The company's reputation reflects a mix of strengths and weaknesses. Customers frequently praise the quality of replacement parts and tools, highlighting the effectiveness of repair guides and the eco-friendly approach to packaging. However, there are significant concerns regarding customer service, particularly related to shipping issues, inadequate support, and challenges with returns. Some users have experienced problems with product quality, including receiving used or faulty components. Overall, while the company empowers customers with DIY repair options, it faces criticism for inconsistent service and product reliability, suggesting a need for improvement in these areas.
This summary is generated by AI, based on text from customer reviews
IFixIt seems uninterested in simple and cheap solutions:
They don't want to know unless they have some way of monetising the solution.
IFixIt doesn't:
- Follow its own guidelines
- Explain why they're deleting answers
- Allow a right of appeal
- Respond to emails
N.B. IFixIt doesn't appear in any DIY question search, suggesting that it's not very useful.
IFixit needs to expand its user base and it can only do that by permitting a wider range of solutions... otherwise, it will remain irrelevant.
IFixit needs to accept that not all solutions can be monetised.
IFixit seems to favour electronic repairs over other solutions and doesn't have a wide enough range of answers.
Hopefully, iFixit will improve as we need more repairs and less waste.
There's definitely a place for a forum that teaches you how to fix things.
Otherwise, Youtube will remain the default for most DIY repairs.:-(
Hello IFixit,
The repair tool kit is amazing, thank you!
It came with everything I needed.
Just to inform you, my backglass wasn't broken to begin with, but it wasn't sealing good. It also had minor scratches, so that's why I decided to just buy a new one.
If you want, I can send my old backglass to you guys. Let me know if you guys are interested in it. It's the original that came with the phone.
Don't worry about the price because I'm giving it to you guys for free. I'll also pay for shipping. A little support from me to help the business out!
Thanks,
Ahmed B.
I purchased my MacBook Air part and I want return this part it prices $ 100 i call a lots of times but no reply and email me look like this ifixit frod company they Chet with customer not good service Thank you narendra Rana
The iFixit Manta Precision Bit Set helps out a lot with fixing literally anything. 112 bits for several uses, it's been one of my best expenses I've done on tools this year. I'm a very satisfied customer.
However FedEx could've been more clear about not being able to deliver the package. I've waited about one and a half month until I contacted iFixit who resolved the issue with me in no-time!
The tools I've received feel like really high quality and help me out a ton, today I've fixed my mother's old phone and rescued her old photos and videos.
I personally recommend getting this Manta Precision Bit Set too since it's so very useful for devices that use screws barely anyone has a screwdriver for. 112 bits in total.
I'm planning on buying more from iFixit, it's great quality overall and I hope their other products deliver the same.
WATCH OUT! IFixit sent me the wrong pixel 5a screen replacement (see pics, the one in red, with bezels). I provided them the correct part information and asked them to verify this by simply seeing the right part pictures on eBay, or on Amazon. They not only refused to verify this, but insisted they were right. And, I had to pay the shipping cost (both ways) because of their mistake and poor customer service.
Cracked screen on iPhone12 plus, they replaced screen. Seemed great. Charged me around 200.00. Battery now started draining in just a few hours. Before it was 10 - 12 hours no problem. They Tried to fix prob by putting another screen on the phone. Battery still drained way to fast. I am taking my phone to apple to get it fixed properly. They took cash so no tax. And no receipt. Be careful
Its scam and overpriced, i can buy same toolkit on AliExpress and cheaper under 20usd, i never see screwdrivers over 70usd only on "iscam it" i feel im on ebay
I repurposed an old iPhone 4 for our 12 YO's first phone. Battery needed to be replaced. The iFixit kit arrived 2 days after placing an order. Contained all the possible necessary tools. Written instructions and great online step by step video. I'm very impressed with the company and product. Thank you.
I purchased the battery from IFIXIT expecting better product than some random battery from amazon that was 30% cheaper. Purchased battery with their fixit tool kit. Delivery and packaging was good but the tool kit came with the bits loosely packaged in a box and a penelope screwdriver was missing so I could not open the case. After getting a local store screwdriver I changed the battery and installed it per the instructions by charging it fully and then using the computer until battery fully discharged to program the battery. Two weeks exactly 14 days later, Today I woke up to a laptop that failed to turn on after disconnecting it from wall charger. Computer is not recognizing the battery at all. Using coconut battery app to verify battery function battery is missing as if computer is running purely on wall outlet power. Don't trust reliability or pay premium price for ifixit product its the same garbage in a barrel as you're getting from amazon.com You may get lucky or you may be $#*! out of luck like I am. I hope they honor their warranty and send me a replacement. I will write a new review if and when I get a battery replacement for their garbage battery.
Last time i make the mistake of trusting advertising. You claim to be pro repair and make it look easy but in reality it's nothing like that I followed your video and when it came time to take the battery out of the switch it wouldn't budge despite how easy you made it look(and said to be careful). I started carefully but slowly tried using more and more force until i started using the blow dryer and card without avail. Now the card is dented beyond use, the old battery is
Misshapen and i don't have a working switch anymore. I should have just paid to have it repaired and not bothered with your "all in one kit"
I was having an issue with my face recognition. This iFixit company recognized the problem right away and had me up and going in minutes. The price was very reasonable and the staff was very friendly and useful, so thanks a lot.
