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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Screen showed $59 with automatic refill every 3 months- free mascara and free mystery gift- ok I signed up- receive email the charge for serum is $66? It's deceptive!
I don't think the concealer is very good, it can't even cover acne scars，but the color suits me.
Good customer service hopefully I will get perfect match for my skin type.
I don't know how you do it but this foundation is a perfect match. I have ordered the concealer so I don't look like a racoon in reverse anymore. Thank you for your products.
Colour matched perfectly, doesn't go on as smooth as the videos but after a few minutes the coverage is flawless I absolutely love it and it feels like nothing…love love love
Well somehow I managed to bomb the test and my Foundation that I received left me with an orangey appearance so I contacted the company and they not only helped me pick out a new Foundation that was more suitable for me but they also help me pick out a concealer as well they then gave me a $50 ecard for free and actually communicated with me almost immediately with a real human being too not a robot I might add. I am very impressed. And the mascara that I purchased is some of the best mascara I've ever used in my life and I am 52 years old so I've been through some mascara honey LOL
Information was very helpful in deciding what I needed. I am experiencing what women of my age of 65 usually do.
Very professional question suitable for someone who never did use ur products
The products arrived quickly and in pretty packaging. Did not have the coverage I was expecting from the ads and the tone was quite orange.
I got the foundation and cover up duo and I love it. You look photo ready and not cakey. I get so compliments on how natural and glowing I look. I just purchased the mascara. Waterproof eyeliner and eye serum. I'm waiting on that. I'm in love
Very helpful on picking the right colour to match skin. Hopefully it's the right one.
Great guidance through each step.
Thank you
Great product, high quality, fast ship time and great packaging.
I always enjoy buying your products if I have an issue you guys correct them right away so I am happy about that definitely would recommend. I would, however, like to see more discounts so I can buy more products there's a lot more I want to buy, but mine is a bit tight right now, but I am still very satisfied with my purchase.
Firstly. I actually love this makeup. The shade matched great and i love the feel and smell of it. Unfortunately, I don't think I'll order again. My foundation came either damaged or in a very poorly designed container. Day 1 I had foundation leaking everywhere. I emailed customer service a week ago to figure out if it was damaged or this is how it should be, no response. Still waiting. If you run an online business, you really need to be on top of your customer service game. Honestly I would love to subscribe to the makeup if I can confirm that the bottle I recieved is damaged, so while my emails have been ignored maybe they will see this review and help a girl out. Happy to change the review to higher stars as soon as I recieve customer service.
I emailed Il Makiage and received an email back from Jordan who was very pleasant and addressed my questions and missing item with efficiency and kindness. Very pleasant to have good quality service. Thanks again Jordan.
Susan
My experience purchasing this product for the first time was Easy and timely!
Did not receive 10% off my first order as it didn't let me put code in. Also, as I was not familiar with the lay out of ordering page, I accidentally ordered something I didn't want and couldn't cancel. Paid $40 for something I didnt want
I've been using the foundation for a week now, but it seems just a shade darker than my skin tone. Maybe once we get some sunshine here it will be a better match.
It was an easy question are to fill out and can't wait to try this.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members