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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was fast and painless she really helped me with my verification.
Absolutely loved it and it was fast. Everything went as expected.
Easy and fast. It didn't take long for agent to answer video call.
Instructions are unclear and not step by step. You are not advised of all the materials: Computer access, cell phone and site access, passwords, and personal data you need prior to getting accepted into the program.
It took perseverance to enroll, but worth the associated incentive discount on car purchase.
Had an excellent interaction with the agent. This process is very fast and secure. Turned my day from horrible to great
My agent was rude and unprofessional, I was not satisfied at all because he was very inpatient and he hung up as I was asking him a question
Hello Kewana! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Great well experienced and very helpful. She was respectful and patient I recommend services to others
My experience was swift and thorough I had no issues and it was as expected a very professional experience
I have used TurboTax for years but this year they somehow had no record of my 2021 taxes when I needed my AGI to file 2022. I found IDme after googling how to locate it through the IRS
My experience with if.me customer service was great nothing else to say
I had a Cox representative with me to help me with this. It was explanatory, but I needed help and it was good that I had the representative with me to help someone who's not a computer person is it's difficult.
Horrible customer service from the agent who helped.
Hello Dumida! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Agent was very helpful and friendly. ID me was easy to use.
Easy to navigate and simple instructions to follow
Don't have anything to say course I agree with everything
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Don! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me