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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Was very easy and nice the agent I talked with was very nice professional
I really love this web will tell people about it it's very easy to used and better then anything I used
I attempted the self verification multiple times with multiple clear pics of the documentation required. I would get through the entire process only to be told I was unable to be verified. After these attempts, I went the other route to speak with an agent. It literally took one minute for him to take a screen shot of my documents (which I'm sure was no better than what I had taken) to be "verified." Skip the self verification to save yourself time and annoyance!
Really poor interface. Does not tell you when something is not up to their "standards', you have to figure it out. No optional ways of submitting information, even though it says "I don't have a smart phone" it still requires that you be confirmed by telephone and link to browser. Really frustrating!
Hello Patrick! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
It was fast and easy! And the customer service was great.
Needed a little patience, had to keep showing the same documents atleast 5 times, and the process of the facial scan was a bit off, or was just my phone
Creating an account was quick and easy which wasn't what I expected. I started on their web site and completed on my iPhone. Was guided step by step through the process and it was simple to take a picture of my drivers license and upload. Then you take a selfie scan and the screen turns green when the scan was complete. Very simple.
I do not own a mobile phone. I am severely hearing-impaired. Even the government does not comply with Americans with Disabilities Act. It requires an alternate way to communicate. Must have also missed the law which requires everyone to have a mobile phone. I also do not have photos back and front of ID, documents. The video selfie on computer is also a nightmare. There's no way to know what's expected and what it's supposed to look like. I suppose if I were completely deaf they would have offered a sign language interpreter. No one comes and teaches you sign language when you become severely hearing-impaired. You have to have someone to practice with to learn it. Complete and utter failure (again, as always) by our government.
Hello Elizabeth! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
My experience was quick, easy, and professional. I enjoyed the video chat and it was easy and quick. My helper was very nice which was very awesome. Was my first time using ID and it was a great experience.
There were a few snafus along the way. Pro-tip: when they say "save-and-exit" while you're waiting for a video interview, do it. Assuming you do end up with a video interview, be assured, the agent is as professional and helpful as they come. In the end you get the ID. And they do seem to be very serious about security and authentication.
FRUSTRATING, NO ABILITY TO TALK WITH A HUMAN FOR QUESTIONS THAT WEREN'T (CAN'T) BE ANSWERED BY A CHATBOT.
Hello Juan! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
This app is pretty secure and provide us an excellent tools for we protect our data.
I found that your representatives are extremely knowledgeable and helpful, I truly thank you!
It was Very Fast and Helpful Being That It Was My First Time Using This It Also Stopped Me From Making A Appointment and Driving All The Way Down Town.
Thanks
ID.me is simple, understandable way to verify yourself. Easy to follow steps is convenient. With a few steps you can get verified.
Easy and fast, secure I use a secure websites at all times. Thanks for reaching out to me.
The pin number did not work for me. Unfortunately the id number was 6 digits...The IRS requires a 5 digit number. My tax return got kicked back.
Hello Jim! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
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Hello Jennifer. We’re glad you were able to complete your verification successfully. We appreciate your feedback! —T, ID.me