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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It was very simple,fast, an satisfying.I can't believe it was so fast with it being the IRS an all
Quick, fast, easy & professional. If made going through this part of it worth it.
ID.Me has the best customer service I've seen. They are polite, helpful and they act like professionals.
It took me 4 or 5 tries to register with the ID.me website. When I finally got a clear enough picture of my driver's license (after several attempts), I was sent to have my portrait scanned on my iPhone. After scanning my portrait, the service gave a "high website usage" error and told me to try again later. This happened 2 or 3 times. When I finally got past that I was told that my phone could not be validated, despite the fact that I was using my iPhone to receive text authentication codes to log into the site in the first place. When I got to that point a 2nd or 3rd time, I clicked on the link to use another phone and entered my home phone number. That finally got me in and verified. This was a terrible experience, made far worse considering I was required to have a login on their site to get my IRS IP PIN so I could file my taxes electronically. A truly horrible signup experience
If your ID is from a different state and there's other things that don't match up, it might take a few tries to get it done.
It was easy to go through the process but it leaves me feeling cold that the Govt now has a facial scan. No telling what use it could be put to if thee wrong actor is in the right place. I'm not so worried because I think I don't have enough money or influence for anyone to want to corrupt the purpose of having that. Voter fraud? Numbers are important.
Hello Chariie! We’re glad you were able to complete your verification successfully. Data security is extremely important to us. We appreciate your review of your experience with ID.me. —T, ID.me
Fairly easy to use once you figure out where what goes. The live agents are extremely good an helpful once your able to talk to one. Goodluck!
It was a little weird being scanned and what not but overall a great safe secured experience
Very nice and helpful for my identity and letter description answered all questions
Got no help from ID.ME to get it set up even after I ask it must a govenrment project
Hello Ben! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
The representative took the time to make sure I understood what she was looking for.
Muy buena no tengo quejas responden súper rápido me gusto mucho la atención
I gave the government the keys to my identity and i feel great. Please make more government programs this easy to use
Had a great experience, felt ar home with the guy.very easy to talk too
The process was not complicated, and very fast. It made it very nice and easy to complete
Muy buena son muy profesionales y muy educados. Siempre estuvieron atentos a pesar de que hablo español. Y buscaron las alternativas para resolver todas mis dudas.
Surprisingly my experience was very good and very fast. I had no problems at all and they are very professional
Hello Richard! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me
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Hello David. We’re glad you were able to complete your verification successfully. Thank you for taking the time to feedback on your experience. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me