On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Poor customer service. DOs not address the question posed. Does not respond to the request at hand. UNAVAILABLE. Incorrect response. Unhelpful. Sent in the same uestion several times and the the answer I received makes it look like noone can understand English at this company. Impossible to get in touch with a live agent.
There is no phone number to reach them. You send an email but no one ever replies. For this reason I WILL NOT BUY FROM THEM AGAIN. Buyer beware.
I guess I was hoping for to much, shade is off looks yellow. Formula emphasize my phones, I feel like is drying my skin during the day and foundation is transferring very easily
Produit de très bonne qualité et SAV très réactif et à l écoute. Je recommande
First of all I really love all the products i bought, woke up like this n after party foundation. It covers my facial imperfections but feels so light and natural. Secondly, customer support is great. Responds within few minutes.
No response from customer service after multiple attempts. Sent 3 emails to customer service about wrong color match. Crickets.
I love the way it feels on my face and the final finish. The only thing that I was bummed about was that I felt the shade was a little too dark for my skin tone.
Jordan from customer service was so great! She actually reached out to me and asked how I liked the product and after I explained my concern, she said she would send me another shade free of charge! She asked me a few more questions about my skin tone and then I got the confirmation email that my package was on its way. That is amazing
Got tracking number but then product returned to sender. Orders again today so we will see
I have been using Il Makiage products for over a year now and I don't have any negative thoughts about their products. I love the foundation and concealer and they matched them perfectly for my skin tone. The primer is second to none. The mascara is great and the moisturizer is fantastic. At 65 it makes my face look great. I love Il Makiage products.
I found it super easy to get the right product for my skin. Last month I recueved the foundation which is good last all day.and today I ordered the primer love this product highly recommend to friends and family
I was charged $425 for something that I did not approve of or purchase. I want my money back ASAP. Absolutely ridiculous and unprofessional. I'm now regretting my decision to try your foundation.
All the Il Makiage products I have used are high-quality. After taking the quiz, I was matched with the PERFECT foundation. I love their concealer, eye-liner pen and mascara. Shipping is fast and the product is beautifully packaged.
I received my order (Woke up like this foundation and f*ck I'm flawless concelear), and tried it a day or so later. Honestly, I'm not happy with the product.
First, the pump on my Woke Up Like This foundation doesn't work.
Second, while the color looked perfect out of the bottle, after the five minute wait it had an orangey tone that wasn't there initially.
Third, it's enhancing every imperfection my skin has. I see nothing but fine lines and uneven texture that weren't visible at all without this foundation on my face.
Fourth, it looks thick and cakey despite me following the enclosed directions to a T.
I don't recommend it at all.
I use the foundation, the power boost serum, the poreless primer and IL mascara and i absolutely love them all! I love the auto Replenishment and I love I can change my shipment date if I'm not quite ready for new bottles. Their customer service is amazing
I ordered two of the Woke Up Like This foundations in shade 100, and when I opened my package, I noticed I instead received a 100 and a 125. I used a promo code for the second foundation but they were placed on the same order, I literally just added "2" to quantity for the same item. Well, I emailed the company as soon as I opened the package with pictures to prove. The customer service rep who responded to my email was courteous and helpful and offered to ship the correct color at no cost and offered a 20% discount on my next order, GREAT. I emailed back and thanked her. THEN **** She emailed me back and said "oops, sorry. I noticed you used a promo code" & she basically took back the offer because according to their policy, they don't allow returns or exchanges on items purchased with a code, so she let me know I was now stuck with a product I can't use, and sorry. Oh well to me. I completely understand if I had made the mistake of ordering the wrong color or just wanted an exchange for some other reason, but this was NOT MY FAULT, someone at the company literally packed the wrong color and now I'm stuck with it? Please explain to me how this makes any sense and how this is in any way fair to the customer? I'm not asking for a return or exchange, I am asking ILMakiage to send the items I ordered. Why should I have to pay for their mistake? My issue is unique, the b/s policy they quoted me is for customers who don't like what they ordered. This is not the case here, do better ILMakiage.
Very happy with the coverage on first try! Will keep using.
I ordered the make up and it is amazing! Exceptional coverage and feels so good on my skin. This is by far the best I've ever tried. Absolutely flawless!
Quick and easy order process! Fingers crossed about the color match!
I message them about my order and wasn't given any instructions or information when I got the package and she couldn't do anything about it. I literally have only used it once and why would want a color that is wrong for that much. All I wanted was the right color...
I recwived a e-card of 50$, chose 2 products. Total of bill 6$ for the shipping. GREAT! Then what? Somehow your aite kept my billing info, thing that I didn't accept and charge me automaticly for a mascara! I am not happy at all with that service! That's call stealing! And ho I can't cancel that order?!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members