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Il MakiageReviews 8,500

3.8

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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346
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Arkansas
1 review
0 helpful votes
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Foundation
March 1, 2023

Foundation color was spot on and the coverage is great. Amazing how light feeling it is on the skin to do such a wonderful job coverage

Date of experience: March 1, 2023
California
1 review
0 helpful votes
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I applied as directed and I didn't have any other result than the product looked like white paint on my skin and when I touched it it kind of peeled/pilled off.

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 1, 2023
Minnesota
1 review
0 helpful votes
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Product exchange
March 31, 2023

The company was very kind to help me work with my return and find another product. I will try another product and have told several friends.

Date of experience: March 1, 2023
Illinois
1 review
0 helpful votes
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REFUND
March 31, 2023

I had a try before you buy and you guys did not honor that…you took my money…also I ordered something by mistake and in seconds I emailed you to return my money and you still HAVENT….

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 1, 2023
Australia
1 review
0 helpful votes
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Foundation
March 1, 2023

Thought it would be rubbish but gave it a crack anyway … LOVE IT and perfect colour. Question where easy to answer and I am very pleasantly surprised at how nice it feels on my face.

Date of experience: March 1, 2023
Texas
1 review
0 helpful votes
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Repeat customer
March 1, 2023

My truly loved my foundation despite the color being alittle pale, I did reach out to customer service and they wrote back almost immediately and wanted to work with me on my issue. I felt like they generally did want to make things right with my recent order. I have recommended the product with friends and family. And will absolutely be a repeat customer for years to come I hope!

Date of experience: March 1, 2023
New York
1 review
0 helpful votes
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Amazing customer service
March 1, 2023

I loved the product, but the shade was a little to light. She sent me the better match after asking me more questions. Will definitely re order!

Date of experience: March 1, 2023
California
1 review
0 helpful votes
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Love it
March 1, 2023

Arrived fast. Love the makeup doesn't clog my pores. Love it

Date of experience: March 1, 2023
Florida
1 review
0 helpful votes
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Shipping address
March 31, 2023

The order did not allow me to provide a shipping address. We have two homes, so need to verify address.

Customer service did respond quickly, so hope that worked.

Date of experience: March 1, 2023
Missouri
1 review
0 helpful votes
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Didn't receive
March 31, 2023

Didn't receive my order but.my account was charged 49$

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 1, 2023
Canada
1 review
0 helpful votes
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Foundation and power reacharge cream review
March 31, 2023

I am using Power recharge cream from last 3 weeks and it has cause lot of acne on my face.also whenever i use foundation it causes more acne.i was having lot of hopes from these products but i am very disappointed

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 1, 2023
Ohio
1 review
0 helpful votes
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I had difficulty figuring out how to get the 20 percent and missed it

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 1, 2023
Wisconsin
1 review
0 helpful votes
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ILMakiage Products
March 1, 2023

I have ordered and used a few different products from ILMakiage and have always received exceptional customer service, the products are high quality and do not cause any irritation on my skin. They send occasional emails for savings on products I have used and this allows me to try other ones at a discounted price. I love the trial period and I took advantage of this and found I did not like the way the liquid foundation smelled. I sent it back and recieved a refund with no issues or problems throught the whole process. I do not usually give 5 stars but this company and their products deserve it!

Date of experience: March 1, 2023
Florida
1 review
0 helpful votes
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Great Customer Service
March 1, 2023

The foundation I had originally ordered was not the right fit. Jordan processed a new order quickly and was very friendly and professional. It's great that we have the chance to try another color if the first one ordered doesn't look right.

Date of experience: March 1, 2023
Texas
2 reviews
0 helpful votes
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Extremely Bad Customer Service!
March 31, 2023

This is an addition to my earlier review. Il Makiage finally got my problem solved and credited my account. I do like their makeup, so I may order again.

Date of experience: March 1, 2023
New York
1 review
0 helpful votes
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Love this company!
March 1, 2023

Always great communication. Superfast responses and shipping. Freebies! Hilarious comments and emails. What's not to love? Once they forgot to send my freebie. The next day I get notice that they're sending it and they give me an additional savings coupon! And who else gives you full size freebies with a purchase? Love this company. Love every product they have sent me!

Date of experience: March 1, 2023
Michigan
1 review
0 helpful votes
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Not great
March 31, 2023

The shade match was completely wrong even if I took the quiz 10 times

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 1, 2023
California
1 review
0 helpful votes
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Quickly falling in love
March 1, 2023

I am very quickly falling in love with this company and it's amazing products. So easy to order and fast shipping and all the free products to try! My first purchase was the foundation and I was so shocked of how PERFECT the shade was for me. That has never happened to me before. I'm so blessed!

Date of experience: March 1, 2023
Florida
1 review
0 helpful votes
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So far so good
March 1, 2023

Hi, I am a retired fine arts teacher. Now I dedicate myself to gardening, I like to take care of my plants, so when I am under the sun for a long time I have to take better care of my skin. These products from ilmakiage has good reviews so I decided to give it a try.

Date of experience: March 1, 2023
Florida
1 review
0 helpful votes
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So far so good
March 1, 2023

I have to tried the product before I can give a review but the process for the order was good

Date of experience: March 1, 2023