iHerbReviews 1,051

I'm sharing my experience because I know there are a lot of choices for us as consumers as to where we do business. I order 2 bottles NOW Pro-GH from iherb.com. I received 2 packages Stoneworks Laundry Detergent Pods...? I got on the iherb.com chat and asked what I needed to do to get my product. The agent told me that she had initiated a new shipment of my original order of 2 bottles NOW Pro-GH and to keep the Stoneworks Laundry PODS. It has now been 1 month and I have not received my order.

I understand that mistakes can be made, but I don't understand when they do not follow through to correct them.

Tried to order several boxes of herbal teas. Had so many issues with ordering and having the merchandise shipped to another address. It took me 4 days and nothing was resolved. I paid with IPay, then Paypal and they reported no payment. My bank revealed payment made. I asked for a phone number to speak live with a customer service member and was informed they do not have this service. A disaster. Ultimately, I had to cancel and order from Amazon for a few dollars more and no stress

The transaction I made was accepted by the bank 3 times in a row but I kept receiving mails that I need to update my payment. When trying to update the payment I kept getting error 504 so I had to cancel the orders. The chat support is even more awful, I kept explaining that idiot that I made a 3rd order and he said that it was canceled too. After 30 minutes of "I understand your concern" this idiot thinks to check again and finally sees my last order. But after one and a half hours of apologises and ignoring half my messages I really advise you to stay away from iHerb.

I'm used to receiving my items late from this company (3-4 weeks at best), but this time my order got canceled after five weeks (!) due to a payment processing problem on their end which they never informed me about. I wrote 9 emails to customer service, and 7 times I received generic replies ("Sorry about the inconvenience, please reorder"). The other 2 times they answered somebody else's questions! In general, the iHerb representatives are rude and unprofessional and do not care one bit about their customers. Stay away from this company! It's far better to spend a few dollars more to actually receive your products and be treated like a valued customer.

I purchased a Supplement from iHerb on July 31th and paid via Paypal. I received an Order Confirmation from iHerb along with a Transaction No. From Paypal stating payment to iHerb would not take place until shipping. Their projected date for receipt was scheduled for August 3rd and since I didn't receive it I contacted them this morning and they now state that my order was never completed. The iHerb Rep. Was blaming Paypal for the glitch. They suggested I contact Paypal for resolving this issue and when I contacted Paypal their rep. Stated that their database shows that the order was cancelled on iHerb's end and not theirs. I wasted a week waiting on my order which never showed up plus another hour with online chat trying to resolve - will never deal with this company for my supplements again...

Ordered vitamins, never received it. The trackinv just kept saying it was shipped and waiting for courier. Was never informed there was any issue. Already forgot about it and only remembered when checking my bills. After checking with them they said it was never picked up. Had I not followed up, my order would've just been forgotten. No body checks if you received your package. You have to follow up yourself. Terrible customer service. I do not recommend them at all. You're just throwing away your money unless you have time to keep track and follow up your orders.

While placing the order, i chose DHL service for reviewing which clearly showed me the amount of 1389 inr I have the pay at the time of delivery. But I got a call from DHL this morning and they are saying I'll have to pay an amount of 3519 inr in order to receive it.
Why are there such hidden costs involved which you are hiding your customers from? DHL they didn't get any confirmation from their end about the amount stated there as 1389.

I ordered Folic Acid 400mcg worth Rs. 415. However, first IHerb charged Rs. 830 more at the time of purchase itself in the name of shipping charges. Then DHL again charged Rs. 1150 more at the time of delivery. So I end up paying Rs. 2000 more for the product which was just for Rs. 415. DHL and IHerb both dupe customers in the name of fraudulent charges whereas all the customs duty charge was only Rs. 124. So Stay Away From Such Websites. Rather use Amazon.in for India. It has all the medicines available on it.

The seller iherb is a fraud company. They charged you DHL custom clearance fee more that the cost of your product which was not informed in advance. Also lots of other DHL courier hidden charges which was not informed by iherb. They tell you later that its unrefundable and if you dont pay other extra charges, they will hold up your goods in hostage and it will start multiplying the cost and will be liable to pay on your part. They threaten you to pay up other hidden charges or else youll loose your item and they will take it for there own use. I had a nightmare dealing with iherb and DHL, order it if you want to experienced yourself else my only advice, stay away from this seller call iherb, Big regret.

IHERB claims to ship from abroad when they probably have some warehouse in the destination country, and charge you the DHL custom clearance flat fee which corresponds to no real work from their part.

Never buy from outside Europe; just use Amazon.co.uk, where you won't have any surprise with the custom taxes invented by DHL which don't respect the legislations in the destination country.

Even though you can prove it, they will hold your goods in hostage: pay up or else. I told them to **** off anyway.

A racket.

As with others, I wish I had read reviews about this company. They sucked me in with low prices and discount. Their shipping/delivery people (WHOEVER they are) are not efficient. After not receiving my order when it said delivered I got very grumpy with them. We were here tge day they said delivered. Nope. Anyway, the next day it was here! 9 days after shipping in the same region of the country. And their replies to your email are very impersonal/vague. Website makes it difficult to contact them. Good luck. I will spend a little more and go with a good company. You get what you pay for. Lesson learned.