I thought I try out at buying a toolkit bundle from them over the weekend. I thought at first they look like a great company. I saw that they had holiday sales on their bundles as will a code for free shipping for purchases over $49, on their website. No expiration date. So I tried to buy the stuff and the code didn't work. So I e-mailed them. It was the weekend, so I thought I can wait till Monday to hear back from them. Monday came and the all the sale prices went off, before they replied to my e-mail. They replied and told me the code expired. Their was no expiration date on their website. I e-mail them back and told them that. They sent a diversionary response saying that it was in the advertising e-mails sent out. Since I just heard about them, I don't receive e-mails, so I didn't see. No expiration code on a displayed deal that is expired, that is clearly false advertising.
I have purchased a bunch of batteries from ifixit but lately I have had a rash of bad batteries that did not charge when installed, or would only hold about 20% of the rated charge. On the last install on a 2016 Macbook Pro Retina Touchbar it was more than just a minor inconvenience given how many screws and connectors must be removed and reinstalled. I ended up taking the laptop to a local repair shop who fixed it for not much more than the cost of the ifixit kit only.
I got through the entire installation of my replacement battery for my 2018 MacBook Pro and when I inserted the battery data cable into the battery terminal on the circuitboard that is attached to the battery, the terminal came off. I did not do this forcefully it was very gentle. It's extremely frustrating having gone through this whole process that took four hours to have this happen on the last step.
When I contacted ifixit.com, Kyron, a support technician, told me that they do not warrant the quality of their parts and that when it arrives at your door, it's out of their hands. They tried to say it was "physical damage" to excuse their faulty product quality. That's like going to a dentist for a crown and they don't warrent you biting into an apple because you could incur physical damage. They said they would offer a one time exception and give me a coupon for 50% off a replacement.
Ridiculous.
IFixit used to provide excellent repair guides. But they've become needlessly convoluted. Including steps for strange, unnecessary procedures, for otherwise simple repairs. Browsing YouTube for alternatives, you can find much more helpful, straightforward instructions. I can think of no logical reason for iFixit to recommend so many steps for otherwise simple repairs, except maybe it's a way for them to make money on parts. The photos are still helpful though. High resolution, to clearly see the tiny connections and such.
IFixit sells overpriced, substandard batteries. Furthermore, the company does not stand behind their warranty, and will not refund customer charges unless forced to do so. Even then, iFixit will charge mysterious, hidden fees so as not to return all of a customer's money.
I was once a big supporter of iFixit. But that was then, and this is now. I still use a toolkit I bought from them. It's excellent. But buying more stuff from them now? NO WAY!
New Lap Top that I purchased intending on up grading the SSD and RAM. Consulted a friend who owns a technology repair and support business. He advised me to get the proper tools from IFixit.com BEFORE I messed things up. Watched several YouTube presentations. Ordered an entry level tool kit from IFixit.com.
Kit has all the Torx drivers plus plastic pry devices needed to get safely inside the computer. The tool case is really first rate. Just begs you to put everything back in place so it is ready for the next project!
I have to say that I am disappointed. I wanted to love iFixit as a company, but after purchasing several MacBook batteries for them to replace my original one that failed, I can't say that these are quality products. I know that they just don't make things like they used to (I got very lucky in that my original mid-2011 battery lasted me for almost 8 years), but after initially buying a battery from them, it swelled up and died in less than a year. I contacted them and after running different tests, they promptly replaced it as they agreed it was defective/it was still under warranty. This was great! However, the replacement battery has now started to have issues after about a year and a half of use. I have done the same diagnostic tests that I did for my original one and can confirm I will indeed have to replace it again... But is this really life now? Will I just be buying replacement batteries every 1-2 years? I heard good reviews about this company and expected more. I don't feel it's unreasonable to expect a product to last more than 2 years, but if it is... yikes: -/
I bought one of their products after watching my Favorite Tech Tubers for years. Will definitely buy their products again. Excellent quality, like I mean the build quality is top notch.
Customer Service at iFix it has always been the best. I have done quite a few apple repairs and I will only shop at fixit. If you spend your time opening and repairing something, you want the replacements to be the best available. Videos are a great help also. Last customer service, Matt, has been A++ and understanding. I promise you, you won't regret ifixit and will become a loyal customer. Thank You, Matt
Answer: Their instructions cover each step in clear detail. All include photos and nearly all have video as well. Highly recommended!
Answer: Telephone number is (866) 613-4948.
Answer: I'm located the United States in Illinois and I ordered the products from the iFixit website iFixit.com
iFixit is a global community of people helping each other repair things. Let's fix the world, one device at a time. Troubleshoot with experts in the Answers forum? And build your own how-to guides to share with the world. Fix your Apple and Android devi...