iHerbReviews 1,051

I've been buying from iherb for 10-15 years; I had slowed down when they started this new "rewards" system that expires too quickly. Today, they emailed me an offer for $5 off my next order (good only for 48 hrs.). I ordered $45 or so worth of supplements. The website showed the $5 credit when I logged in, but after reviewing my order (after it was complete), I realized they didn't give me $5 off! I emailed them; the lady first responded requesting me to email them a "copy of the email screen" (the offer, I guess). I sent them back a nasty reply stating that they'd lost a long-time customer, and she emailed back something vague about $2.88 in "rewards". This company is clearly feeling heavy competition from Amazon (who isn't?), and they've decided to "nickel & dime" their customers any way they can.

Bye, iherb...

Ordered $185 of products, two flax oil and three joint repair. Order had not come after 7-8 days and tracking was no good so I got on a chat. After quite a long wait, I was told simply, "the order is being reshipped."
So after about two weeks UPS comes w/a box imprinted all over with: "Office Depot." The box was very damaged, looked like it had gone to China and back, it was patched together with tape and had all kinds of labels marked off w/black marker. Inside the box was a plastic bag w/a piece of styrofoam (on top of everything), then a very damaged, old, ratty, filthy dirty extremely large white plastic bag (large enough for a christmas tree disposal), then inside the bag was the three bottles of joint repair... dirty, filthy and very "used" looking, then in brown wrapping paper, soiled w/the oil which had leaked, were the two bottles of flaxoil. Both caps were loose and oil was all over the bottles. The leakage onto the brown paper is very easily seen in pictures I took. Then, in the very bottom of this Office Depot box were two pieces of cardboard, ripped, folded 3 times, to cushion the bottom of the box. Pictures I submitted were not accepted and after trying several times to get someone to understand what happened, I just gave up. This was evidently the order I placed May 13,2017 and it went 'round the world, ended up at Office Depot, and then got sent to me on May 24,2017.
I have been ordering supplements for years, literally, and NEVER, ever had anything this filthy come to my home. It was so nasty I had it put out in my garage and as I began to open it, I became more and more appalled.
One of my inquiries into this came back w/a response about some kind of flavoring, I believe the man said raspberry...? Could not figure this one out at all.
So, this is the last resort for reporting this all under one roof... and I am certainly finished w/IHerb in the future.

We've just come back from our holiday and my order is waiting for me at the Post Office as they couldn't be delivered - there is an £11.90 Customs Charge owing on an £18 order. I needed them sooner, as they took forever to arrive, as I didn't know they were an American based company until after I'd purchased them. A company based in Colchester had 5000 iu Vitamin D3 for £9.365 soft gels, in a plastic flat pack - very snazzy which arrived in 2 days. This is where I'll get them in future.

I've been a loyal iHerb customer for more than 15 years. While I liked iHerb better when my loyalty credits didn't expire every few weeks, they are still the best place to get vitamins and supplements. The variety is amazing and the quality is excellent and the prices are more than reasonable in comparison to other stores (online or in person) where these items are sold. I've never had a bad experience here and have nothing but confidence in their products.

As always, ordering was simple, prices were great, and shipping was very fast! Iherb has unbeatable prices on some difficult to find gluten free items that I require. The ordering process is clear and efficient and I always get my order in about 2-3 days! In the meantime, I can track items easily from the emails I received every step of the way. The items are packed well - important when you are ordering food and household cleaning items at the same time. I will continue to order from iHerb because of the excellent selection on items I need and want and the convenience of the service.