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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Wasn't expecting to be taking pics of license and my mug. But happy I did. It was fast and easy. Thanks!
Creo que es muy útil tener contacto con el IRS y está es una manera rápida y sencilla
After dealing with identity theft I can't file my return with e-file unless I have a pin. This year I lost the paper with my pin. Then I tried using this site and followed the very easy steps. Very quickly I was given my pin. I entered it into turbo tax and my return was accepted. Yay. So easy and I feel very secure.
Was a good experience for my first time I was satisfied.
Pleasurable, patience and understanding. The agent was very intelligent about the situation and advised me the correct way to proceed.
My experience was nice having a face call. It was nice because in the face call you could actually see if it's that person and it's more safe, Thank you for helping me with kindness
Not many options to change your information like phone numbers or addresses
I like it because know person can use my name and get away with it I hope and pray
She was nice professional sweet and to the point. I was connected with two other people before and they were not professional and they helped not at all so I'm glad that I had her to help me through everything
The interactions with their computer were slow and frustrating. Only the last step, an online interview with a live agent, went well.
Hello John. We’re glad you were able to complete your verification successfully. We appreciate your feedback! —T, ID.me
Hello Mary! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Someone started an account on my name.i had to fix it.finally got a video call to fix it and the address is wrong. They can't fix the address because it doesn't match my id.hmmnn I wonder tf why. This is the worse thing created
Hello Tobie! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
I was excited with its convenience and simple. But, each time, different operator was corresponding with me. So, each time, I uploaded my IDs,
Which were annoying me. Notwithstanding, I like it. In the meantime,
I wonder how good the very old senior it is.
Was no so secure for sending my information thru my phone or computer, but when I see "https :// I am ok, and I have safety on phone and computer so I feel ok about it.
I was trying to log in to the IRS website, but my account had been disabled because of this new sign in requirement, ID.Me.
I researched it briefly because I had never heard of it, and thought I might be getting hacked. After finding several articles, and looking at the website, I saw it was legit and created an account.
I was easily able to log into the IRS website.
The driver license photo and face scan was a little intimidating, but the directions were pretty simple. I made a mistake on the first photo, but was easily able to go back and try again. The face scan clearly informed me if I was too far away, or too close and gave you a couple seconds to tell you the scan would start so you would be ready.
I'm anxious to see how easy this will be for signing into other gov websites.
The lady was respectful, secure and fast. I have no issues at all.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nicole! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me