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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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So far I haven't received the products but the ordering process was a breeze
I love it. I feel really silky and smooth foundation.
I love Il Makiage, not just because the products are perfect but also because customer service is always amazing, they always have special discounts or promotional codes, I got a special discount code for my birthday, it's just all around awesome! I finally subscribed for my foundation, I don't use makeup a lot so I was hesitant, but they offer deals that are just too good to pass up. This is 100% worth it, even if you're not a huge make-up gal like myself. Not to mention that this has been the only foundation that has matched my skin perfectly!
I ordered a shade that was a little too dark and a representative very quickly offered to send a new shade free of charge. Amazing customer service!
I do love this foundation and will buy again, except I think I need a slightly darker shade.
I've ordered from this company several times and always have a wonderful experience.The website is super easy to work through, the try before you buy is another great feature and overall the customer service in on top!
I ordered a foundation, it was flawless, my skin looks more clear and foundation was very light.
The site was difficult to maneuver from my phone. I couldn't find specific products. I had to leave and search on the product I wanted. Once I found my product ordering was easy.
This site teaches me new ways to do my make up give me new techniques and give me the option of getting those looks without the worry of it not being what you want and getting stuck with another piece of make up that you'll never use. This product and website is my new go to for all!
Very easy process to find my foundation shade.
I also got concealer and got a free brush and another free gift.
I've been wanting to buy this foundation for ages I just haven't had the money.
It's a bit pricey yeah, but the foundations I have been buying that don't work for me, I could have saved a fortune had I ordered this one sooner.
It's a perfect match. I'm slowly purchasing other skin products and so far I love them too. They last forever because you don't need a ton for coverage!
I watched an Instagram video. I've never worn foundation unless I had my makeup done for a special occasion. I figured I would try out this product because it had a color matching quiz and a try before you buy offer.
It was very easy to use, thorough and a pleasant experience all around.
I'm just so impressed by this company and their customer support. They're quick and responsive and super supportive. I foresee them taking over the industry!
When I logged in you didn't really remember me. Didn't ask if I needed to upgrade or downgrade which I needed. My order before was good but I just needed an extra step up with the color which I had to do myself. I ordered again only because I liked the product but it's not very personal
I ordered the foundation and loved it! The product is amazing, the match was on point and the delivery was on time! So I decided to try out the pump lift pumping cream. I trust this product will be just as amazing as the foundation. And I would definitely refer these products to friends and family. Aloha Big Island
Shade was darker than I needed and Chris in CS was very helpful and had a new shade sent to me immediately!
The foundation match is perfect and better than any other foundation on the market. The coverage and texture is amazing and there is nothing that I can say is better. I will be a forever client.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.