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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I took the quiz and somehow got matched with shade 20. It was close but a bit yellow. I looked it up and saw that it's for a warm undertone. I have no idea how I got matched with that since I have a cool undertone and noted that on the quiz. No big deal I'll just exchange it. I sent it back and followed the directions to request an exchange then… crickets. Not a word from Il Makiage. Oh, I did get an auto response thanking me for reaching out and promising that they will respond to my email within 24 hours. Four days later and still no response from them I finally just went online. Re-took the quiz got a new shade and ordered it. Not terribly impressed so far.
Easy to take the quiz. Quick and short. Instant email so that I could look at the product suggested for me. Also easy to purchase. Now we'll see how long it takes to get the product and how it works!
This is the only company I buy make up from that I feel 100%. My make up will look good, feel good, come off good when I scrub it, and will last forever. This is before the best makeup I've ever found in the customer service is top-notch.
I absolutely love the foundation and concealer. Feels like a second skin, so smooth and light weight. Love it!
My friends have used II Makiage for years. I have always been a sceptic until i completed the FIND MY FOUNDATION SHADE quiz. The foundation shade i recieved in the mail was a perfect match for my skin. The first day I used my new foundation the compliments came flooding in.
I was skeptical about buying foundation over the internet. The quiz worked! I also purchased the primer which helps to reduce my skin texture.
I was very impressed with the skin matching and foundation. The price is reasonable as well as the shipping. I have rosacea and find this foundation covers it well.
It was not clear how I can get a foundation brush as well
I have to admit to skepticism; I only tried because of the 30 day trial period. However I am really pleased with the result. So much so that I decided to give the No Filter primer a try as well. I'm new to using the brush applicator, I get why now.
I am so curious about the products I just ordered!
Absolutely wonderful makeup I love my 105 woke up like this and just ordered my 2 eyeshadow quad Thank you
I signed up for a $5 try it then buy it makeup has never arrived they have now charged the full hundred and $30 but I still haven't received anything I have since then placed a second order and nearest I can tell from the tracking numbers they've never left their facility
I clicked the try before you buy but was charged the full amount.
I had ordered from this company three times without incident. After my fourth purchase, I asked to return the foundation that I purchased and they stated it was outside of the two week window. I said that was fine and that I would no longer be buying from the company. Then in March, I was charged for an 80 purchase that I did not make. I contacted them repeatedly and did not receive a response besides an automated message that did not match my complaint. They charged me for an order I did not make not receive. They do not have a customer service # or a way to contact a person to resolve an issue. HORRIBLE CUSTOMER SERVICE!
Great website to order products. I just ordered my product so can not review it yet but the revies online were good.
My shade chosen was a little too light for my skin tone. Even though I protect my face, living in SWFl, I still have some tan. I will not go to the trouble of returning.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members