Mark N.

I bought a replacement screen for my cell phone and within a month the screen was discoloring and the phone was unusable. I emailed support to get the screen replaced and was told that my phone was damage and the screen was not working because of the damage. I sent several very clear pictures of my phone to them showing that the phone was not damaged with little response from iFixit. I also called them with little help. This is how iFixit gets out of their commitment to a lifetime warranty of a cellular screen replacement. This is an original email sent to me, read below.

"Thank you for your patience. Based on the picture, it looks like the display has suffered some physical damage, likely during installation. Physical damage that occurs during or after a repair is not covered under the Lifetime Warranty for this part.

On that note, I'd like to make a one-time exception for you, as we do want you to have a successful repair experience as well as a completely functional device. While our warranty doesn't cover it, we can provide a coupon for half-off of the purchase of a replacement screen, if you'd like to give your repairs another shot through iFixit.

For your reference, the indications of vertical and horizontal lines as well as block blobs are a good visual representation of a damaged LCD. This is typically due to pressure, all the way down to the LCD, causing the liquid crystals to spread freely under the glass. Normally, unless the Digitizer layer is also damaged, the touch input will function fine, but the pixels that would otherwise be rendered will be covered by those liquid crystals from the damaged LCD.

I've included some image links below to show how this appears on other devices to give you an idea of what to look out for in the future.

http://www.digitalrabbitcellular.com/wp-content/uploads/2016/03/iPhone-6-LCD-repair.jpg
http://i.imgur.com/BHnOzR6.jpg
https://sites.google.com/a/valgeirsson.com/electronics/Home/1F_Camera.JPG
https://www.support.hp.com/doc-images/243/c*******.jpg

Please let me know if you would like that coupon and we will generate that for you.

Otherwise, I wish you the best of luck with your future repairs and we hope you can keep us in mind for future parts/tools needs.

All the best,"

Of course, they want to sell me another phone screen. What a joke.