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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I have not yet received the product but find it was easy to order and looking forward to receiving it.
I had a problem with the dispenser of my eye cream which I recently purchased. With no problem, they are sending me a replacement. It was great service and trust on the part of the customer service team. I love the product and now feel confident to reorder
I received my order. The foundation is spot on! The color is perfection. Unfortunately, the concealer was too light. Jordon in customer service immediately replaced it with a better match at no charge. This is why I will be a repeat customer! Thank you Jordon.
This company has proven to be A1 when it comes to products and customer service. I had a small issue with a foundation I purchased months ago but just recently opened. It was over the refund or exchange date, but I was still offered many options to rectify my concerns. I am truly pleased with the service.
I sent and email about my shade match being slightly off. A rep emailed me back within minutes and was able to send me a replacement! Easy peasy. Quickest and easiest customer service experience ever!
Offer was a 14 day free trial. AFTER I signed up this company took $132.00 off my bank card which they called "pre-authorization". Then I received a message saying it was just a pre-authorization and would be returned to my account within 4 days. I immediately emailed the company cancelling my order and demanding my funds be returned to my account immediately. 2 days later I receive an email from a employee named Tony telling me the exact same thing, money would be returned within 4 days. Well it's been a lot longer then 4 days and still the money has not been returned. Reading reviews from this site and other sites, this has happened many times without any resolution by the company. I believe this is just plain fraud. Do NOT fall victim to this company. Give your business to an honest company.
Overall my experience was great. I'm anxious to get my product to try. I was not thrilled on all the add on products you kept showing me before my order was processed. I think if your product proves to be as great as advertised the customer will look into other products themselves. I felt inundated with product information.
Your website did not respond when I tried to press the submit button for the actual purchase of the Recharge cream, I had to go to my phone to finish my order. I do not appreciate all the promotions at the end nor the 20% off that has a 5 minute limit. It makes you look like a very shady Company. There is no mention of a 5 minute limit when you offer it, It stinks and shame on you. I like your products, not sure how I feel about you.
I was not happy with my experience my makeup color was wrong. I will not be ordering anymore. Please cancel any future orders.
The setting spray works well, the only improvement I can think of would be a nozzle with a finer spray. Give it a try.
I ordered a try and buy, it's says 3-10 business days but it has been over a week and the tracking hasn't changed since the purchase saying ups is still waiting for it. It will definitely not be in the time frame stated. They did offer a $15 gift card for the wait but I'm still wondering when I will get my foundation
I use one pump of foundation a day. I have not even had the makeup for an entire month. The first week it asrrived I didn't use it so I could go through my current foundation. So I would say I have used it for about 14-16 days total. The makeup is already running out. I hope the different bottle that I ordered this time lasts longer. If not I will not be re-ordering for a third time.
They offer great incentives but can be a little overbearing.
The e-gift card code is not applicable in the item I want… and is restricted to item than I can yet before pay. Thus is a new brand to me and the foundation didn't work, so what is the use of it?
I also got a text saying that I can add any item I want with 29% off to my order in 5 minutes. Well, by the time I saw it, the time was past. I really don't think that it is fair to assume people holding their phone at all times to take any all-of-a-sudden offer.
I saw the ad of your company, and I was excited for a while. However, all these experiences made me feel like that special offers are not sinceré.
Their customer service is top notch. I needed to return something and they responded quickly with the return info and let me know when they received the package, then promptly credited it back to my credit card. No questions asked. I also liked the foundation, but it did not apply well on my over fifty skin. I would love for them to do just an over 50 line, I would definitely buy!
My first shipment was lost in the mail, and they replaced it right away. The second arrived but the shade is slightly off. They were also quick to respond to my exchange request, and are sending a new shade. It's hard to review the product just yet but I did like the coverage, matte finish, and weightless feel. So far, so good!
It never says anywhere that you'll be holding funds for our free trial. It's been 5 days and I still don't have product or my money released. What a joke.
Ordering was pretty easy. But then it asked about 4 times if I wanted to add additional product. I accidentally hit yes on one and after I realized it was too late to cancel.
I've taken the quiz several times and ended up with the wrong shade each time. I even purchased the shade that was suggested and it was not the right shade and now I'm stuck with a foundation and concealer that is not my shade.
I ordered a try before you buy, took me a while to try as family was sick. Tried it was too yellow, they sent me another with their idea of my correct shade and that one I tried as soon as received but nope too dark, messaged them same day and now they cannot try one more time with a lighter shade. So now I am stuck with 2 Foundations that do not work for me. I am definitely not going to try again with them and better off going to a Sephora to have someone actually help me. Terrible customer service!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members