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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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This is a must in your beauty make up!
Loved the formula and how it covers my skin.
Not happy with the foundation...don't sign up for auto delivery, if you do, you can't change your foundation type, only the shade. I have tried to change the color, hopefully it is being processed. Customer service is wonderful
My shade didn't match and was just a bit off but I was able to exchange. I don't know how to rate the foundation yet but the self tanner I also got is great! Doesn't feel sticky and isn't orange at all. Great customer service. Jordan was very helpful in processing my exchange!
Requested neutral finish yet you are sending me a matte finish. My skin is dull enough as it is.
The color did not match it was too orange. Did not stay on my face. Within an hour of putting it on it was already wearing off and all I was doing was sitting around the house. Coverage was poor and texture was chalky.
I bought a few different products to try and love the moisturizer. The foundation was not the right shade but the company is making that right currently. Im super impressed by the packaging and the quality for sure. The customer service though has been the reason I didnt give up when I ordered the wrong shade according to my quiz. Will order again 10/10 and have already begun telling others of the quality.
It keeps adding items that I don't want at the end of the purchase and it doesn't let me cancel. Won't buy again.
I wasn't the typical customer and unfortunately, it was difficult to get a match for me. I knew the product was great because I know people who use it. Customer Services reached out and did their best to provide the best product to me. Definitely A + service.
First, I can not believe how well the quiz ended up working! My shade is perfect! And customer service was quick and amazing when I had a slight issue with the pump dispenser!
It's been very good, helping me choose the right shade for my skin tone. Which I'm very pleased about, plus the 30 day money back guarantee. Also I've requested instructions on how to correctly apply the product. As I wear foundation often, and I apply it well, I've always used a damp make up sponge, so I need to ensure how I'll be applying correctly
I did the online test. I was matched up with #35, I was sent #75. It looked like I had orange paint on my face. Not impressed. I will be returning for a credit.
I've ordered before so use this make up and did another order after 3 weeks thought I haven't even had a dispatch notice so emailed asking where my order was. They then take 3 days to answer (even tho website says 24 hrs) and said it's now out of stock and they can't sent it. Was a generic email, if I hadn't of emailed them they would have just left it. Really bad customer service and just offered me a different shade….we all know what shade of make up we use and can't just have the next paler shade down. I've said I want a refund and still no email to even say if they will refund……awful experience and they still have my money! My advice do not buy….this has put me off buying again and will have to find a new makeup supplier. If I could rate them 0 stars I would!
Was super impressed by how easy the quiz was to take and the many color options available.
I have used the foundation and concealer- LOVE these products! I am so excited to try the skincare and mascara. The questionnaire was quick and easy. Can't wait for delivery!
Had a question regarding subscription and received an answer even over the weekend and had issue fixed within 24 hours!
I understood I could try make up for free for 14 days and would just be charged shipping. If wanted to keep then would be charged. I no longer want product. I dont want a product I have to have on a shipping schedule. I returned items and do not want any exchanges.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members