This place is by far the worst. I purchased a phone from these people and the disrespect was crazy. The phone I bought without a discount or promotion came with no charger. Next, I purchased a phone charger elsewhere and charged the phone. Within 15/20 mins going out on a fully charged phone, the phone was dead. While out having lunch, I asked the restaurant for an iPhone charger. The phone charged 13%, and when I walked back to the store (around the corner, I was at Stones), the phone was on 7% (within 10mins). These lousy business greedy people initially told me I could switch the device for the same model for 10GBP more. Now I'm confused. You sell me a device within 2hours that is defective and refuse to accept the return, and then want to charge me to correct the issue. After a back and forth, they switch the device with another (same type of phone, iPhone 7 32GB). The younger one became disrespectful while not serving me and told me this was his shop. I don't want to be in anybody's store, which is okay with selling overpriced impaired devices for so much money (iPhone 7,150GBP)—at the same time, belittling his competition's quality of service.
Long story short.
They sold me a lousy device which didn't work and wanted to charge me to repair it.
Then they have a sign saying no refunds unless the device is defective (mine was)... REFUSED
I switched out my device for a matching one, and then they told me a long 5mins story about how they were doing me a favour.

TERRIBLE, DO NOT BUY. I HAVE DONE BUSINESS WITH EDEN STREET VENDORS AND NEVER HAD THESE ISSUES. IFIXIT, opposite Poundland, is horrible. They are thieves and verbally abusive. Avoid the problems and go elsewhere

China copy. China copy. China copy. China copy. China copy. China copy. China copy. China copy. China copy. China copy.

I bought a replacement screen for my cell phone and within a month the screen was discoloring and the phone was unusable. I emailed support to get the screen replaced and was told that my phone was damage and the screen was not working because of the damage. I sent several very clear pictures of my phone to them showing that the phone was not damaged with little response from iFixit. I also called them with little help. This is how iFixit gets out of their commitment to a lifetime warranty of a cellular screen replacement. This is an original email sent to me, read below.

"Thank you for your patience. Based on the picture, it looks like the display has suffered some physical damage, likely during installation. Physical damage that occurs during or after a repair is not covered under the Lifetime Warranty for this part.

On that note, I'd like to make a one-time exception for you, as we do want you to have a successful repair experience as well as a completely functional device. While our warranty doesn't cover it, we can provide a coupon for half-off of the purchase of a replacement screen, if you'd like to give your repairs another shot through iFixit.

For your reference, the indications of vertical and horizontal lines as well as block blobs are a good visual representation of a damaged LCD. This is typically due to pressure, all the way down to the LCD, causing the liquid crystals to spread freely under the glass. Normally, unless the Digitizer layer is also damaged, the touch input will function fine, but the pixels that would otherwise be rendered will be covered by those liquid crystals from the damaged LCD.

I've included some image links below to show how this appears on other devices to give you an idea of what to look out for in the future.

http://www.digitalrabbitcellular.com/wp-content/uploads/2016/03/iPhone-6-LCD-repair.jpg
http://i.imgur.com/BHnOzR6.jpg
https://sites.google.com/a/valgeirsson.com/electronics/Home/1F_Camera.JPG
https://www.support.hp.com/doc-images/243/c*******.jpg

Please let me know if you would like that coupon and we will generate that for you.

Otherwise, I wish you the best of luck with your future repairs and we hope you can keep us in mind for future parts/tools needs.

All the best,"

Of course, they want to sell me another phone screen. What a joke.

Due to heavy traveling (250+ flights per year), the only laptop surviving this ordeal is my trusty MBP from 2011. It's such a fine-tuned machine compared to all the other laptops I have owned and received during this time, that it stuck with me for my daily work. I heavily depend on it, and it barely ever fails. It has survived drops and falls from head high onto concrete, dog pee while working in a park, a toddler's attempt at improving his tactile functions, and angry TSA agents. Each time I get home, I smile at the pile of broken HP, DELL, and ASUS laptops lying in a corner waiting to be picked up by the company's IT support department.

