The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
I found the advertisement for this product on FaceBook, I had seen it numerous times. I even completed the color questions started the order and chickened out and cancelled it. I decided to "Woman Up" and go ahead and test it out. I completed the questions for the color I needed, I also ordered the primer and the concealer, with my foundation. I received the foundation brush free with my order as well ( I love the brush <3). The color was a perfect match, it smooths on perfectly, my friends said they can't even tell I have it on and my mentor and coach says I look gorgeous, and polished. The primer is clear and it does a phenomenal job, the concealer awesome. Sorry if you were waiting to read a complaint, I don't have one. I must be transparent I was not a make up wearer, but I am now for life! It gives me a natural look, while giving me that extra little spice.:-) I so appreciated that the company emailed me a video on how to apply the foundation in various ways to get the coverage I desire. I love this product and can pretty much promise you I won't be trying anything else. I also recently ordered the Icon Mascara, can't wait to try it. I'll try to remember to update you all.
Judy
My foundation is amazing, matches my skintone, it is light and a lot of people compliment my skin, they think I did botox. It is like wearing a filter all day!
Perfect I really love it and never disappointed with everything
This foundation is my exact tone you can't even tell I'm wearing it i have gotten so many compliments on my skin since wearing it I highly recommend.
Wearing this product gives me the flawless coverage I want while literally feeling weightless. I've never been more satisfied!
No problems getting to the items I wanted. Easy to find other fun things to peruse and purchase! I love the quality of IL Makiage products. The subscription program is great with tons of perks attached to it. I will be a faithful customer!
Love the ordering process! No sign in, passwords or filling out address. Just 2 clicks and it's done! So easy.
Love that I will get to try the skincare products and looking forward to it and seeing how they work with me! Really excited to get the flawless foundation too! Only sad bit is that I decided within 30 seconds to purchase the flawless primer and then another few minutes after for a 20% off and free shipping text for that exact product. Bit bummed there lol.
Really fun to take the quiz to find my makeup shade! Can't wait for it to arrive!
After I found out the make up did not fit i contacted customer service and s wonderful lady set me up with another bottle to try and low and behold it fit. I'm one happy customer
My experience with Il Makiage has been terrific. All products I have tried so far are fabulous. Customer service is wonderful. Thank you!
My skin: combination, acne prone, acne spots, hyperpigmention, some fine lines, prominent laugh lines.
My experience: the shade match was unbelievable! Exact undertone and color, just by filling out the online quiz. The foundation is so lightweight that even after two pumps I dint feel anything on my skin, same after a full day wear.
Did not settle into my laugh lines (unbelievable again).
I really really wanted it to be my holy grail but the finish was patchy. I wore it a day after exfoliation, on well moisturized skin (tatcha dewy skin cream) and with tatcha silk canvas primer. It was patchy everywhere.
I tried it on three different occasions with different moisturizers and primers, making sure all are water based, tried using both beauty blender and foundation brush but nothing made it look smooth. Builds up to a medium coverage but remains patchy. From far apart the skin looks like skin but upclose it is a mess and I'm not okay to settle for that.
Very happy with package delivery and nice products.
I am woman over 60 and have sometimes difficulty shopping on line, some websites are so complicated and confusing. But, when I decided to shop on line for makeup at Il Makiage I found it very easy to navigate all their products with no problem. It has been a wonderful experience!
I REALLY thought that all the videos I would see on Instagram were paid actresses/actors BUT I was WRONG. I Have Melasma and IL MAKIAGE! COVERS IT UP … P E R F E C T L Y! Thank You to the Creator of this Make-Up Line
Sbsbsnsn bsnssmmssm bsnskssksksmsk nssnnssksk bsnssnsnsnsn Very slow dhdjdj hesjsjsk banana man bsansmam
I am very impressed! The products are really good, but the customer service is better. My color match was not exactly right for the changing season, and the representative was so helpful! They also stand behind their products and ensure customer satisfaction!
Easy and simple to navigate through all the information and products
I have tried many primers but this is now the only one i will use. After cleansing and moisturizing i apply this primer. It goes on so smooth and feels moist. Sometimes i'll put foundation on and the foundation looks and feels so much better and lasts all day. Even without foundation my skin looks so much smoother. I am 69 years old and this primer is worth the extra costs. Try it and you will never go back. IL MAKIAGE no filter poreless base smoothing primer.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.
Hi Mehak! Please reach out to customerservice@ilmakiage.com if you have any questions or concerns and our team will be happy to assist you.