Identogo

Nobody showed up for work today at Identogo! I took the morning off, drove 20 miles one direction, have a pending application requiring I have my fingerprints done today... and nobody bothered to show up. Waited a full half hour as I am so desperate to get these done on time. Tried speaking to an actual person and found they have made that impossible. Was hoping to get priority at a different location due to the disaster of the original one. Now I'm taking a full day off and running all over town to get this completed. Furious.

The most rude, unwelcoming, unkind, unprofessional staff of snobby, grouchy, inconsiderate people I've ever encountered. Avoid this place like a plague. Once I got to the rude, unprofessional staff I was informed their printer was broken and they couldn't take my prints. Never mind I made the appointment several months ago and no one called to let me know. Just a terrible unfriendly and unprofessional encounter. Why would anyone choose to do business with a crap hole place like this?

Danvers, MA Made the appt easily. Left work early to get fingerprints done. No-one at the office. No call or email to cancel or reschedule the appt. The scheduling number had "no way to reach the office." Completely frustrating and bizarre. Don't bother with these clowns.

I scheduled an appointment for the first Saturday of the month. I arrived for my appointment in the morning in the building was locked. I was not notified that they were having technical difficulties and no one would be in to take my fingerprints. And when I mentioned it to the person taking my fingerprints he offered no apology, very poor customer service. The office is very creepy and shady.

I called 5 times. All being about 20-25 minutes. Just to be rejected and told I can't schedule an appointment. I had to take matters into my own hands and figure everything out by myself and schedule an appointment online because the people didn't want to help me.

Agent did not show up, company did not even notify me. Some real estate agent next door had to let me know. Never got refund. This company is fraudulent. Sadly most people are forced to use them. Good luck.

I scheduled an appointment with the local police department through the Identogo website. I had my prints taken digitally but I have no clue where my digital prints are stored or were sent. Any customer service number is out of order. The Identogo website is useless. I now have to go back and get another set of old-fashioned ink prints done. Do not use Identogo unless you have no other choice. Lousy service.

Setting up an IdentoGO fingerprinting appointment is pretty simple and easy. However, after the fingerprint you're out of luck. I've been waiting over 2 weeks for my fingerprint to be processed. There are no customer service people to help, and there is no information about why the process is taking so long. This is a roadblock that is preventing me from being able to work and it's infuriating that it takes so long and you can't get information about when or if it will be processed.

These are difficult times, and I've jumped through hoops to try to get my firearms license app completed. Because I'm traveling had to do fingerprints through a card. Customer service walked me through how to do that, and charged me almost $50 to register me. I travelled an hour to get the print card from Identogo itself, and submitted as required. Then I was rejected because they claimed my zip code was restricted!
This was something that doesn't remotely apply to me. Now I can't even get a hold of anybody who will discuss this with me and follow up.
A huge waste of time and money. I feel that this behavior is fraudulent!

1) The business is located in a scary warehouse back parking lot. 2) The website says they allow walk-ins - the SIGN ON THE DOOR says they do not. 3) If you do not have an appointment, they literally will refuse to answer the door or the bell. They just pretend you aren't there. 4) They cannot fingerprint correctly. I have to get them redone because the FBI couldn't read them. 5) You cannot get a person on the phone. It's all phone menus and voicemail. 6) How do I get a refund for poor quality work? I'm asking here (rhetorically) because there is literally NOWHERE on their website that explains that. 7) Added together, these all say this business is likely two steps away from being a sham business.

I plan to post these complaints EVERYWHERE, including complaining to the state of MO with the express intent that they reevaluate their vendor relationship with this truly TERRIBLE business.

I had to send hard cards for a michigan rn license for a job that is remote. I sent the hard cards on 9/21. Rejected but mailed back my application 4 weeks later with vague instructions to resubmit. Resubmitted with new prints taken by a jail employee with a badge number, followed existing protocol. Wait over 3 weeks. Tracking the email code I then find out they were rejected again but no explanation and no notification prior. They do not send back any of my paperwork per policy after 3 weeks of waiting. I call identogo and get tossed around on "customer service" and am told to resubmit hard cards again but with no insight as to why my cards were rejected again when all other state applications of mine were accepted. I asked to speak to supervisor. I'm told that they will forward my inquiry to the supervisor and he will call me. Its been 3 weeks and no phone call. I then just call the criminal background check state police division in Michigan and tell them my situation. They said that identogo never even registered any documents with them and to ask for my money back and to send a letter to Michigan state police directly asking for Michigan state police to read my cards instead of Identogo. Take in mind its December now! Identogo refusing to refund. Never have heard from their supervisor. This is causing the company I work for and patients great harm because of identogo dereliction.

Once upon a time, it was acceptable to get fingerprints from the local police station, which usually cost 5 dollars or so. Then Identogo came along and completely ruined that. The whole point of Identogo, so I have been told, is that now my fingerprints are forever saved in their database! The problem is... they aren't. Or at least it doesn't matter. Making appointments is a hassle (if they keep the appointment), are generally part of a side business run in the corner of a random little strip mall shop, and every new job requires another round of fingerprints, even though they all use Identogo. Basically this company is making money hand over fist to provide fingerprints they already have time and time again.

The interviewer showed up a half hour late. She was not wearing a mask but I had to. I tried to explain that I per paid for the application and her response was " you went to the wrong site". She did not even try to explain or help. She just wanted me to pay again. I said I would not and she told me to leave.

Provided help # is just an entanglement of robo voice redirection. If you happen to finally get to an employee they are quick to transfer you back to the robo system as to not be bothered nor provide any assistance. Wish I could give ZERO Stars!
When setting up service, fingerprinting, as a customer to use this service you must have a code to pay for services; however, when entering candidates background requirements system doesnt ask you for payment code! And is quick to let you leave without paying. How about pay by credit card upon need!?!

Disconnected twice.
Third time the agent could not hear me.
In a nut shell, I spent hours trying to obtain information on how to submit an FD-258 finger print card by mail.
I have to get fingerprinted at a local police station since the nearest Identogo facility is 200 miles away.
I live in Miami and the nearest office is in Tampa. Tampa, seriously.
A couple of agents have directed me to the web site to get instructions on how to send by mail.
That information is not on the site. It keeps making me schedule an appointment.
I still have not figured out how to make this work. You would think a company entrusted with your fingerprints would know what they are doing. There should be an option for 0 starts in this review.
Ridiculous.

I know not everyone are consider themselves as a people person. The man running this business was just down right hateful. He shouldn't be doing a job that involves dealing with other people. I'm sorry if he was having a bad day already at 10 am, but to tell me, "I told you to sit down I'd be with you in a minute" as I approached his office, after being hateful to two young ladies ahead of me. I simply was crossing the room to sit closer to the door. I don't know if a woman has done him wrong or if he just doesn't like white women. I have never felt so unwelcome in a place of business as I did today. He shouldn't have the franchise name of Identtogo.

Do not go to Pete's Garage in Scranton Pa To get fingerprints done. The lady, I think her name is Melanie is a nut job. She is very disrespectful and rude

I thought I was singled out, until I saw other reviews but the customer service here is just terrible. Staff all across the board needs to be retrained. There's no consistency, reps are curt and rude on the phone, all they want is squeeze you out of more money. IdentoGo provides a mediocre service. If not that my board of nursing requires me to do my fingerprint with them I'd not touch this company with a 10 feet pole. Upon scheduling my appointment on the phone the rep had scheduled me for a wrong agency and now I have to pay again. No apologies, no refund, was just told to go pay again for another service. Now am home, unable to work as my license wouldn't be endorsed without the fingerprint result.