Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
I had ordered "power rewind" after seeing so many good reviews on Instagram. When I received my order the bottle was "empty", not sure if it dried out, was not properly filled...regardless I reached out to Makiage with the issue and had an immediate response. Not only did they want to send another bottle out immediately, but they send me a $20 gift card to use. A BIG SHOUT-OUT to their team. Look forward to trying power rewind.
It been an amazing experience with their products and their services too
I ordered a foundation and it wasn't quite the right shade, but their team handled it so well! No hassle whatsoever to exchange it (or optionally refund altogether) and the staff was quick and polite.
I have been wanting to order this for so long and now I finally have! I can't wait until I can finally try it!
Thos foundation is super light weight. Great for evening out skin tone. I didn't notice there were two choices, as I need full coverage. So will be returning for full coverage. Otherwise, I'm in love with the feel of this foundation!
The website was friendly to use and the questionnaires were precise and straight to the point. Whatever questions I had no answers to, they helped me answer. I was happy with the end result.
I love the foundation and I completely recommend it. The reason I gave 3 stars is because you don't have a customer service telephone were we can share our doubts and is very hard to manage our account since things are not clear.
I've not worn make up for years now. I've decided since I just turned 55, why not give it another go. I was never good at it, but I am pleased so far with having better products on my face. Definitely will keep my options open and the creativity flowing
The site was not working properly and it definitely wasted some time trying to get some clarification. My first purchase was smooth and easy. I also appreciated the follow up very much. The second time around I almost canceled my order as it was frustrating that my auto-replenishing was set up but confirmation of order was not showing. Overall their response time with customer care is pretty good but there is a lack of attention to the content of concern. Product is fantastic and I am very pleased with everything so far.
All I wanted was to try the foundation as part of the $7 promo, the questionaire added a cream and serum to my order making it $181, I never received my order to begin with. All this website does is have multiple popups asking you to add more and more to your cart. Disorganized and unprofessional
Hi Shannon! Oh no! Please reach out to customerservice@ilmakiage.com with your order info and our team will be happy to assist you ASAP!
I was very happy with the customer service I received. Very helpful. They actually want you to be happy.
It was simple and very easy to look through the website and choose what you are looking for specifically. I got a lipstick and eyelashes for a Christmas gift! Hope they love it!
I went on the site to change the color on auto shop foundation. Easy to do and while there, I found 2 more products that I want to try.
I absolutely LOVE their products! Best foundation I've EVER used! Lightweight matches skin perfectly and doesn't make my skin oily. The mascara works incredibly well love it! Makes my lashes look so much longer and doesn't smudge. Great products all the way around. Thank you!
I always love when I get my items, great stuff. I highly recommend you to try them out.
I was skeptical to purchase when I saw the Ad on Facebook. I'm usually not one to buy without trying and was thoroughly impressed. I just received my foundation today and couldn't believe how well it matched my skin and how smooth it went on! I will be using this product from now on for my everyday foundation :)
Wonderful! I'm extremely happy with how the company takes care of you regardless of my mistakes. You will be too!
Amazing customer experience so far
They seem to go above and beyond to make a customer happy.
I was a little off on my color choice.
This is very nice on my skin, I didn't realize my old foundation was what was making me break out.
Thanks for everything
Just worked with customer service - and they were incredible! Thank you, Nicki!
So far I've used the foundation and I love it. Just ordered primer and lip stick…so we'll see! Have high hopes!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Adriana! We do not offer customer support by phone but we are always happy to help! Please send us an email at customerservice@ilmakiage.com or reach out to us on our socials.