Identogo

My husband has been working during this pandemic all types of hours with only one day off Sunday, he's working for JB Hunt/ Homedepot, so he's essential. He can't make an appointment cause he don't know when his day is done, so he only can go during the walk-in hours 5pm-7pm the Edison, NJ office. They've turned him away 3 TIMES with 3 different excuses; I'm here by myself, it's too late(@ 6:15 they told my husband he was too late) &, just this Wednesday@ 5:00pm they told him appointment only, but this is the walk-ins hours it say it on the website. My husband is TRYING to get his TWIC. This branch needs to be closed down. There's no supervisor, for complaints. Please if anyone know of any websites I could lodge a formal complaint to please contact me.

I went to their office on N. Atlantic in Cape Canaveral Fl. They instantly renewed my TSA gave me a new number on the spot and were a pleasure to work with.

Wish I could leave zero stars. First time using this place of business and will be my LAST.
I DO NOT RECOMMEND THIS PLACE AND WILL STEER ANYONE & EVERYONE AWAY.
The lady at the front desk, from the very second I walked in, was rude and had an attitude for absolutely no reason at all for the entire time I was there and throughout the entire process. I watched her treat everyone else who walked in after me the same way. No customer service whatsoever. Colored lady with really short hair. She acted as if everyone who walks in should know how to do her job for her. I walked in, told her I scheduled an appointment online, she asked "for what service," I told her "finger printing and background check." She responded with, "but for what?" With the nastiest tone and attitude towards me. She is then the one to assist me with the finger printing process. She gave no instructions on how to do anything and god forbid you ask a question or seem confused. Because I was unaware of finger placement or what was needed of myself, she continued to catch an attitude. She eventually left me in the room to figure it out myself, which at that point I had rathered that because I was done dealing with her. I finished the finger scans and the payment process popped up. I went in to ask if there was something she needed to do with this, she kept asking if I had an authorization code (as if I knew what that meant), again, with her nasty attitude. Told her I was paying myself. Took my card, processed payment, handed me my receipt and never said another word. I snatched my receipt and left.
I'm usually pretty good about just brushing this kind of thing off and going about my day, but the service I received was just ridiculous and so uncalled for. I called customer service but I doubt they'll do anything or call me back. How is this company still in business? They have such terrible reviews.

Extremely rude staff. I left feeling upset and frustrated by the way I was treated during my TSA PreCheck interview. I would not recommend this place to anyone.

This company does not clearly outline where the documents will be sent. I have been MONTHS for an FEIN from IRS all to the fault of these uncomprehensive services I now have went an ENTIRE tax Season without ANY paying clients. THANK YOU INDENTOGO for sending my fingerprints to teh wrong place., What else could I have paid you for?

I lost my hazmat endorsement on my commercial drivers license because of them. They claimed there was a problem with my payment for the background check. After several calls to their national number, without being able to speak with customer service, I screen shot the bank statement showing the payment, and sent it to one of the employees at our local branch. I never received any communication from them at all, but a week later there was a refund, for the background check they claimed I didn't pay for,on my bank statement. I was fortunate enough to get the attention of one of our state representatives. He listened to my story, and secured an extension of my hazmat, and I was able to return to work after a week off without pay. I have since paid Identogo again and am now hoping they will finish my background check before the extension runs out. I also had to retake the hazmat test at DMV cost $ 11.00, then had to get a temporary paper license showing the hazmat endorsement cost $11.00. To sum it up, while they did refund my money for their mistake, there was no explanation or apology much less any help with the $ 22.00 spent at the DMV or the week of work I missed. Identogo has no customer service because they don't have to. They hold a federal contract for doing all hazmat background checks. If you want the hazmat endorsement you have to use them.

I had a most unpleasant experience today with the staff at the Cherry Hill office at 57 Haddonfield Rd, Cherry Hill, NJ. There are two doors. The right one was locked, so I entered through the left one. At this point, there was this woman who asked me what time was my appointment (very first question). I told her 4:30. She looks at her list and tells me that my appointment is cancelled. Surprised, I asked her why? And she tells me she is short staffed. There was only her and nobody else to do the work. I was nonplussed. I asked her if she cancelled my appointment then why did she not send me a text or email? She says she doesn't know and tells me to leave. Then she asks me "are you here for finger print"? I say "No I am here for TSA pre check". Luckily, I see an adjoining room which happened to be the TSA pre-check room. Ignoring her, I go into that room. I am asked to sit in the waiting room. This woman (the first one) follows me and starts pacing the room for a few seconds and then leaves, muttering "... smart $#*!." I could not hear the whole thing.
All this unpleasantness could have been avoided if she had asked me " Are you here for finger print or TSA pre check?". I did not know there were other services. I hope I never have to go to that office again. In all fairness, I have to say the TSA Precheck staff was pleasant.

