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Il MakiageReviews 8,500

3.8

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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Georgia
1 review
0 helpful votes
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Ordering is easy
February 20, 2023

So far I haven't received the products but the ordering process was a breeze

Date of experience: February 20, 2023
Canada
1 review
0 helpful votes
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Make up
February 20, 2023

I love it. I feel really silky and smooth foundation.

Date of experience: February 20, 2023
New York
1 review
0 helpful votes
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Wonderful shopping experience
February 20, 2023

I love Il Makiage, not just because the products are perfect but also because customer service is always amazing, they always have special discounts or promotional codes, I got a special discount code for my birthday, it's just all around awesome! I finally subscribed for my foundation, I don't use makeup a lot so I was hesitant, but they offer deals that are just too good to pass up. This is 100% worth it, even if you're not a huge make-up gal like myself. Not to mention that this has been the only foundation that has matched my skin perfectly!

Date of experience: February 20, 2023
Massachusetts
1 review
0 helpful votes
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So helpful and quick!
February 20, 2023

I ordered a shade that was a little too dark and a representative very quickly offered to send a new shade free of charge. Amazing customer service!

Date of experience: February 20, 2023
New York
1 review
0 helpful votes
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First time
February 20, 2023

I do love this foundation and will buy again, except I think I need a slightly darker shade.

Date of experience: February 20, 2023
Maryland
1 review
0 helpful votes
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Sun Foam Purchase
February 20, 2023

I've ordered from this company several times and always have a wonderful experience.The website is super easy to work through, the try before you buy is another great feature and overall the customer service in on top!

Date of experience: February 20, 2023
Canada
1 review
0 helpful votes
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Excellent product
February 20, 2023

I ordered a foundation, it was flawless, my skin looks more clear and foundation was very light.

Date of experience: February 20, 2023
Minnesota
1 review
0 helpful votes
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Hard to find product
March 22, 2023

The site was difficult to maneuver from my phone. I couldn't find specific products. I had to leave and search on the product I wanted. Once I found my product ordering was easy.

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 20, 2023
Canada
1 review
0 helpful votes
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Great product. Great advice!
February 20, 2023

This site teaches me new ways to do my make up give me new techniques and give me the option of getting those looks without the worry of it not being what you want and getting stuck with another piece of make up that you'll never use. This product and website is my new go to for all!

Date of experience: February 20, 2023
GB
1 review
0 helpful votes
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Can't wait to receive my items.
February 19, 2023

Very easy process to find my foundation shade.
I also got concealer and got a free brush and another free gift.
I've been wanting to buy this foundation for ages I just haven't had the money.
It's a bit pricey yeah, but the foundations I have been buying that don't work for me, I could have saved a fortune had I ordered this one sooner.

Date of experience: February 19, 2023
Florida
1 review
0 helpful votes
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Love concealer!
February 19, 2023

Concealer is awesome & lasts all day, brush is great applicator

Date of experience: February 19, 2023
Colorado
1 review
0 helpful votes
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Best makeup I've ever used
February 19, 2023

It's a perfect match. I'm slowly purchasing other skin products and so far I love them too. They last forever because you don't need a ton for coverage!

Date of experience: February 19, 2023
Minnesota
1 review
0 helpful votes
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Trying Something New
February 19, 2023

I watched an Instagram video. I've never worn foundation unless I had my makeup done for a special occasion. I figured I would try out this product because it had a color matching quiz and a try before you buy offer.

Date of experience: February 19, 2023
Missouri
1 review
0 helpful votes
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Pleased
February 19, 2023

It was very easy to use, thorough and a pleasant experience all around.

Date of experience: February 19, 2023
New York
1 review
0 helpful votes
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Amazing service
February 19, 2023

I'm just so impressed by this company and their customer support. They're quick and responsive and super supportive. I foresee them taking over the industry!

Date of experience: February 19, 2023
Georgia
1 review
0 helpful votes
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Remember
March 21, 2023

When I logged in you didn't really remember me. Didn't ask if I needed to upgrade or downgrade which I needed. My order before was good but I just needed an extra step up with the color which I had to do myself. I ordered again only because I liked the product but it's not very personal

Date of experience: February 19, 2023
New Jersey
1 review
0 helpful votes
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Love this product!
February 19, 2023

I ordered the foundation and loved it! The product is amazing, the match was on point and the delivery was on time! So I decided to try out the pump lift pumping cream. I trust this product will be just as amazing as the foundation. And I would definitely refer these products to friends and family. Aloha Big Island

Date of experience: February 19, 2023
Alabama
1 review
0 helpful votes
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Great service
February 19, 2023

Shade was darker than I needed and Chris in CS was very helpful and had a new shade sent to me immediately!

Date of experience: February 19, 2023
Texas
1 review
0 helpful votes
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Fabulous!
February 19, 2023

Best customer service ever! My first shade was a bit too dark for me, so they're sending a new shade to try. Thank you!

Date of experience: February 19, 2023
California
1 review
0 helpful votes
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The best foundation I have EVER bought.
February 19, 2023

The foundation match is perfect and better than any other foundation on the market. The coverage and texture is amazing and there is nothing that I can say is better. I will be a forever client.

Date of experience: February 19, 2023