Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Loved the different models showing the same shade and the customers adding photos is a super bonus that sealed the deal!
Once the customer has agreed to purchase your products, let that stand and followup in a new email or text to add new items as hair. Big turn off for me. Thanks
I love the foundation, not real keen on the bottle and how it clogs up quickly. I am trying my 3rd foundation sample as the first was too dark, second too light so I tried myself this time...we'll see how I do.
I was skeptical and I have to say I am really impressed! The color match to my skin was PERFECT! I have been looking for a new foundation for a while. I am so glad I took the test on IG. I love my new foundation! It offers great coverage without looking/feeling heavy. I also really appreciated the eyeliner gift and the glamorous packaging. Great marketing for a value product!
I received the concealer that I ordered based on the questionnaire I completed. It turns out the concealer was too light. CS reached out to me to ask if I was satisfied with the product and I told them the problem. They are sending me a different colour n/c that should match my skin tone better. Thank you Il Makiage for the great customer service!
First time ordering a sample, it was well explain. I can't wait to try the foundation. And eventually try on other items. Thank you
I went on IlMakiages website and they asked very specific questions and introduced me to a foundation and concealer. I have 14 days to try before I buy. I'm looking forward to seeing how well the make up works out!
I've tried a few products which all have been great! Absolutely love the moisturizer and foundation. I will probably not use another foundation ever again The foundation is lightweight, covers very well, and a little does go along way.
It would be nice if I received more free products to try when ordering. For whatever reason that stopped after my last few purchases. :(
I did the quiz and was checking out in just a few minutes I think the quiz could have had a few more questions and should have taken more pictures but overall it was a good experience
I love the self tanner it is amazing! Easy to apply and looks like you have been in the sun!
My pump on my foundation did not work and after giving me a few things to try to fix it and still both. They sent me a brand new bottle of foundation. Thank you!
I still have not received the product. It states it was delivered but there is nothing in my mail box.
Hi Gina! We are here to help you get to the bottom of what’s going on. If your package is lost or stolen, please contact us and we will work to resolve this issue.
If your package is marked as delivered by the courier and you did not receive your product, please contact the courier to see where they left it or if there was an issue delivering your product.
Love every product I have bought Always satisfied! Never disappointed. Delivery is always quick and accurate.
I love the product. I only got the wrong shade but they replaced it for another 14day trial. Awesome
When I receive the reorder email, I want to be able to go directly to the product and reorder or change the shade depending on the season. The reorder link took me back to the original process of helping me select a shade by going through all the questions again. I love the product, just looking for simplify when reordering. Thank you.
Best foundation on the market and I have tried them all. Easy to color match with their color match quiz. Foundation goes on smoothly and stays in place throughout the day.
My order was processed quickly. I not only love their makeup but love how fast I can have my order placed
Easy online website very friendly. The quiz is great and very easy. Love all the detailed questions.
The color suits me and I'll order the concealer and the face powder as well
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Patricia! Please shoot us a note at customerservice@ilmakiage.com with any questions or suggestions. We're here to help!