Overview
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
It is so confusing that there in add ons on the check out page. I accidentally pressed down one on a previous order and I did not want it. Let the add-ons be somewhere else but not on after you make your purchase. It's ridiculous. The customer knows what they want to order stop putting add-ons on the checkout page.
I accidentally clicked on the ad-on product thinking that I was going to get a 20% off code. Now I need to wait until I receive my order to get my $45 back. I was not planning on spending more than $100 on this purchase which is frustrating cause apparently it can't be canceled. The add-on order is a click bait, and now Im hoping the product I was actually interested in meets my expectations.
I love the products but not the prices. I feel like while the packaging is lovely, it is unnecessary. If it could reduce the cost even a little, I may be inclined to purchase more. Also, the website regarding account management is not user friendly. I am always wondering what is ordered / auto ordered and when its coming. I do appreciate the notification of my coupon. It would have been nice to use it on my last order rather than spending more though.
I wanted to use my discount codes they kept saying they weren't correct when they were. Now I have more discount codes and cannot even apply them. I'm so disgusted this is very unprofessional and I can't even cancel the order to try and use the "new" discounts codes to see if they work because I will Never use your company again because of this SCAM
I reordered my makeup, which I love and decide to try a new product which said it came with a free full size product I find that very misleading. It came with a hair tie. I assumed it was makeup which is what you sell. I have very short hair and do not need a hair tie.
While placing my order I was under the assumption the prices I was seeing were in CAD however to my surprise they are all in USD which makes a substanial difference in the bottom line for us Canadians. I would recommend it being more clearly advertised the pricing is in USD. I was not aware until I saw the total I was charged on my credit card making it too late to reconsider.
Using the word (claim your 20%) and once I click on it I found out that another product was added to my order and I will be change for it!
Had a good experience listing all my problems with my skin and what I needed help with.
Great response to all my questions with full details given.
I find this questionaire very good. It really makes you be truthful about
The state of your skin. Placed my first order today, so am anxiously waiting to try
Out this new makeup.
I finally decided to try the foundation and they added on a primer it didn't feel right the way it was quickly added to my account I do not want it didn't willfully buy this and want to cancel but it seems very difficult...
I don't know how high tech nowadays that they can even provide you with your best shades using just your cellphone. And SURPRISINGLY it's a right match for you! Unbelievable!
After seeing the ad's on FB and watching how the models had their forehead wrinkles Instantly disappear, although I knew that wasn't probably accurate, I decided to try it. I have only been using it for 4 days now and of course my forehead wrinkles have not instantly disappeared, however I am willing to give it a try for a few weeks to see if it will actually smooth out the signs of wrinkles around my eyes and forehead. It is all to be determined.
I liked the fact I can try before I buy, but was really turned off you kept asking me to buy more 3 or 4 different times before I could get to the final order page. In my opinion a real turn off.
I had a promo code for 20% off for my purchase and I was not able to use it, said it was not valid! Not sure why
Very misleading company. You go on to order what you want and somehow at checkout get duped into "ADD ONS" that aren't needed. I'm furious with this company and there is way higher quality makeup out there that don't mess with your money. Yes, the makeup is good but not worth the headache. I ordered a $27 lip gloss and looked on my bank statement where there was a separate charge of $50 for a mystery gift! Just watch what you're clicking. I went on to use a coupon and now I'm dealing with a battle to get my money back!
This is the best products that I have ever used. I've been using it for 3 years and started with the free trial for 2 weeks after taking the quiz and fall in love with it. Now I can't stop using it, before It's done I buy new one.
As a first time buyer, I was given complimentary shipping for my product. This always helps when
Purchasing something new.
So far great ordering experience on your website. Appreciate the additional coupon for another product! I hope to be ordering much more in the future.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members