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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I clicked on some social media ad and took the quiz expecting very little, but matching foundation is so hard to find that I gave it a shot. The first shade I got was too dark but I liked the formula. When I went to return it, they put me through another quiz and offered to send me another foundation for free. That one was exactly the right color and now I'm hooked!
Annoying- too many interruptions to close a sale & company trying to make you purchase more than what you want
So far I love it, can't wait to get my new products
I like the foundation "I Woke up this way" however I had to order two different colors to get a good match. I think the photos used in questionnaire are hard to pick as I really felt none of them were very accurate. My veins are purplish bluish and sometimes greenish so it was hard to pick a choice. I initially got a color that was too dark and it was too late to send back. I did finally get the right color
I also hate the upselling as you are trying to complete an order. I am not interested in subscriptions either.
Great experience! Hoping your product is the same!
Best experience ever the products is really nice and good customer service
Ordering was easier and discount at the end
Can not wait to try the lotion and foundation
I see a email Auto Replenishment it show June next order?
I don't recall entering for the auto replenishment.
When getting ready to check out, I wanted to change my shade. I tried everything with no luck. Had to completely cancel and start over. Very confusing!
They asked all the right questions to get an accurate idea of my skin structure, color and coverage preference. How can you go wrong with a guarantee like theirs? By trying the shade chosen for you under every light, you'll know without a doubt the product is perfect for you. If it's not, they'll take it back.
I had told the Il Makiage customer service multiple times the shade they sent me is wrong and I keep getting sent wrong shades. Instead of returning the incorrect colors and being sent the correct one I was told to just cancel my subscription. What horrible customer service. "We don't want to take time to fix our mistakes, so we're telling you to kick rocks customer."
I placed my first order with them today and I was really excited to get to try the foundation I've been eyeing! After I completed check out, a pop up came up for their concealer. I accidentally clicked the "add to order" button instead of closing the ad. I figured I could cancel or an authorization page would come up so I wasn't too worried after my mistake. However, without even authorizing it, it added the charge and the product to my order! I emailed customer service immediately telling them my mistake and they emailed back within 5 mins saying they couldn't do anything and it was already being packed. This was all within 10 minutes of me adding it to my order on accident. Basically, they will not cancel accidental orders for you. Now they want me to wait and return the product. This was such a bait tactic and I'm so disappointed. Honestly considering just returning everything because of how sh*tty it was.
I had to keep entering information numerous times. My phone kept saying my transaction didn't go through but then I got a confirmation in my email!?!?
I have my fingers crossed... but a bit skeptical.
Lack of confidence!
Second time I've purchased this product. I highly recommend it. Take the test. It will match your skin tone 100%! Never changes color i.e yellows or orange. Last all day. Hides all unwanted spots
I waited several weeks and never received my order. I ended up having to go to Sephora and by other products because I was out and waiting for my order.
I like this website and the quiz lets see if it works when I get my concealer
It was an easy and fast way to input an order! Now hopping that I get the correct matching color for my skin
I kept seeing all these advertisements on Instagram about how great II Makiage cosmetics line, I was skeptical ordering makeup online and how just a couple of questions could match up my perfect color, I am glad I took a chance, it was a perfect match, great coverage.
This is the second time I've ordered your foundation. I will admit the first time I was not impressed. I think that was because of a combination of my poor skincare routine and my lack of enthusiasm when I was taking the quiz (which gave me LIGHTER that expected results). Well, that was several months back. Now I have a phenomenal skincare routine, I actually took time with the quiz and answered it correctly. I was skeptical at first, based off my first failed attempt. But not this time. This time...SPOT ON. PERFECT MATCH! It matches my 55 year old skin flawlessly. And the best part...I didn't have salesperson hovering over me suggesting that I need to cake on more product and that I needed to add extra things to "complete the look". It came straight to my house. I used the exact amount I wanted to use, along with the shadows, liners, lipsticks and mascara to complete the look. I think I have found my new love. Thank you.
I tried the IL Makiage Foundation and it blended well and gave me a true natural look. I love this foundation
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members