I thought this machine be indestructible, and given the mandatory basic maintenance, like exchanging SSDs and the battery ever two years, adding proper 16GB of RAM and an occasional wet wipe to get the sand, dust and fingerprints off the screen, this machine just runs every day for 10+ hours, with millions of miles traveled.

Then, the unthinkable happened: the Wireless functionality stopped working.

It took me days wading through pointless and useless information offered by people in today's version of the Internet copying wrong information without proper knowledge about a subject until in a thread somewhere someone mentioned the possibility that the bloody Wireless cable could be broken.

Without a shadow of a doubt, I ordered it from iFixit.com (only the US store holds it for some reason), and after a 15min repair, my beloved MBP continues to be again a valuable daily asset in my professional life. I suspect it to work for another 2 years. And if it breaks, I have already bought (for $800 USD) a second-hand replacement MBP 2012 non-retina version, where self-maintenance is still possible at a very low TCO (around $250 USD per year on average over the past 7 years compared to 5 broken laptops averaging at an annual cost of $1800).

Many thanks to iFixit and their professional customer support. It's going to be the only place I look whenever I have an issue with my MBP.

Their parts are cheap knockoffs and NOT genuine as advertised.
I purchased and installed a camera for my iPhone 6 Plus, which they claimed were genuine Apple Products with the Apple Logo. NOT ONLY did the item NOT work, but now I have several large vertical bars on my display!
Once I put the camera in, reset all cables, sealed and booted my iPhone 6 Plus, there was NO boot logo! It was just a scrambled screen! I could not even shut it off so I had to get into my laptop to search how to disconnect the battery; I was not going to chance disconnecting any cables while the power was still on.
I put back in my old camera and put my iPhone back together. Now it is working fine, but I still see those vertical bars that I mentioned.
I not only feel angry for all of the work I did to try and fix this, but I am also angry that now my iPhone display is totally ruined!
Not only that, this camera looks NOTHING LIKE THE DEPICTION OF IT!: https://www.ifixit.com/Store/iPhone/iPhone-6-Plus-Rear-Camera/IF269-009-1
There is NO Apple logo and, as a matter of fact, there are no letters/numbers displayed on the ribbon! I held it under my magnifying lamp and I can clearly see that anything that was printed on this ribbon was colored over with a permanent marker.
I feel cheated and scammed! I was very angry and I just wanted my money back.
I only made this purchase because their site guaranteed me that it was an original part that will work on my iPhone.
UPDATE: I just checked the provided link and NOW all of the pictures of this camera are gone from their website! WHAT IS GOING ON?!?!

I sent the item back for a refund and was sent this email:

It's me again, the bewitching iFixit Return Robot.
A support human has evaluated your return and the return process is complete. No further action is required.
Unfortunately, your return has been denied, per our return policy, as the part that was sent back was not an iFixit part. The part you sent back has sharpie and scratch marks over the Apple logo, while ours have a QR sticker, and a manufacturing stamp. If you still have the iFixit part and want to return it, please let us know. If you would like the part back, we'd be happy to send it back to you at your expense. Please contact us with in 7 days of this email if you would like the part back, otherwise the part will be properly recycled for your convenience. https://www.dropbox.com/sh/bwzmpxoxbq4mqg9/AACH63DjY2jNiUCSgz_qfMila?dl=0
If you have any questions, reply to me and I can pass on your message to our team.
Thanks for your business!

-----------------------

So now they are denying my refund because of the magic marker and no Apple logo, etc.
There is obviously something going on with this site. So please just use caution before using this site.

