Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
I always have outstanding service with your company.
Good but I don't link that you keep getting the sam free gift (eyeliner) got too many... need to give other free gift. Not the same thing al the time.
I do not even wear makeup but I kept on seeing this company on Facebook and Instagram. I did not even know how to apply makeup so I never really tried until one day I was like let me try it. IL Makiage got my shades correct from quizzes 165 and 170 I got both! I'm so amazed and they handled all of my situations properly not ignoring nothing and I got a gift card. Thank you for everything a permanent customer you have in me! I'm good at my application on my makeup watching lots of tutorials in my shade on YouTube! I love the whole IL MAKIAGE SQUAD
I've never been a big makeup girl. I normally hate foundation! I hate the caked on feeling of foundation and trying to find the right color. I received my first order earlier this week. When I tried it I was so amazed how it felt and looked. I couldn't feel any of the makeup. Even my husband who prefers me not to wear makeup couldn't tell I was wearing anything. Thank you!
I recently had to make an exchange for a foundation I ordered accidentally the wrong shade on for my auto-replenish and they were quick to reply and send me the correct shade. I have been very pleased with their products and have nothing but good things to say about their customer service representatives.
I somehow ordered the wrong color concealer and Jordan T. Immediately took care of me, sending me a new one AND fixing my auto-replenish color as well. Thank you!
I love IlMakage! The shade matching test was right on, for me! I get so many compliments and I feel confident! My concealer is also perfectly matched. I like having curated matches for other IlMakage products, based on my skin color and tone.
Agent was very understanding and listened to my concern and did everything they could to address my issue
I have tried most of the skin care products. Love the foundation, pore reducing primer, skin polish. Moisturizer was OK. Love the under eye cream for puffy eyes except the bottle dispenser I a had a problem with & ended using a q tip to get it out.
Beware! This company promise a buy before you buy option but take your money before even trying the product! I tried to cancel an order a minute after it was placed! Jessica told me I can't cancel the order because it was already sent to the warehouse for shipment! Seriously! Most company will give 24 hours to cancel an order this doesn't even have an option to cancel!
I absolutely love this foundation. I truly covers any imperfection in skin tone you might have. I love the concealer too and the pore corrector. This is the best foundation I have ever used. Il Makiage forever!
Haven't received or tried the products yet but the buying experience is a pleasant one. Site is easy to navigate and offers lots of information about products and customer reviews.
Great customer service is actually one thing that's hard to come by these days but I must admit... Il Makiage has it! Thanks for always making my experience great.
The customer service is incredible and they're foundation better than anything on the market, even designer brands!
Absolutely bang on with the foundation and eye liners! LOVE IL Makiage! Easy to order and quick delivery in gorgeous packaging! Highly recommend and can't wait to order again! Thank you!
Me paso un inconveniente con mi auto envío, Pero estoy muy contenta con su servicio al cliente lo resolvieron súper rápido, es excelente Gracias por toda su ayuda estoy satisfecha.
The website is very user friendly. Great descriptions and very accurate pictures of colors.
I was sent a promo code to use on my next order. I placed my order and within seconds realized the promo code was not applied. I messaged help immediately to ask them to cancel my order so I could re-order it with my code or if they could apply it on their end. The response I got is that promo codes cannot be applied to existing orders… I'd hardly call an order placed 2.4 seconds ago existing. It's a shame because I do like the product. But customer service is big for me so I will be seeing what else is out there!
Hi Natalee! Due to how quickly our distribution center works, we cannot cancel or edit orders once they’re placed.
It’s a blessing and a curse in situations like these — you get your products quickly but we’re unable to cancel or edit as your order is immediately processed, picked, and packed.
This was really simple to order so I hope I ordered the right colour. Boy oh boy I hope this dose what it says. I've tried way to many that don't work. Crossing my fingers I'll let you know when I try it.
Hi Teresa! Be sure to reach out to us if you have any questions! customerservice@ilmakiage.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Crishele! Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s).