Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Love this foundation! I had forgotten the winter color I had previously purchased so I took the quiz and it gave me the same perfect shade I had previously used. (Found my old bottle afterwards) excellent lightweight/yet flawless coverage
I just received my products today. I did not think this would match me. Matches perfect. I don't understand how they did it but great product and perfect match!
Can't believe hoe easy it is and how a few questions matched me perfect! Unbelievable!
I had good customer service with this product. This product is also very good and probably the best foundation I have ever used.
1. The questionnaire gave me the wrong shade of foundation. 2. I was forcibly put on an autoship for that wrong color. 3. It took TONS of effort to change colors. 4. I tried to cancel the autoship 6 months ago because I was moving. 5. Makiage continued to send the autoship to my old address, continued to charge me, and continued to send THE WRONG COLOR. Nothing about this system seems to work. Ironically, I actually like the foundation (once the color was right), but I would NOT RECOMMEND anyone purchase any product from this website. It's a nightmare of glitches.
The shade was too dark for my skin tone & didn't cover as well as they make it seem in the ads. Then after 5 minutes or so I noticed my cheeks & neck were red & warm. I washed it off immediately & luckily it didn't get worse.
Even if I didn't have a reaction I would have still sent back for lack of coverage & unmatched color tone.
Hi Denise! I’m sorry it didn’t work out for you. Please reach out to customerservice@ilmakiage.com if you haven't already and they will be happy to assist you ASAP!
Good product, not junk, but a bit overpriced for the quantity
I was contacted to see if I was happy with foundation. I wasn't. I was asked some questions and hopefully it will be corrected. Easy Peasy. Thanks.
I have been using this primer for a year or more and I can't believe the difference it makes! I can't put on make up with out it. Fact is I can't not put it on even if I don't we're make up! It's so soft and smooth and leaves your face feeling like silk. So my message is buy it! You will not regret your purchase!
To many questions at the end. I just want to place my order please.
Hi Norma! Our website was developed by makeup pros & experts to give you flawless results with an optimal customer experience. But we’re always trying to outdo ourselves, so we’ll take your feedback to our product development team. Please shoot us a note at customerservice@ilmakiage.com if you have any questions.
I love what I order from IL Makiage! The mascara is amazing! I recommend everyone to try it. I've also tried the concealer which was a perfect match and finally covered my dark under eye circles. I can't wait to find my perfect match foundation and try the lip products! And they have skin care products!
My foundation arrived quickly and very well packaged. Awesome mystery gift that was full sized. The foundation is amazing, and I'll be a customer for life. I quit using liquid foundation many years ago, and this changes my mind.
I went online to change my automatic shipment for my concealer and I ended up buying some more loose powder (it's amazing) it was the easiest transaction in the world! I always have a great experience here
I love this company and makeup so much. It blends so well
The website is very clear and simple to navigate. I love the shade match tool as well. Overall this is a great website.
I can't say anything about your products because the shipping is very slow and I won't have my order for at least 3 more days. I hope the foundation matches and I like everything.
Hi Lori! We apologize for the inconvenience. We'd love an updated review once you receive your product. If you have any questions, please email us at customerservice@ilmakiage.com.
The site was very easy to use and I received a birthday gift which was also very nice
I'd give a zero if I could. Didn't get extra 10% for subscribing as promised
Hi Jess! Oh no! Please reach out to customerservice@ilmakiage.com and they will be happy to assist you ASAP!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mickaela! We assure you customer satisfaction is our number one priority and gutted to hear you did not have a positive experience. Happy to turn that around and help you. Please shoot us a note at customerservice@ilmakiage.com with the subject Sitejabber. We're here to help!