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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I was a bit daunted, not being technically agile, but I was able to complete the process and it did not take an inordinate amount of time. Didn't have to drag my paperwork across town to get the job done. Actually proud of myself.
When the first computers came, I bought an IBM. The salesman told me to read the literature as a new computer would be coming announced with an intuitive operating system. For me it was seeing the world. It took me a while in my spare time, but it was, and still is. Thanks
Can't log in. Even with a username and password that had been clicked "remember" they denied me access. Help!
Me gusto que te atienden muy amable y muy explicado el proceso para llevarlo a cabo de manera simple y segura.
Gracias
I feel more secure using ID.me. Please keep up the good work and don't let scammer to steel our identity.
The lady that helped me was so nice and really helped me. She was a big help.
Great people to take to. Dealership was very clean.
I will definitely tell my family and friends about how friendly the people that work at keweenaw chev.
I will definitely be going back in a few mores months to renew my other lease. Please feel free to send me coupons for more rebats.
It was not time consuming. All of the workers were professional. You could really understand they talked clear and explain what you needed.
Great. Was simple and easy. Never done it before. It was simple as 123. I was satisfied with how they talked me thru the step by step process of the Id me steps. Hope this identity thing speeds process up so I can get my taxes. Never had to do this before.
I had very few issues. My encounter was fairly positive.
After Dealing with the IRS and the automated line was horrible after I finally identified my self to ID everything was smooth sailing after that thank you and my representative was awesome he did a great job
While attempting to renew my trademark I encountered a system that is far more complex than it needs to be. In addition, some of the people who have attempted to assist me I found to be very inept, rude, inconsiderate, and worthless.
Hello Phillip! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
I had difficulty learning what to do and when. I went to the sight numerous times trying to accomplish everything, often having to start almost from scratch. I came close to having nothing deducted for income taxes, so I could avoid said ordeal in the future and forfeit what I was owed from 2022 taxes.
Hello Holcomb! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
I went through the requested steps only to be told that I was not going to be able to be cleared this way. I am currently on the recommended phone call after being disconnected at least once with an half an hour hold time.
Hello Lisa! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Awful. Kept saying "something went wrong." Very frustrating. Spent all day yesterday without success. Tried again today and worked. My husband tried today. No success. They couldn't verify his ID. It went downhill after that. Still didn't get a pin. Spent HOURS on this. Need something easier for those who are not tech savy.
Hello Lucy! We’re glad you were able to complete your verification successfully. I am sorry to hear that your husband is having trouble, and I appreciate you bringing it to our attention. Please have them email sj.support@id.me for assistance with their verification. We are here to help. —T, ID.me
If I had to do it over, when it comes to uploading a picture of your ID, I would not say that I had a smart phone- using their app to upload photos of ID never worked. Say no to that option, take pictures with your phone, save to PC and upload that way. Also, on the ID confirmation part- don't do self serve there either. Getting their software to take a selfie with your webcam is horrible. I tried for 30 minutes to get it to work. Finally, went with live agent call method and it took 5 minutes. Easy.
Hello Lisa. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
Potentially a great improvement to security. But this software needs a LOT of work. I hope the security side is in far better shape than the User Interface(i have my doubts based on experience)
Doesn't tell you that your pictures are no good until several screens further. Should detect if you have glasses on and warn you to take them off.
No clear way to bail midway thru the assisted process and retry the manual.
Hello Michael. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Katherine! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me