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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Easy ordering and match with the quiz. A fair amount of product for the price. Have placed an order for other products and very hopeful of the results promised.
I wanted to try it. They said it's gonna cost $5 for shipping only and then they charged me the full amount and then they said that I will get a refund when I try and send the foundation back. It's not fair to lie like this and get away with it.
Nice questionnaire. Very comprehensive. Like the trial to see if it is right.
Check out on the "pushy side" don't need multiple "are you sure " questions.
I have purchased a lot of foundations, Mac, Dior, Chanel, and la prairie. You name it, however; none of those foundations compare to IL Makiage.
I have never experienced a great foundation like this one. It's full coverage and covers all hyperpigmentation, moles, spots, etc. The color matches the skin and stays on all day.
At times I forgot if I had makeup on.
I don't regret this investment at all.
Keep up the excellent work.
Very helpful very accommodating they go above and beyond to make your experience a great one
Well I took the quiz in my living room, cloudy day but bright and they matched me with I woke up like this #130….then I read all pages of terms and decided to take quiz in bathroom with better lighting and got after party #100…so we shall see but I'm excited to see the results
I had a 15% off discount code. I ordered my concealer as a subscription in which I was to receive 10% off the current order and free shipping. The 10% calculated and the 15% registered until checkout completion.
I enjoyed doing the questionnaire, the site is easy to navigate. I also like the combination deals that were offered. I already use the makeup….the online match is incredible, I love it!
I have purchased foundation in the past, and it is great! I am hopeful that the skincare products, will be equally as impressive. My only experience is with foundation. Future reviews will need to be based on skincare product effectiveness.
Within the first couple of useds this exfoliator leaves my skin feeling soft and pores definitely look smaller. It controls excess oil for me.
I just did a first order and did not get the 20% off or the free foundation brush.
After party 100 is bit too yellow on my skin. Might need to go a bit less yellow
Very satisfying, very pleased, I will order from here again and tell everyone I know about it
I love their products. I don't think buying cheap products is very good. Since I started to buy this product I feel and look beautiful. It changes you as a woman and gives you confidence in yourself. I will continued to buy this product. No more cheap products that make you start breaking out or it doesn't look right. I'll stick to this product for now on.
I'm very eager to try this product, but before I could buy a trial portion I got endless pitches to subscribe (i.e. Pay more), and after I finally made the purchase I got several similar texts and emails. I'm a little concerned, to be honest.
If you could choose how often that would be nice. Four months is too soon for me. I could probably do six because I don't wear foundation every day.
Emailed three times with no reply back to get help reordering a different shade for foundation and concealer.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.