't work at the end just kept cycling and had to try again.
Hi Jaymie! Our website was developed by makeup pros & experts to give you flawless results with an optimal customer experience. But we’re always trying to outdo ourselves, so we’ll take your feedback to our product development team. Please shoot us a note at customerservice@ilmakiage.com if you have any questions or concerns. We're here to help!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Julianne! Oh no! Please reach out to customerservice@ilmakiage.com and they will be happy to assist you ASAP!