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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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This id.me is not for the faint of heart. Like everything now it's a tool that helps you navigate the unknown depths of the cyber world. But is your information safe? You don't get to talk to anyone that can help you out, and have to put out personal information that can be used by the boogey men, so ask yourself if it's worth the risk. I hope it was for me?
In the beginning questions and concerns caused me to question everything and take it slow. However, once I got through it and got it set up and it's usable. I'm happy with it.
This site helps me to access my income tax transcripts in the free minutes which was required by my new employer background verification. I'm very pleased with the results
I was guided in the right direction by agent to solve the issue at hand as far as getting started with processing my Id's and uploading documents.
Our retirement benefit organization has partnered with ID.me, so it was necessary to set up an account to verify my identity. When I followed the step by step instructions, I found the process to be easy and very thorough.
It was very difficult. There was old information in there. It's still old information in there only the account that is not accurate and but yet that is what it required for me to be able to get into the system so that I could get onto the website that I needed to get onto so I had no other choice but to put the information in and as far as I know, there's no way that I can go in and get this information changed to the accurate and consistent information that it needs to be, and that is a problem.
App written by young people who have no idea what it's like at 75 and being ignored by humanoids with a cell phone brain. The internet needs to catch up to the times so 6yr olds can't hack this out of date model T. The users are not the ones with the burden of security
I've already answered this 5 times now, this is example of how ineffecient this is. I'll repeat 6th time. I did the procedure after trying for more than an hour including uploading passprot and live cam and just got a msg for Salesforce that there was an error. That's it! No suggetion on how to ccorrect it on even what the error was. What is Salesforce anyway?
I had created this account in 2020. I recently had a major surgery, and needed to apply for EDD. I attempted to apply, and when I got to try he part where you need to take a selfie, I couldn't because I had changed my phone number. When following the MFA process they call it to update information, it DOESN'T allow you to update that. Only email or address, which DOESN'T make sense because most people change their number more often than the other two. However, ALL three should be an option to update. I thought I wasn't going to be able to online, so I requested by mail. While waiting for the application in the mail, which took about a week. I tried reapplying again, because I needed the fastest option. Somehow I was verified a few days later when I tried again, and my number was correct. However, even in this survey, it reverted. Asking if I would like to discuss my situation by phone or email. I chose phone, and it said please enter a VALID US phone number. So I'm soooo confused, and very irritated with this system.
I didn't realize this ID.me wasn't a government agency. I would have thought twice about giving them my personal information.
Process was okay until it came to the MFI(Moble Friendly Indentity(verification). Took several repeats of driver's license pictures and video selfies with no explanation why they needed to be repeated, where did the previous ones go? And no options available to address concerns or questions.
Was very helpful that person whom assisted with my pw was so nice
Very easy to follow instructions for someone not very tech savvy
Perfect This app is honestly a lifesaver for school.
It keeps everything organized — assignments, grades, deadlines, and even little reminders I would've definitely forgotten about. The layout is super easy to use, nothing confusing, and it actually makes keeping up with school feel less stressful.
I love how fast everything loads, and the notifications keep me on track without being annoying. It's like having a personal assistant for school, but without the attitude
If you're trying to stay on top of your classes, stay organized, or just make school feel less chaotic, this app is perfect. 10/10 — definitely recommend.
Unable to validate information, basically stuck right now finishing the validation of information.
I contacted this company to change my SS payments to another bank, and the Angel I had walked me through the process and did not make me feel stupid she was the Best,
I found the process of signing up not cumbersome or lengthy. The process walks you through carefully and automates for you.
Very satisfied, muy agradecida y muchas gracias por ayudarne!
The experience was rather easy and I got through it in small amount of time
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