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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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It was very easy to order and hopefully I will be in Love with the product. I feel I Will.
This is my first time ordering. I thought i placed an order over a week ago and tried seeing why i don't have a tracking number. So i went on yesterday and placed order and kept being shown adds and surveys finally 10 minutes later got to complete the order. Very frustrating and confusing for someone who orders on line a lot this was by far the WORST experience
Changed my order and charged me for
Full size I want my order cancelled
I loved the quiz process to help find the right product based on your specific needs. I did not like that once I placed items in my cart and went through the payment process there was a series of add-on advertisements that I had to skip through to get to my actually final payment process and summary/confirmation page. I understand that you are trying to provide more products based on my specific purchases, but as a first time buyer of this product line, I felt very overwhelmed and frustrated by it all.
Lastly, before I even got to my confirmation, a hair product advertisement came up, which I was interested for my son, and while going through the quiz, something happened and I got dropped, so I never made it to my confirmation page for the products I did order. I have no verification that payment was made or an order number. I will assume that I will get an email confirming this.
When I place an order, there is normally a billing category and a shipping category - yours is listed together as one. Many times there is a box to check if both are the same. And on every order I've placed there is a final review of everything which includes billing address and shipping address, etc. This didn't appear on my cell. I only saw the error when getting an email with all my incorrect data but then it's too late. I hope you receive my message and can correct my order. I love your tanning foam and hope to get it soon at my Ft. Myers address! Thanks.
The website is programmed to make you buy what you don't want
I have super sensitive skin so any cosmetics is trial to see if my face has a allergic reaction. This one has been one of the very few i can use. Good coverage and overall happy with the product. Only down side is the application wand snapped at the lid base.
After doing my research, I took the plunge and ordered my first bottle of Woke Up Like This foundation. It came quickly and packaged very nicely! I loved the way it went on with the #100 Blending Brush and it lasted all day! I'm 67 years young and it seems to blur out my fine lines and large pores.
Alas... it was just a bit too dark and a bit too orange for me. I wrote to them and was contacted quickly. After a few more questions, my new adjusted formula is on it's way! Can't wait to try the new one! And I ordered a blush, too! Next I think I'll try their primer!
I was very happy with the foundation and how close it was to my skin don't. My free gift of the liquid eyeliner pen is phenomenal and I never would have thought of using one! I ordered more products today since there's a return guarantee, so I feel safe trying them.
I will be trying your foundation product for the first time. I felt a little pressure to commit to these products. I was not comfortable in doing so until I tried out these products for myself.
Easy to use loved how I was helped choosing etc, but it got spoilt as I didn't ask for auto replenishment. So had to go through the steps to cancel it. Was stressful as I don't do auto replenishment with any product
I emailed customer service and the got back to me and took great care of my issue
Best brand by far! Takes to my skin perfectly and matched perfectly
Professional, user friendly and incredibly efficient. I'm so excited!
Easy to follow to color match but I have color matched a few times and have gotten different shades recco'd. I returned one foundation already (a year + ago) but decided to try again. Got 2 different color matches in two days. I think it would be helpful to have a live chat on your site. I had questions and had to rely on previous buyers comments to help decide.
Amazing customer service and product! They respond within 24 hours and care about their customers!
I'm 57 and have never worn foundation. I took test and I have never been so shocked that it actually was what most of the reviews had mentioned. Perfect match, and I've tried so many times at stores that I gave up. I have fine lines and wrinkles. It covered them and didn't sink in. I work in a hospital and don't have time to "freshen up". Never had to. So impressed that I just purchased the tanning foam. Can't wait! I'm an holistic practitioner and work in labor and delivery in a huge hospital. The foundation gave me what I wanted, just to minimize fine lines and hide age spots. Just take the chance because you can always return if it's not for you, yet honestly im sure it will work for you
I love this company. I live in their products daily. Always giving immediate and awesome customer service on top of great products! I honestly can't even tell you my favorite I have so many!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members