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I purchased window ventshades for my new car, from CARiD, in early July. They did not fit and I requested a RMA number for returning the shades. First, they want a written explanation of why they did not fit. Then they want photographs of the fit area with a explanation of the problem. Then they said I would get an RMA,(return material authorization) in 24 hours. Days later, no RMA. I called again and waiting time on the phone was 1 hour and talked with a woman rep. That said they did not have the 'did not fit' explanation nor the photos.
I did get an Email that a new set of vent shades were to be shipped to me, exactly as the ones that did not fit in the first order. That's when I started chatting with CARiD. I told them to stop the ventshade package as they would not fit... same as the first ones. The chatter was curt and rude telling me maybe he could stop it... maybe not.
It is now almost the middle of September and every few days chat it's wait 24 to 48 hours for a refund.
No refund to date. CARiD does not want to refund my money for parts that do not fit.
Never ordered from iHerb before, but the price was good and the shipping was free... how could I go wrong? Than I read the reviews... wow, i'm in trouble now. BUT, I ordered on Sunday AM the 15th. Product delivered on Wednesday PM the 18th. Correct product, great price, fast shipping... I will shop here again!
Al N.'s review of iHerb earned 3 Very Helpful votes
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DON'T BUY FROM THEM, PARTS ARE NO GOOD, RUTURNS ARE NOT ALLOWED. IF YOU ASK FOR A RETURN A...
Dear Al,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for your. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.