Overview
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Nice to find your exact match
Easy and fun to answer questions to find out what will work for you
I have autoreplinish set up and have prepaid for my products. After many attempts to get ahold of IL Makiage with no response, I had not choice but to purchase my products as a separate order and pay again for items that were already prepaid. Absolutely horrible customer service.
I've used it before this time and I will be a customer for rest of my life
It took care of my fine lines and wrinkles, I will be subscribed for rest of my life
Really good
Especially when you get right shades perfect.
I was set up with a variety of questions to help find my perfect shade
I love their foundation which is the only product I have tried so far. I was really impressed at how well taking the test was able to match the foundation to my skin tone, however, how they keep trying to get you to buy other products after you've made your purchase REALLY irritates me! I may stop using their product because of this!
I was excited to get it, it did not work as described. Disappointing.
Easy to find what you need. Excellent products that work great with my face and complexion.
Very easy ordering, I ordered before and received Woke up like this, foundation. Also primer. My surprise gift was note what I expected. A hair tie. I have very short hair. Thought I would have received samples of something. I hope I like this foundation. I ordered the shade recommended. We will see. Thanks Linda.
I'm not satisfied at all with the foundation. I feel it's too red/brown for my skin, and it doesn't go smooth on my skin. It almost feels like a foundation "gone bad" feels and looks patchy. And thick.
The order came quick and is working so far. Glad I purchased it.
Do not like the product. Doesn't work and made no difference on wrinkles or the way my face looks. Just a waxy feeling on your face. Wish I saved my money but fell for the hype.
I ordered my foundation and it wasn't a match and the customer support people were amazing! They gave me e gift codes, told me to keep the bottle I had AND sent out a new shade to use try before you buy! Excellent and above and beyond!
Once you do the quiz, they offer a bunch more stuff. Then they offer again with 25% highlighted. I did not see it was for the item I already didn't want. Horrible.
Had an auto replenish and annual subscription, ordered was supposed to have come in october, never came and nobody could tell me why, was sent a second time, never came, never got tracking info it never left. I have security cameras it definitely never came. Emailed a third time to follow up, couldn't tell me where it was or why it never came, refunded me and that was the end of that, reached out again, they told me they reviewed and saw i was already all sorted, so it never came, we don't know why but we refunded you. Sorry you can't place an order and we don't know why. Said my mascara would be resent as that was a pre-paid subscription, that was 3 business days ago and I still have no tracking info. Every item before October has arrived no issue.
Was happy to get notified about new facial product.
The order process was super easy. Looking forward to the products and will rate my experience with them once I receive them
Excellent experience I have many products and get many compliments on my look
I wanted to try before purchasing and I requested that on the purchase but you guys took the whole payment.
Well what happened to try before you PAY - not impressed so far!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sharon! We are sorry you haven’t found the right match. We always recommend yo contact our customer service team within the trial' return or exchange period. If you send an email to customerservice@ilmakiage. Com they will be happy to look into your options for you.