iHerbReviews 1,051

Amazing company. Great products of their own brand, which I prefer. And also good products from other companies too. Instantly get 5% OFF + Up to an additional 20% OFF Brands of the Week, use coupon code SAV3165

It is not made clear on the website that extra customs charges are likely to be imposed by your home country. If you're not already familiar with the extra costs of ordering items from a company which is not VAT registered in your own country, this could easily be a big shock when the item is delivered. My customs charge was more than the cost of the original item.

First, I bought $50 bucks worth of different sleep aids and not one works, I can mix them a together and it still won't work.

I got an email Thursday saying there was a breach and my credentials were leaked well low and behold there is a charge on my debit card that I did not make... don't do business with them.

I ordered supplements and paid RS. 5825 (including shipment charges to DHL). I got a call from DHL saying pay Rs. 3,827 for customs duty. I ended up paying.
Definitely use caution and prudence.

I ordered vitamin E from them and payed 894 rupees then gave 550 for courier charges, now DHL asking me 1400 (handling + custom duty charges) to receive my shipment or end up paying further panelties if not picked up within a week time. I feel badly cheated here don't know what to do.

I think your products are fake because they are too than other sites and stores...

Received leaked and spilled products every now and then because of poor packing. I wrote emails to complain and iherb sent me a form reply and issued a refund. Still, it would be much better if they take the time to improve their packing in the first place instead of causing inconvenience again and again. Not sure if their so-called 'Apologies' are well meant when all u get is the same reply.

Avoid to buy any item from this foolish company. I ordered an item and I paid including delivery. After a week I got a note saying I need still to pay for delivery otherwise the item will be returned in 24 days. I asked thr customer service about and say that you have to pay that cost fee. That's so bad! Avoid at all this website! They even do not bother replying to your enquiry. Be aware!

I ordered one tube of Great Lakes Gelatin Collagen Hydrolysate on march 13, and got it here 21 march. I used a 5$ discount code so the price without shipping was $18.22. I chose the cheapest shipping method. I read the reviews after ordering and was afraid i had to pay extra, which i didnt. Possibly cause my order was below 22,- i dont know. Happy with my first order.

They never delivered my vitamins and refused to return all the money I paid them.
Don't get cheated like I did! AVOID THESE GUYS LIKE THE PLAGUE!

The site advertises all inclusive delivery but you will get a large customs bill on top of the order if you want UK delivery. £18 on top of my order! They haven't even bothered to reply to my email querying this. Seriously, AVOID

I didn't get refund even though they recieved my order back undamaged. It's a very bad way of treating customers, and I was a faithful one. Well I won't be ordering anything from them anymore.

Well done iherb you deliver on time, cheaper than anywhere else even with customs charge. I will always use your company i have no complaints whatsoever. I have only used you twice so far as i order double what i need very happy customer

9 day after ordering my products. Which i never recieved. I emailed them asking about my package. They said go to your local post office and find out. I went to the post office they didnt have the package. I emailed iherb again about my package and after 9 days waiting for my order (which originally was suppose to get here in 2 days) they cancelled my order and were really rude. I would never order with them.

Ordered from iherb to be delivered to the U. K. There was no clear reference whatsoever to extra VAT charges by the DHL. Contacted customer service right away and was told that I could refuse to pay and they would refund upon receiving my parcel back. Just got an email saying that they decided to abandon my package and not to refund! $53 down the drain..