On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The website is easy to use and the company responds quickly by email.
You tell me FREE trial for 5$ shipping charge but you will charge me $81 after 14 days if I dont return the trial. Very misleading
I already know I will probably be returning your trial just because you are sneaky.
The quiz was wrong. I threw out the box so I cant return anything. Waste of money.
I wanted to try this foundation I was seeing all the time on Facebook and I'm glad I did. I ordered it and am glad to pay what they are asking for, it's so light weight and airy. It still covers great! I will never go back, you can hardly tell I'm wearing makeup. I only did the foundation and I don't need a whole lot, if you have purple eye circles like I do then I would maybe add concealer to that. The foundation mostly covers my circles to where I am happy with it, although you can still tell that I have them. It's a great product, they also sent a free eyeliner pin and it's the best eyeliner I have ever used. I will definitely keep trying their products and advise you so to.
It took forever just for them to Ship my product to be delivered. I reached out to someone about why a label was created but not received after 7 days and they ignored the question and told me to use the tracking number. When I did finally I get it, I appreciated the coverage initially. It did seem a little more orange than what my tone is so I had to mix it with some concealer to try to get the right shade.
However I noticed that halfway during the day even though I primed my face and used setting spray, it looked like I didn't have any foundation on. I tried again this time without mixing the concealer and same thing.
So as far as the color matching I know that I could have sent it back and tried another color, but I didn't wanna keep waiting 2ish weeks for foundation.
And I want something with longer lasting, more full coverage.
Love these products, I already use the primer and foundation and I couldn't be happier, found my products for life!
It's a fraud. Saying pay for the shipping only and try it but then i was paying full amount. Also the shade was all wrong, the quality was really bad too! Please don't buy this online it's a big scam guys!
Easy and not at all stressful. I am always given a choice about what I want to add to my order and there is no problem if I don't want to add anything! I am never pressured to order more than I want to.
I love your mascara so I bought another one. No problem there. But when I tried to choose an eye shadow to go along with it, you were out of the brown shades I wanted. That is a bummer.
The questions were interesting and narrowing down the proper color choice was cool. When purchasing "try before you buy", there were so many forced options to trip me up, I could have easily accidentally made an unwanted purchase.
After the purchase, your website allows for add on purchases. It should be before I have added my credit card information. It's very misleading. I made a mistake of not hitting skip and it automatically added this order. I had to send an email to your customer service to cancel
I did a subscribe on my foundation, but am not a heavy makeup user, so I had an unopened bottle go past "the date" to return. Mind you, not a lot after. Defective pump, but they would not make it right. I'm going to try one more time.
I just received my order of Power Lift and it did not disappoint. I have only used it one time this morning and saw some immediate results. I did not not think I would see anything to day because I'm sick with a head cold and look like death warmed over. Put on after my shower this morning, took a 2 hr nap and let's just say my facial appearance is better than I feel.
Kudos to your line of products. I never have good online purchase experiences but your company has hit the mark with my orders. Thank you
Swift and flawless. Loved the experience and the shopping
I went to the email you sent and it gave me 20% off of a base primer checked the box waited for the price to drop and it didn't. It was the same price as before. Don't like being fooled. Would have rather had the brush.
FAST, INCREDIBLE, PERFECT MATCH!
So my 16 year old noticed my skin immediately after I tried on the foundation to test it. I walk out of the bathroom and he's sitting on the couch eating peanut butter and looks up and says what happened to Your skin? Your Face? I was like uh oh, here we go, because he is brutally honest about EVERYTHING! He said you look like you have on a filter, You look good mom! Made my day. I FINALLY FOUND the right color after 48 years. The concealer was also on point. Just ordered more products! Thank You for becoming my new foundation! Looks like i have flawless skin!
Ordinarily, I would never order a foundation I haven't tried yet, but you made it so easy. Tedious, but love the way you drill down to find the (hopefully) perfect match.
I have ordered the sunless foam and also the foundation. So impressed!
How I'm trying something for 14 days free trail but still being charged the amount then I can't get my money ba k it says drivers 10 business days then customer service says it's sent to warehouse can't be cancel now I just ordered like 2-4 hrs ago doesn't make sense
I always have an easy and Awesome experience when ordering! The suggestions are great and makes me think about expanding my makeup items & accessories!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members