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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Beautiful box but the product is to light for my skin color! Also the coverage is not the best
I'm not the best with websites, yours was easy to traverse. Thank you
Color match was great it feels very light surprised it is a dry feeling but nice very excited that the overall product very good didn't know what to expect now waiting to see how it does thru the day
The response was literally instantly and the service provided was amazing. The team was able to assist me and aolve my issue without any hesitation.
Thank you!
After using the foundation and liner, I am returning for the rest of my makeup bag. The liner did not smudge all day, and my face looked as it did eight hours before. Can't wait to see what's next.
I wanted to use my discount but there was no area in checkout to apply my promo code
Good morning. I placed my order on March 15. I've been waiting and checking my mailbox daily. I had no idea it was cancelled on the 17th. Why? I've been without product for months, scraping the edges of the bottle. I've asked for someone to call and/or speak to a human to resolve this. Honestly, I'm discouraged. What do I do? Why are my orders cancelled. I checked with my credit card company. Everything is a go.
First off…. I love your products, but my last purchase was really a pain in the Azzzzz! I could not go past the screen to replenish, so I had to replenish to get the product. Bummer
:(
I use my lip infinity lip colors every day. Ran out of my "Chill" color so thought I'll try Glory this time. These beautiful colors can be used very lightly for a soft look or applied heavily for vivid bold color. I top with gloss and they last all day without any discomfort or damage to my lips. Love 'em!
Easy to order and the replenishment is great. I don't have to remember to order my makeup. Awesome experience!
I've been using the foundation, primer and serum for about a week and so far I love it!
I wasn't happy with my first order. The foundation was too heavy for me. I reached out and they credited me and let me try a different foundation. It was such a smooth and easy process. Can't wait to try the new foundation.
The eye liner and lipsticks and concealer are soooo good. I'm in love with the shade I just got and I can barely feel that it's even there. That's hard to do with a lipstick!
Thank you.
This is by far the best foundation I have gotten they matched my color and it does not look all cakey buying again definitely!
The use of the website on a phone is tough, we had 2 items in the cart and had to back out a couple of times just to be able to go back into the shopping cart to be able to delete one. But then when completing the check out Norton popped up with a notification about malicious website. Will review the product once my wife receives it and tries it
I ordered the Woke Up Like This foundation based on the skin match quiz. Unfortunately the color was not an exact match the first try, but I could tell the foundation was great - I loved the coverage! I let them know that the color didn't match as well as I had hoped, and they quickly and kindly sent me another color (which matches so well!). I'm looking forward to trying other products too!
I ordered the sample product and when I received it it was wrong shade. So I returned it for a different shade,but yet again wrong shade. When I emailed them because their number is out of service I was informed that I would not be charged and to return the second shade that was still not the right color. Which I did, but I was charged anyways. I emailed again today and this is the response I received. Including the charges.
Took the quiz and got a perfect match, with great customer service!
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.