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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Best foundation ever, loving how my pictures come out now!
I sent an email 2 days ago over cracked foundation. Still no response, plus im not soo sure about the creams just yet i don't see any changes.
My experience was ok. I've done the process 3x but I wasn't sure if the color would be right. I just decided to just do it. I do like the face that it asked for a picture. I'm not wel versed wilhen it comes to make up.
I like your Lipstick now I order eye pencil I know this pencil will be very good I suggest my friends and my clients to use your Lipstick but your foundation didn't work on me I try again so happy for you Lipstick
Why was I pressured to " Try before I buy"? We all know the small print states my Credit/Debit will have a hold on the full amount. So I'm really being charged twice. Other than that it a great website.
Very easy process. I appreciate the wear and return. Unfortunately due to my own fault I miss judged my skin color to be a little lighter than what it is so I did have to return but I will definitely do this again so I get the right shade. I did love the feel of the foundation and felt instantly glamorous
The best foundation I've ever used! Perfect all day everyday and the colour match is fantastic. Will never go back to any other previous used product! Thank you Il Makiage
On checkout I clicked do not add in products, however have just received an order confirmation for £40 for a product I didn't want. I had doubts on ordering from this site, I have never seen this on any other basket, it shouldn't be that easy to double your order value by mistake. Poor website design.
After contacting the customer service twice I was given a refund for the error item. I still think the site is of very poor design, under the current cost of living crisis I had to save for 1 item, then to double my order value in a single click is astounding. If I've already clicked no thanks one is enough, the website lagged at the time I hadn't even seen the product I had ordered until it arrived.
I very much enjoyed shopping on their website. The quiz to find you right shade was pretty easy, lighthearted, and cute with encouraging words. The reason I'm not giving 5 stars is though because of the number of pop ups there were while you were shopping. They were all good suggestions for products and things but at some point it does get annoying. Otherwise though, great experience!
Purchased the foundation, however did not receive my 10% off, or free makeup brush. Still awaiting foundation arrival, but it's on its way. II Makiage can you investigate my discount and brush, with thanks:-)
As I said I've not received my product yet which I'm so looking forward to. But would
I still have not got my order...You said that the order should take about 5 days
I clicked the wrong box and ended up purchasing a product I don't need
Easy to answer questions, colour was selected, I purchased and received within a few days, email received making sure I was happy with the product and service.
I absolutely love the fact that I can update my foundation needs from home with a few simple answers. The products are excellent quality and super accurate match. As I get older and my skin changes its nice to have the product change with you.
THE BEST MAKE UP I HAVE EVER USED! Eventhough they initially sent me the wrong shade. When they corrected their mistake,...Baby, I fell in love! My mother also absolutely adores IL MAKIAGE! She purchased the exact same products I wear! Customer Service (non-existant) must change! YOU ARE LOSING MILLIONS without live customer service. EVERYONE WHO WEARS COSMETICS SHOULD BE WEARING IL MAKIAGE! I'm not saying handle monetary transactions via telephone, but you must have live representatives to deal with customers. IMMEDIATELY! REORDERING AND NEW ORDERS ARE A NIGHTMARE!
Love that I can try before I buy to decide if I really like it or the shade is my match! Also, take the hair and skin quiz and receive a coupon on the next order!
The company seems very good in contacting customers. That's their good points. I didn't like the foundation it seemed like they geared towards my oily skin so the foundation was too matte. The coverage is not great. I use loreal typically. Much cheaper and great coverage. This was money not well spent. Hopefully they will allow me to return it.
Although the matches were off, they have the best Customer service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members