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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Do not recommend- trickery in ordering process - expecting FREE w/ $9 shipping, charged $40+ With no way to reverse recess when the athe charge appears. Deceitful.
I absolutely this product. It's so light, like not having any makeup on at all. The coverage is great. It doesn't feel or look like it's caked on. I will definitely continue using these products.
I don't have my new products yet and hoping they are as wonderful as some of the reviews and tik tok says they are. Signing up is fairly easy but the amount of pressure to purchase additional products leaves me wondering if it truly is as good because a great product sells itself. Let us try and buy without attacking us with a million requests to add additional products to our cart!
Every time I clicked order now there were multiple products put in my cart so I had to start over because at that point there was no going back to your cart. It was hard getting just one item into the cart. I also got a different color every time I took the quiz. Crossing my fingers I got the right one.
I ordered the foundation. The order was delayed. My first impression was that the foundation has a very pungent off putting unpleasant smell. The foundation settles in to the pores and feels dry on the face not moisturizing at all. The color is a very unnatural orange color like a cheap liquid tanner. I have been attempting to return this to no avail. The site tells me that the order number that is located clearly on the box - does not exist! Therefore, as you must print a label using the order number this has proven to be virtually impossible. I have tried to contact the company many times, and they indicate that their response time is 24 hours. It has been five days and nothing! At this point, I'm not sure what to do. I normally would not write a review and just return a product, but this whole experience has been so frustrating from the order to receipt of the product, and in what is proving to be a futile attempt to return the product!
The products are of the highest quality and the website is user friendly. I enjoyed shopping and can't wait to try the new product. I'm never disappointed!
Finally feel confident - great quality makeup makeup that matches my skin. I've also bought the foundation brush which was a game changer and the skin moisturizer that I love!
I ordered and pay with paypal and somehow its took my old home address and I immediately created a support request but no body response and still i got email its going to wrong address and they do not have any phone number where i can call and correct address.I am very disappointed with customer service and they have costly product and very poor customer service.
I've had great experience with this company all around. Beautiful products and excellent customer service. If you're not satisfied with something they bend over backwards to make it right. Prices in USD and so if you're outside USA be mindful of that - you may pay more than you planned! Otherwise awesome experience.
I tried to purchase the trial where I only pay shipping and decide if I want to keep which was supposed to be 6.29 but my credit card was charged 560.20. I waited for an email confirmation but got none so I don't have the order number. I tried calling but only got a recording. Terrible business - my experience is awful and not worth 1 star! I want my money back.
I did the online quiz two years ago I was matched with Woke Up Like This in shade 60. This foundation has by far exceeded my expectations. The color is a perfect match, it's lightweight, and doesn't look cakey.
I was skeptical at first when reading reviews, the products couldn't be that great, but they are! Perfect skin color match, product itself is effortless and long lasting. Well worth the price, will be a life long customer!
I ordered two items on Jan 28th. Shipping states 7 to 10 business days, I reached out numerous times to customer service. Customer service states you will get a reply in 24 hours. Basic questions like how is my order shipped. What is my order number. Go on answered, I did get a hold of one person they said that they were going to reattempt the order. That was the last I heard. So I decided to cancel the old order. And try to start a new one which caused my credit card to be charged the full amount. So let's see if this actually goes through. As of right now I do not recommend.
And I never received the 20 dollar credit for my bad experience when I finally got a replied back stating my order would be reprocessed.
I purchased the try before you buy and really sorry I did. Apparently I'll be billed for the entire amount 14 days after arrival. It might take 14 days to return it to you. I'm not even going to try it now. Hopefully I'll be able to refuse the package. This seems like a total scam. I'm really afraid I won't get the refund. I thought they were just going to send samples. I'm giving you bad reviews on every social media forum.
At checkout it wasn't clear that my order had processed and then it asked if I wanted to add on an item. The item looked very similar to the one I just ordered and I accidentally hit add on which will charge me another $50 for a product I didn't want. I have already submitted an email to remove the add on order and refund my money. Very inconvenient. I would appreciate the help to resolve the issue. Thank you.
Quick and easy to order from Web site; seamless transaction. Thank you!
I changed it twice to be an order for 1! I need this to be changed immediately. You are offering 5 mins to add to the order but I need it adjusted to MINUS a product.
Online order - try before you buy, said no pre-paid cards, mine was not. Tried another, same message
Received today. Does not absorb into your skin sits on the surface and gets sticky. Can't imagine putting make up on over this! I'll use it up as a night cream since it was $59.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members