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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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My experience was horrible in trying to upload pictures of my ID's from my cell phone. I found that scanning the ID's worked the best.
Apparantly I signed up for id.me in 2018 and did not use it. It Expired! After attempting to Sign up again, I kept getting kicked out because I didn't understand how to get back to pages that needed Codes!
It finally worked but did take time... I should have asked an 8 year old to help!
Hello Ron. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
Huge $#*!ing pain in the $#*! to get to an agent. Most W2 don't have a full ssn. An agent could see the I'd and compare to the person. Bottom line, you suck major green donkey $#*!
Hello Chuck! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
I have had ID.me for quite some time and have never used it to it's full potential. Logging into important sites using this is a game changer. If you are in the military this is a must have.
It was the best experience that I have had in a long time
Good due to great response from video chat. Ive never video chat with
Im not good with technology, but it was easy and fast
It was quick and simple. Just have your documents ready. And you're good.
I think i had a great time doing this but I still have not gotten my unemployment benefits. I still need some help thanks
Great and fast experience totally worth it would refer to anyone. Secures your information
Not the quickest process but it leaves you feeling your information is secure and your identity will not be stolen.
My ID.me will not let me sign into VA.gov. That is the reason I signed up with ID.me.
Hello! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Roger. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me