Chanae B.

This place is by far the worst. I purchased a phone from these people and the disrespect was crazy. The phone I bought without a discount or promotion came with no charger. Next, I purchased a phone charger elsewhere and charged the phone. Within 15/20 mins going out on a fully charged phone, the phone was dead. While out having lunch, I asked the restaurant for an iPhone charger. The phone charged 13%, and when I walked back to the store (around the corner, I was at Stones), the phone was on 7% (within 10mins). These lousy business greedy people initially told me I could switch the device for the same model for 10GBP more. Now I'm confused. You sell me a device within 2hours that is defective and refuse to accept the return, and then want to charge me to correct the issue. After a back and forth, they switch the device with another (same type of phone, iPhone 7 32GB). The younger one became disrespectful while not serving me and told me this was his shop. I don't want to be in anybody's store, which is okay with selling overpriced impaired devices for so much money (iPhone 7,150GBP)—at the same time, belittling his competition's quality of service.
Long story short.
They sold me a lousy device which didn't work and wanted to charge me to repair it.
Then they have a sign saying no refunds unless the device is defective (mine was)... REFUSED
I switched out my device for a matching one, and then they told me a long 5mins story about how they were doing me a favour.

TERRIBLE, DO NOT BUY. I HAVE DONE BUSINESS WITH EDEN STREET VENDORS AND NEVER HAD THESE ISSUES. IFIXIT, opposite Poundland, is horrible. They are thieves and verbally abusive. Avoid the problems and go elsewhere