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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The process from start to finish was clear and simple to complete
Right from The beginning to the end it was just easy plain and simple.
The most and best logging in to ca.gov and the id.ME shopping application that includes the id.ME wallet and the triple complementary winner is that they all work together and also include cash back rewards from PayPal too!
Could not login to id.me after video interview using my unlock-screen passcode. I then proceeded to use my backup IDME code, which did not work either. Kind of odd. I then went back to the login page and changed my account password by clicking 'forgot my password'. It still didn't accept my passcode nor the IDME generated code.?
I had a very fast and polite and professional experience extremely easy
Is easy to use, fast and secure. It is nice to feel recognized for the hard work we daily provide.
Easily manageable! Better than last version! My experience was exceptionally fantastic an would recommend to any an all
I had no problem in applying to ID.me, if I do there is chat with a rep. To give you the message on how to continue.
The staff was very informative and went through all steps in detail, very professional
Good experience fast and easy. I haven't really used anything like this to compare to nut overall good
I didn't realize this program was so simple and Save, also fast and convenience until I experienced it myself today. Instead of going to an IRS office for verification, it safes everyone's time and energy, good experience. Thank you.
Muy buena,y segura.no escribo inglés,lo siento,
The experience was fast and easy. The website is user friendly, short and simple. I y was easy to attach documents.
The selfie verification is more high tech and fast as I ever saw, along with the easy process made it a great experience.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members