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Review of iD Mobile

iD Mobile reviews

Is this your business?
4 reviews
PO Box 375
Southampton, BERK SO30 2PU, UK
Tel: 0333 003 7777

4 reviews with 1 star

jackc300
1 review
1 helpful vote
3/26/19

I.d mobile will take as much money as they can off you and does not want to help you out of the sitchuatuion that they put you in they laugh when they find out it costs to ring them then keep you on the line to find out that they can't do anything they kept me on the phone for a hour and lord knows how much that's going to cost me know and I had nothing solved
This is a disgrace and will warn every one about this horrible company

oliviab93
1 review
0 helpful votes
12/27/18

ID mobile has the absolute worst customer support I have ever had to deal with. They are robotic, unhelpful, and completely incompetent.

I have been trying to have my information removed after paying my final bill for months now. They continue to deny my request and do not give me another option for how to do so. Their responses are automated and inaccurate.

If I could give lower than 1 star, I would. I would not recommend them to anyone.

petea38
1 review
0 helpful votes
12/28/17

The customer service and whole experience received from iD mobile is the worst I have ever experienced in my whole life. Trying to speak to anyone who can provide you with even a modicum of understanding of your problems let along try to find or offer a solution is nigh on impossible. After 9 months of a phone not working and no solution offered iD finally agreed to let me exit the contract free of charge as even they realised how pathetic the service had been. But true to form iD didn't even keep this promise and charged me the exit fee (full cost of contract remaining) anyway after I returned my handset as I was told to do. I can't stress enough how bad they were from start to finish and hope no-one ever buys another phone with them and has to go through this. Unbelievable

jeanh68
1 review
0 helpful votes
7/26/17

Took out oay monthly contract on 7th July and received no service , so cancelled on 14th July.
Was told final bill of 89 p would be taken from my account. Told them wasn't paying as never received any service from you, said they would waiver payment.......today checked bank and payment already taken. Must say I am absolutely furious and would not encourage anyone to sign up with iD mobile as worst mobile provider I have ever experienced.!!!!

Customer Questions & Answers

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No theirs no success with them I'm still waiting on them to reply to me now as I can't solve anything with them because the help line does the complete opposite of what they say they do which is help so now I have to wait for some one to reply back to me from the emails and messages I have left them

By Jack C.
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They forced me saying it was the only company that would accident me telling me I couldn't use things like my drivers liscence to join any other phone provider But it's a Carphone Warehouse company so what would you expect

By Jack C.
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It's a legit company it's the mess that I had to deal with yesterday after ringing them up to find out that they won't help you that they charge none I.d number calling them and they make it very difficult to get any where plus the staff at the call center are absolutely rude

By Jack C.
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