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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Great experience with matching complexion and the prompts used to identify your shade. Site is easy to use and pictures make it so helpful to pick the right product.
When you checkout, there are all these pop-ups that market additional products and I couldn't tell if I had checked out, yet, or if I needed to go through all these windows to check out. It was easy to accidentally purchase it. I was curious if the FTC should evaluate the process because it seemed so confusing.
So excited to try the right product! Excited to see if y'all stick some surprise stuff in there! Love the liquid liner y'all stuffed in last order :)
Maybe one day I'll get the foundation- just not sure if I'm picking right…..
You make everything so easy and it was a wonderful experience. Thank you! I'm looking forward to receiving my products soon.
I did not know there was a color match, I ordered shade #40, it is too light and now after doing color match I need shade #55. I would like to try the color match but do not want to purchase again in case it does not match. Now I have a shade #40 sitting here going to waste. It seemed good, but would not know for sure unless I have the proper color.
Taking the quiz was easy. I am hopeful my shade will fit my skin.
From the first time you use the product you fall in love. The products are light and easy to apply, leaving a natural and beautiful finish. Fully recommended.
Good questions!
I hope I will be happy with the try before you buy! And that it will live up to its standards
The product is fabulous and customer service is wonderful. Thank you so much.
After a few months being tempted by ads on instagram, I finally decided to give the foundation a go. Taking the quiz was quick and easy. Will have to see if the product fits my needs. There was a lot of offers to add on to
My order before confirming purchase which was annoying, but i signed up for 4 month replenishing. I look forward to see what the mistery gift will be. Also intrigued to see in if I will buy the product, and if not, how easy it is to return and cancel the refill.
Will Keep you posted.
When I received the first order I told them that the foundation didn't match my skin and no I didn't want to try a different shade because I didn't like the feel of it on my face. I've asked them to cancel deliveries at least three times and the packages still kept coming! I had to travel to the bank and get a new debit card in hopes they'll finally stop giving me product I don't want and charging me for it! I'm so damn mad at this company that I could spit bullets!
I have received it, it's a cheap foundation. They cheat you with pre-autorazation and reply after 3 day. I asked to cancel order after I saw how much they charged. They replied after 3 days after it was shipped. Don't trust them about - oh, you pay only if you keep it. No! They charge you first all together with gifts they add to your parcel. And be careful, prices are in USD, not in CAD. I requested return and didn't get any reply. Trying to get my money back.
It seem like an easy process to figure out the correct color for my foundation. I guess I'll see once the product arrives, but I liked the way that they gave me a variety of options to determine what my skin color was. Not just looking at one model, but looking at several different, lighting in positions and things like that. I feel optimistic that we have determined the best color but we'll see.
Everything I've tried, I loved and I have subscriptions for 3 products! Foundation, concealer, and hair mask. Trying the mascara next! :)
Absolutely great customer service! The company reached out to me in regards to my satisfaction of my order. When I voiced that I thought my foundation was too light, they readily offered an exchange! The process was super easy and quick!
Great company with amazing customer service and their makeup is my favorite.
II Makiage is my go to! I love their foundation and mascara. I'm not a big makeup person, but for my oily skin and my short Asian lashes (only mascara I have found that really works). I will continue to be a lifetime customer!
Does this make sense to you?
All I actually ordered was a trial where I would pay around $12 for shipping and then if I liked the product, I would pay for the product. I thought the product looked great and really wanted to try it. Now I am so upset, I am told there is nothing they can do. I have to wait for the product to arrive and then send it back in order to get back my money. They lost a customer. I would have happily subscribed to a subscription for 3 bottles a year. Because I care for others, I leave this review as a warning to others.
I feel like the color is too light and maybe drying out my skin..
Good but I am confused.I ordered a foundation and moisturizer why couldn't it go on one order so I don't have to pay shipping twice
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members