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ID.meReviews 37,428

4.2
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+328
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,434
value
1,168
shipping
632
returns
623
quality
1,146
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New York
1 review
0 helpful votes
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Satisfecho
January 18, 2026

Muy bueno te ayuda bastante sobre todo cuando es para información sobre Taxes

Date of experience: January 8, 2026
Arizona
1 review
0 helpful votes
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Other than a bit of a wait to speak with the agent via video, the process was easy. The preliminary tasks were very simple to understand and achieve. The instructions were clear, Gather the documents, upload them to the site, and wait for the video call to begin. BTW, during the wait time, I simply saved my information and went about making my supper, washed the dishes, etc. so I could jump back in as soon as the agent was available. My agent was super nice and helpful!

Date of experience: January 8, 2026
Arkansas
1 review
0 helpful votes
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Don't Expect What You Want
January 17, 2026

I only needed to confirm my earnings for 2006 because the Social Security Administration required it, and placed a timeline on confirmation of the amount. Apparently, the portal doesn't maintain in the archive back to 2006; therefore, I couldn't get the information. And, the site gave me no directions or alternative to retrieve it. However, I called the IRS directly and was unable to reach anyone to receive help.

Date of experience: January 2, 2026
Louisiana
1 review
0 helpful votes
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The overall process takes a long time, but it's much better than having to travel to visit with agents in person, and still need to spend lots of time.
Expect to need several solid, current forms of identification, just as though you were meeting someone in person. The process seems solid, and secure, and I really couldn't expect much better.

Date of experience: January 7, 2026
Georgia
1 review
0 helpful votes
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EASY AND RELIABLE
January 17, 2026

I registered eith I.D. ME a few years ago while I was caring for my brother who was a veteran. I had to access the VA website on his behalf and then other governsites for myself. I.D. ME makes it easy with one login User ID/Password for many. Gov websites.

Date of experience: January 7, 2026
California
1 review
0 helpful votes
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Avoid at all costs.
January 17, 2026

I feel no more confident about my dealings with the IRS than I did before. The money could have been better spent on more IRS personnel to assist taxpayers and monitor fraud.

Date of experience: January 7, 2026
Texas
1 review
0 helpful votes
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The complete antithesis of easy.
January 17, 2026

I can't count the number of times I had to re-enter the same information over and over again. I can't count the number of times I had to submit the same two pictures over and over again. It was never good enough. The resolution was never high enough. The composure was never straight enough. F*** these $#*!s

Date of experience: January 7, 2026
Ohio
1 review
0 helpful votes
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Disappointed
January 17, 2026

Very poor experience information never transferred to Ohio Unemployment website creating delays that are still not resolved 3 days later

Date of experience: January 7, 2026
Florida
1 review
0 helpful votes
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Excellent Service
January 17, 2026

Excellent service, was able to quickly access my SS information and request a new card without going through a prolonged phone or a visit to SS office.

Date of experience: January 7, 2026
Texas
1 review
0 helpful votes
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Easy to use
January 17, 2026

I was able to get the right documents within a few minutes and give them to the receptionist whom I sent a email and text with files within a few minutes after I was asked about the documents

Date of experience: January 7, 2026
Texas
1 review
0 helpful votes
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Identify yourself
January 17, 2026

I enjoy have id.me it is a good thing to have when you need it to get into anything you need to access far as government programs.

Date of experience: January 7, 2026
California
1 review
0 helpful votes
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Walking in the new area
January 17, 2026

Great to know about this it was a good idea to definitely try it out. Now I understand bit about it the more I learn about this..

Date of experience: January 7, 2026
Missouri
1 review
0 helpful votes
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From dread to success!
January 17, 2026

There were 2 sites I could sign in on. I chose the first one and nothing went right. I couldn't upload my id, because my Parkinson's makes me shake. My son instructed me on using a prop for my son, but then it wouldn't verify. I gave up, said I would go to the SS office. Kept putting it off, but finally checked id.me, and easy peasy! I loved being id verified by a person! Took time, but great experience.

Date of experience: January 7, 2026
North Carolina
1 review
0 helpful votes
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Try to stay away from this site
January 17, 2026

I was FORCED to go through this process in order to file Form 1099 Misc and NEC with the IRS and of course all of my information is now in the hands of this THIRD party group and if not already taken by
Other groups it surely will be soon.

Date of experience: January 7, 2026
New Jersey
1 review
0 helpful votes
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Only if needed
January 17, 2026

Years i've been trying to get a hold of a real person to fix a simple issue. I would never use this site if i didn't absolutely have to

Date of experience: January 7, 2026
Kentucky
1 review
0 helpful votes
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Trustworthy
January 16, 2026

Easy process and I've been a member for other reasons for years so of course I trusted this as I was going into something more private that I absolutely need to trust

Date of experience: January 7, 2026
Florida
1 review
0 helpful votes
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I would definitely use it again
January 16, 2026

ID.me was quick efficient, easy-to-use, and the process made me feel secure to access my personal information and resources regarding my account. I would definitely recommend it to my friends and family.

Date of experience: January 6, 2026
New York
1 review
0 helpful votes
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Amilcar d Jesús
January 16, 2026

Satisfecho porque me resolvieron todos mis problemas

Date of experience: January 6, 2026
Michigan
1 review
0 helpful votes
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Easy and trustworthy!
January 16, 2026

I had to use ID me to create an account with the IRS to view my tax information. It was fairly quick and easy to do. Someone that does not use electronics would need a helping hand to use ID me.

Date of experience: January 6, 2026
Florida
1 review
0 helpful votes
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Very easy to use
January 16, 2026

Months ago i could not get into social security and login gov would not help me. Only chat with a machine that couldn't understand i needed help. ID me answered the phone, found the problem and now i can get social security and va and what ever i need to very easy. Today was a breeze getting access to both

Date of experience: January 6, 2026