First, why make 1:30 appointments and repeatedly send notices to arrive early, if they absolutely refuse to even speak to you, or even acknowledge you, if you arrive before 1:30--AS THEY SUGGESTED! Also, they act as if it is an affront if you actually walk in the door. The literature suggest early arrival in case you have questions, etc. However, they are unable to answer any questions! There is a rehearsed script, and the answer to any question is I DON'T KNOW. I want precheck specifically because I have a metal prosthesis -- how dare I ask a question about how precheck works with that--they don't know. We arrived early--AGAIN AS INSTRUCTED--and asked to use the restroom and were rudely told "It's out there" but were not give a key to used the locked restroom. Yes, there's a restroom but you can't use it because we won't unlock it. Identogo's hiring manager should be fired for hiring the Dastardly Duo in the Poughkeepsie office.

After scheduling appointments online a week prior, my husband, son and I visited the IdentoGO branch on Park Ten Blvd in SATX. Although our appointments were 08:20AM, 08:30AM & 08:40AM, we were greeted cordially upon arrival at 08:00AM and expeditiously assisted by Irene, who captured our fingerprints electronically for our License-to-Carry applications with DPS, retrieved payment for the service and took our photos! It was a pleasant experience for the three of us!

No answer from several departments. The voicemail menu keeps taking you back to start. FL DOI needs to cancel this contract.

As a physician, I had to go through IdentoGo to get fingerprinted in the state of Pennsylvania for credentialing at Lehigh Valley Health System. Most places accept fingerprints done officially at any State Police or FBI location. However, the required I travel to Pennsylvania and do my fingerprints at a PA IdentoGo location. This required me to drive 10 hours round trip to get this done. So, I went. When I sent, I followed their instructions and a young gentleman helped me get the fingerprints done. When I asked about payment he said, "You have vouchers, so no payment is due." Months later, the fingerprints were never processed. NO ONE called me or emailed me to let me know. Apparently the vouchers given to me were OUT OF DATE. So instead of doing the logical thing and calling or emailing me, they just sat on the fingerprints and never processed them. Are you kidding me? I tried to get hold of a human 20 times over a week. Everytime I pushed the right prompt only to get disconnected. I finally reached the Colorado IdentoGo offices who transferred me. When I finally got hold of someone she said "your vouchers they gave you were expired so we didn't process your fingerprints." I then paid over the phone and they processed them. Took another few weeks. This company is absolutely WORTHLESS.

I made a appointment and arrived to a note on the door saying "system is down". Never received a email, or phone call/text. Made a second appointment downtown two days later and the same experience. Calling the place is a joke, your on hold for 15 minutes,! Then told call back later, and it doesn't matter what time you call, it's the same. Use their jacked up website is even a bigger joke than calling. Third time was a charm, I got my finger prints done. I'm using MACHS for the Missouri Nursing Board. I had them done on July 1,2020. And today is July 15,2020 with no results. The system says " being processed"? I can't work without them and had to pass up several lucrative job offers because of this crap company. All my other paperwork is completed and has been processed by the board for weeks. Missouri, highway patrol, FBI, TSA, Hazmat, get rid of these idiots please!... update-Today it's July 28, anD yesterday I finally got my results. What was the long delay? I paid $21.50 for "mosiers" and found out I needed It done specifically for the Board of Nirsing? I made numerous phone calls trying to find out the problem. Had to take a second test and pay and additional $41.50? I specifically told them from the beginning what my test was for. I got ripped off, lost jobs, while sitting on my $#*! waiting to go back to work. I hate this company!

They helped me recover my lost receipt send it to me through email if you need fingerprints this is the place you want to have good customer service

Absolute $#*!show. No customer service, hard to schedule, incompetent. Impossible to get a refund. Phone line drops calls

Was physically attacked at Binghamton Chenango St location by an employee that was upset I was using my phone that another employee asked me to look up information with.