I used to love ifixit. As an electrical engineer who used to build my own computers from scratch, I'm not opposed to rolling up my sleeves to extend the shelf life of expensive electronics. I make a habit of replacing my iPhone battery every year, and ifixit makes it very easy to do this. Also, as a Cal Poly alumni, I've watched this company grow up in my own back yard over the past 10 years. Unfortunately, I'm sad to say it has not grown well. It's still the same small town players attempting (and failing) to operate a global scale internet business.

My problems date back to about three years ago, when I was shipped a faulty replacement battery for my iPhone 5. The battery had a dead cell, which meant it would suddenly shut off around 30% charge. When I brought this to the attention of ifixit support, they were quick to respond and send me a replacement. Since replacing the battery is a minor operation, I was able to swap this out in about 15 mins with only minor trouble for having to do it twice.

Fast forward a year later, I had upgraded to an iPhone 6, and after a year of skiing in Tahoe the microphone had gotten some kind of water damage. Everyone kept complaining that my calls were muffled and hard to understand. So I pulled up the ifixit website and sure enough, they had a replacement part. I ordered it and set in for major iPhone surgery.

The iPhone 6 microphone is on a much larger assembly at the bottom of the phone, which pretty much requires stripping the phone down to bare metal and using conductive adhesive to carefully route all these components without affecting the antennas, which are also in the area. Needless to say, this is a MAJOR project taking about an hour to complete your first time. (I got quite good by the third time - more on this in a minute.)

So after performing this long and painstaking task, I finally got my iPhone buttoned up again with everything functional. Except the microphone. The thing I was trying to fix actually got WORSE. To the point where I had to use headphones to make all my calls because the internal microphone was so muffled and muted.

I called up ifixit, and they apologized for the defective part - shipping me a new one overnight. Slightly annoyed, I set about replacing this part again, only to find this new part worse than the first. I hit the ceiling. After doing some research online, I learned ifixit was sourcing these parts directly from China, and was having issues with quality control since they didn't test them locally before shipping straight to customers.

Luckily they owned up to this mistake, and promised shipped me a third replacement part provided I would return ship my first two defective ones. The third part was the charm, and I finally had a working iPhone again.

Fast forward to the final chapter of my story. I managed to dent the lower volume rocker on my iphone 7. (How this can happen blows my mind...) Having forgotten about my experience a year prior, I hop onto the ifixit website from my phone and find the exact replacement part I need. Within 5 minutes the part is in my cart, and I'm able to get the order off before I lose reception going into the mountains (doubling checking that it's the right version, color, etc.) A couple weeks later the part arrives, and I prepare to perform the surgery. (Another doozy that requires a stripdown to bare metal.) Just before I start the repair, I decide to pull out the replacement part to get it prepped for the swap. To my surprise, I find that it's silver, not black. On further investigation, I learn they shipped me an iPhone 6 part, not one for iPhone 7.

Upon bringing this to the ifixit team's attention, I have to wait upwards of 48 hours for a response (a marked departure from the prompt customer service I've seen in the past). The customer service rep then proceeds to spend less than 5 minutes reviewing my case, and cheerfully responds that they will send me another iPhone 6 part right away. I respond on the thread that they should NOT send me another bad part, and to please send me the part I was trying to order in the first place. I look on their website and see that the iPhone 7 part that I need is out of stock - probably explaining why they sent me an iPhone 6 part instead.

The customer service rep never looks back at my thread, and sure enough, I recieve the wrong part again. I again hit the roof. How hard is it to spend an extra 5 minutes studying a case to get it right? I ask for a full refund of my return.

The customer service rep grants the RMA and informs me that I am entitled to about $90 back. I send the materials off, and about a week later get an email saying $60 will be credited to my account. When I ask about this discrepancy, a THIRD customer service rep tells me that I'm being charged a 15% restocking fee, adding insult to injury to this whole debacle.

In the end, I have to put a strong BUYER BEWARE on ifixit. Bad supply chain and slipping customer service.

Nothing more to say. Disappointed.

Saved me two times so far with my iphone! :D

On with my day. This review is taking longer.