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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Fast and easy didn't have any issues with the system either.
The ID.me agent was very nice and helpful when verifying my identity for new login information in the IRS system.
Registration and personal information entered for Veteran discounts
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Fast, and easy. It was not to long. It helped me get started. It helped save me time.
I expected this to be a pain in the butt. It was not. Everything actually worked the way it was supposed to.
Very pleasant and great service. Will always use this service.
El sistema me dio problemas la página lenta tarde más de 1 hora,pero la seguridad me agrado
Very goodvery well, very many and very kind, they helped me in everything, thank you very much to the agent who attended me, I recommend them
I don't even want to comment it's was that horrible agonizing and difficult.
The process was simply, fast and safe plus it was completely stress free I couldn't be more satisfied.
Used ID.me to register and verify me with the I RS online account. Went swiftly and effortlessly. Very thankful. BTW the I RS account is terrific, with loads of info on your own personal data.
Experience was excellent. The agent was very nice and we was done within 5 minutes.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me