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Il MakiageReviews 8,512

3.8

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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361
quality
346
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Texas
1 review
0 helpful votes
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Not as expected
April 27, 2023

Beautiful box but the product is to light for my skin color! Also the coverage is not the best

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 28, 2023
New Hampshire
1 review
0 helpful votes
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Quick and easy
March 28, 2023

I'm not the best with websites, yours was easy to traverse. Thank you

Date of experience: March 28, 2023
Texas
1 review
0 helpful votes
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Unexpected surprise
March 28, 2023

Color match was great it feels very light surprised it is a dry feeling but nice very excited that the overall product very good didn't know what to expect now waiting to see how it does thru the day

Date of experience: March 28, 2023
New York
1 review
0 helpful votes
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Updating my shade
March 28, 2023

The response was literally instantly and the service provided was amazing. The team was able to assist me and aolve my issue without any hesitation.
Thank you!

Date of experience: March 28, 2023
Massachusetts
1 review
0 helpful votes
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Returning for more
March 28, 2023

After using the foundation and liner, I am returning for the rest of my makeup bag. The liner did not smudge all day, and my face looked as it did eight hours before. Can't wait to see what's next.

Date of experience: March 28, 2023
District of Columbia
1 review
0 helpful votes
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Amazing
March 28, 2023

Love the product, and Jordan was awesome! I will for sure buy again!

Date of experience: March 28, 2023
New York
1 review
0 helpful votes
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Promo code
April 27, 2023

I wanted to use my discount but there was no area in checkout to apply my promo code

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 28, 2023
Connecticut
1 review
0 helpful votes
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Nice
March 28, 2023

I've done practice run with it 1st time buying make up really not my thing so far so gd tho can't wait to wear it for photos with my kiddos.

Date of experience: March 28, 2023
California
1 review
0 helpful votes
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My order was cancelled! Why?
April 26, 2023

Good morning. I placed my order on March 15. I've been waiting and checking my mailbox daily. I had no idea it was cancelled on the 17th. Why? I've been without product for months, scraping the edges of the bottle. I've asked for someone to call and/or speak to a human to resolve this. Honestly, I'm discouraged. What do I do? Why are my orders cancelled. I checked with my credit card company. Everything is a go.

Date of experience: March 27, 2023
Colorado
1 review
0 helpful votes
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Frustrated
April 26, 2023

First off…. I love your products, but my last purchase was really a pain in the Azzzzz! I could not go past the screen to replenish, so I had to replenish to get the product. Bummer
:(

Date of experience: March 27, 2023
Florida
1 review
0 helpful votes
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Gotta have it
March 27, 2023

I use my lip infinity lip colors every day. Ran out of my "Chill" color so thought I'll try Glory this time. These beautiful colors can be used very lightly for a soft look or applied heavily for vivid bold color. I top with gloss and they last all day without any discomfort or damage to my lips. Love 'em!

Date of experience: March 27, 2023
Florida
1 review
0 helpful votes
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Great Makeup
March 27, 2023

Easy to order and the replenishment is great. I don't have to remember to order my makeup. Awesome experience!

Date of experience: March 27, 2023
Oregon
1 review
0 helpful votes
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Foundation
March 27, 2023

I've been using the foundation, primer and serum for about a week and so far I love it!

Date of experience: March 27, 2023
Illinois
1 review
0 helpful votes
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Return/exchange
March 27, 2023

I wasn't happy with my first order. The foundation was too heavy for me. I reached out and they credited me and let me try a different foundation. It was such a smooth and easy process. Can't wait to try the new foundation.

Date of experience: March 27, 2023
Michigan
1 review
0 helpful votes
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I love this stuff
March 27, 2023

The eye liner and lipsticks and concealer are soooo good. I'm in love with the shade I just got and I can barely feel that it's even there. That's hard to do with a lipstick!

Thank you.

Date of experience: March 27, 2023
Texas
1 review
0 helpful votes
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Woke up like this foundation
March 27, 2023

This is by far the best foundation I have gotten they matched my color and it does not look all cakey buying again definitely!

Date of experience: March 27, 2023
Mexico
1 review
0 helpful votes
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The use of the website on a phone is tough, we had 2 items in the cart and had to back out a couple of times just to be able to go back into the shopping cart to be able to delete one. But then when completing the check out Norton popped up with a notification about malicious website. Will review the product once my wife receives it and tries it

Date of experience: March 27, 2023
New Hampshire
1 review
0 helpful votes
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I ordered the Woke Up Like This foundation based on the skin match quiz. Unfortunately the color was not an exact match the first try, but I could tell the foundation was great - I loved the coverage! I let them know that the color didn't match as well as I had hoped, and they quickly and kindly sent me another color (which matches so well!). I'm looking forward to trying other products too!

Date of experience: March 27, 2023
Washington
1 review
2 helpful votes
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Dishonest company
April 26, 2023

I ordered the sample product and when I received it it was wrong shade. So I returned it for a different shade,but yet again wrong shade. When I emailed them because their number is out of service I was informed that I would not be charged and to return the second shade that was still not the right color. Which I did, but I was charged anyways. I emailed again today and this is the response I received. Including the charges.

Date of experience: March 27, 2023
Canada
1 review
0 helpful votes
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Awesome!
March 27, 2023

Took the quiz and got a perfect match, with great customer service!

Date of experience: March 27, 2023