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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I felt like I had a personal assistant / shopper
At each stage asking questions to find the correct product / colouring to suit my skin. I've always struggled to get a good colour match.
I feel very confident and excited as I await my delivery
I found it an enjoyable experience choosing my products. Thank you.
I emailed you 6 times already color is too light my skin color is medium tan. I do not want the makeup if
You cannot get the correct color.
I absolutely love every product I have ordered. I usually don't buy high end makeup due to cost. However, I have found you really do get what you pay for. For some products it's better to just spend the money for the quality. Especially at 53.
This is the best makeup I have used in my 77 years. Please don't lose the color you picked for me it is perfect. So very happy will never use another product but your foundation
Nothing but positive. I had An issue and the response was automatic and so professional
When I made my order, it said my credit card will be charged $181.00
I just looked at my credit card was charged 250.0 Can you explain this before I reported as fraudulent activity?
I love the products and get what I ordered on time. Itsxaxlittle difficult to understand the site when it comes to the promotions. I couldn't understand so only purchased according to my understanding.
I've been back and forth with Cust Serv reps and no resolution has been made. I only received half of my order and was charged the full amount already. The "try before you buy" was completely false in my case.
I have purchased the foundation and just love it as always a perfect match so why not try the skin care line they have. Stay tuned for the plumping serum review after I received it. I'm excited
Love the coverage. Not thick. Doesn't look cakey. Removes the fine lines and flaws just like the product states. My order was missing one of the items I purchased and Il Makiage has gone above and beyond to make everything right. Definitely recommend!
I'm happy with the products. I am not happy when they say 'free shipping for orders over $50"... my order was $55 and I did not get free shipping :(
I want to try your foundation before I order anything thing else I don't know why there has been an add on order?
Customer Service team was very helpful when they didn't get the right color at first. They handled it and I now have the color that matches. Good product and professional staff.
I tried to used their products to see it works or not
But after two weeks after 14 days passed I tried to return the item coz it's not work and I couldn't return the item
I contacted the customer service but they wouldn't let me return the item coz it's already passed 14 days
So guys please don't even try it it's wasted money
The foundation cap was broken and all the makeup spilled out and made a lot of mess. This is how it came
Omg! BACK OFF! The aggression is insane. You won't even let a customer just buy something without harassment and keeping them hung up on polls and questions on and on forever to you'll Let them place an order. Your gotta buy MORE is a turn off!
Excellent customer service. I love that a real person reaches out to make sure the experience is great. The products are amazing and the service is too
I have been using the Woke up like this foundation for about a year now, and I truly love it. I also love their mascara. I've just ordered the power lift plumping cream to use as my primer. Looking forward to trying it out.
I received my package over the weekend, my package was not seal I was supposed to receive a free mascara according to my order.
Advertisement state it was a 14 day try. My credit card was charge.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.