iFit

I have major concerns about this company and their customer service. I bought a NordicTrak 2450 treadmill back in 2021 and I'd be generous if I said it worked for a quarter of the total time I've owned it. The incline motor broke twice and needed to be replaced. There were issues with the speed of the belt following one of these repairs which I had to fight and complain before they would even acknowledge the engineer was at fault. He was by the way. And now, the console is fried and needs to be replaced. Essentially the machine is inoperable. Looking online, I see I'm not alone in this issue and it appears there is a class action lawsuit been filed against ifit for this "fault". I find this, together with their failure to respond to any of my correspondence deeply troubling and frustrating. I'm sure they're banking on me just walking away from this issue if they just ignore me for a while. The behaviour of this company is despicable and I hope they get taken to the cleaners. Avoid avoid avoid.

Absolutely love the treadmill and videos when it's working, but service plan is completely worthless and customer support does nothing to help. Contacted Ifit on July 23rd, 2024 for regular maintenance and never heard back. Contacted them again on August 4th, didn't hear back. Contacted them on August 21st because the belt quit working properly. Technician finally came on Sept 27th, but didn't have the right parts to fix machine. New parts came, but now the technician has completed ghosted me. Contacted customer service multiple times, and they told me that technician will not come back until he has more work in my area. Asked for a different technician and they said I was out of luck. Spent thousands of dollars on equipment, and then spent even more on their extended service plan, just to be told that they don't want to service it. Machine has now been down over 2 months and they still have no plan to fix it.

I opted out of a paid membership before my "free year" expired. That was two years ago. Last week I was charged $420 to renew it and sent a letter saying there were no refunds. This is outright fraud.

I registered for this membership with my new indoor bike from Sam's club. It says no longer valid? It was a benefit for the purchase? What going on? How could this happen? Can someone help me please?
Thank you
Julie Harrison

Ifit offers a service that to say zero is to say too little.
My Pro-Form 575i treadmill has had a broken belt for two months (bought last August, it was damaged in less than a year of life, paid £700 on Sweatband), however Ifit had the engineer arrive after a month with the wrong spare part so the appointment ended in nothing, adding that it would have taken at least 2 more weeks to report and order the damaged part. I'm calling ifit once a week and my machine is still there damaged and I can't use it. I spent a lot of money on a machine that is worth nothing and to have poor and useless customer service. Shame!

Literally the worst product quality control and customer care experience. Purchased Pro-Form Sport RL from Costco two weeks ago. The slide deck and all components are missing for the seat to attach. Multiple attempts on the phone with no response or call back; multiple emails with no response; and, waited on chat with no response. I am going to return and let the seller know of the product and lack of response. Do not purchase.

Nobody return their calls. 7 messages in a 1 1/2 week. Still trying to reach international sales rep for Proform and Nordic Track products. If only they would tell you "we don't want to sell to you at least we would know and not waster time". Their international sales director should get fired. Clearly unprofessional.

Nice way to treat potential customers

Just don't buy from IFit. Just don't. They sell junk and don't help afterwards.
I bought a treadmill and got about three months use from it. My attempts to get it repaired taught me a lot. Turns out that they often give no more than 3 months warranty (ie useless), and when the motor goes, well, it burns outs the circuit board...and total cost of repairs are about the replacement cost of the treadmill.
Any attempts to get on to customer service means days of your time and...well, no service. They just want more money from you.
Truly. Just DON'T buy from these people. The products are poor quality and the service is worse

I have submitted two online support requests for assistance. Have waited for over an hour on the phone for support to discuss a power issue with my bike and have had no response. I have a online chat still just spinning waiting for support. This is so upsetting. Not sure what is going on with Ifit but their customer service is extremely poor. Be careful.

Their product is bad and their customer service is the worst. The last 5 star review is from Nov 2021! And most of their 5 star reviews seem to be from the same period (Aug to Nov 2021)! This business should be banned, look at other review sites which show a much better picture of how bad their service is.

I had got their ifit subscription as part of the treadmill and I got charged $400+ for auto renewal which I disputed the day it was charged. They have a return policy of 30 days as per their site and finally confirmed by a call center rep when I got to them. Their support site has no email or phone #, had to hunt around in the internet to find them. No responses from customer services for weeks and finally when I got them they are refusing to refund the money now for a different reason! Stay away from the company and their products.

I purchased the equipment, and it came with the Ifit program. It worked for a week or so, then stopped. Since they make you put your credit card on file, I got busy, and yes, I did not use the equipment, but I had sent an email to them and NEVER got a response. Then they asked for me to renew. I then sent a email to them and it started to work again! Strange. Then after another week again, it stopped. I was then promised to have a free month and that was also not honored. IF and when it works it is good, but if not you get a race track look to it and watching the wheel is more interesting. The service is horrible. Also to keep track of which routines you had been using is hard to work with. It does not keep track of what your next class is. I would never use it ever again. Super unhappy and they don't care.

IFit advertised 1 year free membership with iFit on the box of the iFit product, but when I tried to activate the code it stated that it had already been used. So I tried calling the costumer service for support but after filtering through 8 minutes of a worthless automated system I was put on hold for 20 minutes to finally talk to a representative who after 10 minutes of trouble shooting hung up on me. So I called back for another 30 minute waste of time on hold before I got another representative who also did not end up helping me and told me they would have a supervisor call me back in 2 hours. So here I am 4 hours later with no call back from a supervisor so I am now boxing the product back up to return to the store since they would not honor the year membership of iFit or even bother to get back to me. No way is it worth high end of thirty dollars a month. I wouldn't pay 30 dollars for a year of this scam of a workout program.

This elliptical is as described in terms of size. It has really help me with my bad knees since post surgery. The various resistance levels allow me to build resistance and strength on my knees. Another great feature is it's size which fits in small spaces like my bedroom without loosing it's quality.

I received their product as a promotion in exchange for my honest and unbiased feedback.

Bought a treadmill over a week ago and I've been trying to get a hold of support since then because of a missing part, they do not respond I am beyond frustrated! I want a refund now!

No telephone numbers or email addresses on the website. I used a third party site to find the info. No refunds available after 30 days, which works only if you get the renewal info on time. Never again!

Had an elliptical from them for years and loved it. It broke this Aug. Got their new Sport E2.0 elliptical and it broke last week. Bad crank arm stud. Can't order the part unless it's through the company and their "company policies" are ridiculous and feel a lot like more like a Ponzi scheme than anything. Don't waste your time or money on these people or products.

I had just bought a NordicTrack C700
I had just bought a NordicTrack C700 I signed up for a free month sub it was okay. I had gotten the individual plan. Went good for about 2 months 1 with free and one paid. Logged in today and saw they changed my plan from individual to family without my consent or even messaging me. The plan is about 2 times more and then some. It won't even let me change it back it individual. I don't know what they are trying to pull that is very scummy business practice on new users. I do not recommend using this service and just do manual mode. I pretty sure there are free service out there you can do to watch video and do exercise.

I have had my NordicTrack iFit for about five years now and the treadmill is fine, but, the albatross that is iFit hangs like a decaying stench around the treadmill. My experience with iFit have always been disappointing. When trying to find a replacement tread belt part number, the customer service rep basically was unable to help me. After about two hours of wasting time at the iFit website or on hold with customer service, I was informed that they needed to know the location of the treadmill in order to help me, with a part number. It is true. So, I went to TreadMill Doctor and was able to order the belt in less then seven minutes. So, if you are considering an iFit linked device, consider again. I cannot in good faith recommend any iFit product. It is sad that Nordic Track is so tied to iFit.