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Il MakiageReviews 8,500

3.8

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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GB
1 review
0 helpful votes
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Enjoyable Shopping experience
February 16, 2023

I felt like I had a personal assistant / shopper
At each stage asking questions to find the correct product / colouring to suit my skin. I've always struggled to get a good colour match.
I feel very confident and excited as I await my delivery
I found it an enjoyable experience choosing my products. Thank you.

Date of experience: February 16, 2023
Ohio
1 review
0 helpful votes
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Wrong color
March 18, 2023

I emailed you 6 times already color is too light my skin color is medium tan. I do not want the makeup if
You cannot get the correct color.

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 16, 2023
Virginia
1 review
0 helpful votes
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Building my bag
February 16, 2023

I absolutely love every product I have ordered. I usually don't buy high end makeup due to cost. However, I have found you really do get what you pay for. For some products it's better to just spend the money for the quality. Especially at 53.

Date of experience: February 16, 2023
Georgia
1 review
0 helpful votes
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100 % best ever I am 77
February 16, 2023

This is the best makeup I have used in my 77 years. Please don't lose the color you picked for me it is perfect. So very happy will never use another product but your foundation

Date of experience: February 16, 2023
New York
1 review
0 helpful votes
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Customer service amazing
February 16, 2023

Nothing but positive. I had An issue and the response was automatic and so professional

Date of experience: February 16, 2023
Canada
1 review
0 helpful votes
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Confirm the price please?
March 18, 2023

When I made my order, it said my credit card will be charged $181.00
I just looked at my credit card was charged 250.0 Can you explain this before I reported as fraudulent activity?

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 16, 2023
Texas
1 review
0 helpful votes
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Shopping online
February 16, 2023

I love the products and get what I ordered on time. Itsxaxlittle difficult to understand the site when it comes to the promotions. I couldn't understand so only purchased according to my understanding.

Date of experience: February 16, 2023
Illinois
1 review
0 helpful votes
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I've been back and forth with Cust Serv reps and no resolution has been made. I only received half of my order and was charged the full amount already. The "try before you buy" was completely false in my case.

Date of experience: February 16, 2023
Maryland
1 review
0 helpful votes
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Best foundation now trying skin care
February 16, 2023

I have purchased the foundation and just love it as always a perfect match so why not try the skin care line they have. Stay tuned for the plumping serum review after I received it. I'm excited

Date of experience: February 16, 2023
Illinois
1 review
0 helpful votes
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Great product
February 16, 2023

Love the coverage. Not thick. Doesn't look cakey. Removes the fine lines and flaws just like the product states. My order was missing one of the items I purchased and Il Makiage has gone above and beyond to make everything right. Definitely recommend!

Date of experience: February 16, 2023
Canada
1 review
0 helpful votes
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Great products
February 16, 2023

I'm happy with the products. I am not happy when they say 'free shipping for orders over $50"... my order was $55 and I did not get free shipping :(

Date of experience: February 16, 2023
GB
1 review
0 helpful votes
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Add on order
March 18, 2023

I want to try your foundation before I order anything thing else I don't know why there has been an add on order?

Date of experience: February 16, 2023
Illinois
1 review
0 helpful votes
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Flawless
February 15, 2023

I had a flawless experience answering questions and getting my match

Date of experience: February 15, 2023
Texas
1 review
0 helpful votes
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Product was great!
February 15, 2023

Customer Service team was very helpful when they didn't get the right color at first. They handled it and I now have the color that matches. Good product and professional staff.

Date of experience: February 15, 2023
California
1 review
0 helpful votes
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Fraud to consumers
March 17, 2023

I tried to used their products to see it works or not
But after two weeks after 14 days passed I tried to return the item coz it's not work and I couldn't return the item
I contacted the customer service but they wouldn't let me return the item coz it's already passed 14 days
So guys please don't even try it it's wasted money

Date of experience: February 15, 2023
Nevada
1 review
0 helpful votes
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The foundation cap was broken and all the makeup spilled out and made a lot of mess. This is how it came

Date of experience: February 15, 2023
California
1 review
0 helpful votes
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BACK OFF!
March 17, 2023

Omg! BACK OFF! The aggression is insane. You won't even let a customer just buy something without harassment and keeping them hung up on polls and questions on and on forever to you'll Let them place an order. Your gotta buy MORE is a turn off!

Date of experience: February 15, 2023
Texas
1 review
0 helpful votes
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Superb
February 15, 2023

Excellent customer service. I love that a real person reaches out to make sure the experience is great. The products are amazing and the service is too

Date of experience: February 15, 2023
Canada
1 review
0 helpful votes
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Great products!
February 15, 2023

I have been using the Woke up like this foundation for about a year now, and I truly love it. I also love their mascara. I've just ordered the power lift plumping cream to use as my primer. Looking forward to trying it out.

Date of experience: February 15, 2023
Colorado
1 review
0 helpful votes
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Ordering was easy
March 17, 2023

I received my package over the weekend, my package was not seal I was supposed to receive a free mascara according to my order.

Advertisement state it was a 14 day try. My credit card was charge.

Date of experience: February 15, 2023