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Il MakiageReviews 8,500

3.8

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
361
quality
346
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Arizona
2 reviews
0 helpful votes
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Very easy ordering, love that you are actually there if I have any questions. LOVE that you work with women of older ages. THANK YOU!

Date of experience: February 28, 2023
California
1 review
0 helpful votes
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Terrible customer service
March 30, 2023

I have written for what I wanted at least 7 times. I get a new person who wants me to start over. I have asked for an exchange and return slips to return a portion of my order and have not received them. It's been extremely frustrating working with this company.

Date of experience: February 28, 2023
Massachusetts
1 review
0 helpful votes
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Amazing service
February 28, 2023

Brilliantly done!
I've had a replacement as my colour wasn't quite right. I feel very happy with the way this has been managed.
Would recommend this brand for sure

Date of experience: February 28, 2023
New York
1 review
0 helpful votes
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So far, I love every product I've gotten from this company.

Date of experience: February 28, 2023
North Carolina
1 review
0 helpful votes
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Love my product
February 28, 2023

I really wish tho that you had a customer service number its so much easier to talk than to send an email

Date of experience: February 28, 2023
Hawaii
1 review
0 helpful votes
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Sloq followup
March 30, 2023

I had to follow up o. My own numerous of times to get an update to my exchange. On my 2nd try for a new shade i responded and provided a shade # 095 that was close to my skin color but still that was too light. Instead of getting a shade a tad darker, they responded and sending me shade #095. Why am I getting something I already said was a tad too light.

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 28, 2023
GB
2 reviews
0 helpful votes
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Just my opinion
February 28, 2023

I had the strangest time trying to order two items together I could get one but not both contacted customer service and they were really good and sorted it for me

Date of experience: February 28, 2023
Colorado
1 review
0 helpful votes
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Based on your recommendation I tried shade 60 it was too light. So I emailed I wanted to try another shade and I got an email saying my order was cancelled?
I really wanted to try another shade.
Thanks Anita

Date of experience: February 28, 2023
New York
1 review
0 helpful votes
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Beautiful make up
February 28, 2023

It was easy and quick to receive. But it's a little bit of a yellow tone for me.

Date of experience: February 28, 2023
Washington
1 review
0 helpful votes
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Feels like my own skin
February 28, 2023

I got woke up like this foundation and it wasn't quite my match but I absolutely fell in love with how it felt like nothing was on my skin! I asked for a new color and the exchange was easy and free! Love how this makeup almost makes my skin better after wearing.

Date of experience: February 28, 2023
California
1 review
0 helpful votes
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Wonderful product
February 28, 2023

The foundation match and foundation were perfect. The primer seems to be working well but need to give it a little more time. The cap of the primer didn't want to stay on but would pop off. That is the only negative I had with either product.

Date of experience: February 28, 2023
Pennsylvania
1 review
0 helpful votes
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Excellent customer service!
February 28, 2023

They are really true to their word. Prompt and courteous service.

Date of experience: February 28, 2023
Virginia
1 review
0 helpful votes
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I'm so skeptical to try another new brand for my foundation. When I have read so many good reviews about II Makiage, I can't wait to try it on my face. I ordered & got an malfunction pump and it messed up on the middle of a bottle. Then I sent a picture to them via messenger on Facebook. Later that day, Jordan, answered to me and let me put my info to customer service e-mail. After that she offered me 2 options, option 1, replace a new bottle of same shade (mine #40), Gift card, and won't be charged on 14 days trial. Option 2, cancel the order and they will not charge for replenishing program and also refund money back. I chose the option one and asked her a favor to change my shade to #30. Jordan replied back in 2- 3 hours and replace me a new shade & give me a $20 Gift card. I'm extremely happy with the product as well as the customer team. Thank you so much II Makiage.

Date of experience: February 28, 2023
Georgia
1 review
0 helpful votes
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It covers
March 30, 2023

It wipes off too easily, on clothes. Tissue, but it does look nice and covers my brown spots,, I feel like it enhances my lines on my face, should i add more. I'm on the fence.

Date of experience: February 28, 2023
Oregon
1 review
0 helpful votes
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Talk about Customer Service
February 28, 2023

Customer Service is 10/10 all day, I accidentally put in an address that's non existent in my town and my package was sent back, I emailed customer service and they took care of the problem without question and confirmed my correct address

Date of experience: February 28, 2023
Washington
1 review
0 helpful votes
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One hiccup
February 28, 2023

It was easy to order, however my $15 coupon code CSX155Q2MZ2ZL7 was not applied. I did write to customer service and ask if this could be corrected

Date of experience: February 28, 2023
Ohio
2 reviews
0 helpful votes
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SHIPPING TOO HIGH
March 30, 2023

I ordered a $30 product, and the shipping was $5.99. I don't believe I will be ordering from them in the future. The shipping is just ridiculous! That's where companies get you.

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 28, 2023
New York
1 review
0 helpful votes
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Great customer service
February 28, 2023

I had a concern that the shade of my foundation was not the best color for me. Il Makiage rep responded quickly to my concern and offered a free replacement despite my order being outside of the return window. Also, they offered for me to keep the product and share it with someone who could use the color better. Great customer service.

Date of experience: February 28, 2023
Ohio
1 review
0 helpful votes
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Decent
March 30, 2023

It was just ok. I just wanted to purchase not try before you buy. We all know most won't send back the product anyway. Hopefully it was worth the cost. I have wasted so much on crap foundation over the years.

Date of experience: February 28, 2023
New York
1 review
0 helpful votes
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Returning
March 30, 2023

Color was close but really was too orange for me. Didn't like the floral scent - I don't need my foundation to have have a smell. Coverage was lacking. I wore it to work for 3 days. By end of 7 hour shift on all 3 days my face looked like it had melted! Splotchy, uneven, and separated. I can not do that! Will return. I did like the brush that came with it.

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 28, 2023