Overview
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
I received a phone video to idenify my documents. The man was very nice and helpful. Any person can do this.
I have uploaded my state ID. Drivers license and passport numerous times - but it states cannot read!
Easy directions, quick and error free program. Had multiple safety backup options to creat this account.
Hello! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
They need deeper affiliation discounts.
And how do I know my info is net being sold to other companies? Or isn't hackable?
Hello Faigy, We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
A bit challenging at first, glad to know all the new steps are forthe protection for everyone's personal information against fraud,, Thank you
Hello Michae! We are glad that you felt secure using our service. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
It was really worked out good for someone like me that is not a big teky in the world of computers and mobil phones.
Hello Christine! Thank you for your 5-star rating of ID.me. We sincerely appreciate your feedback regarding the identity verification process. -ID.me Social Response Team
Could not get verified no input on what was needed
Lowes only took about 5 minuts to verify and create account
Hello Everett! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Tax time can be stressful. But with ID.me, it wasn't. The instructions are straightforward and simple.
Im not a fan of zoom or other video calls, but the platform used by Idme was smooth and easy to use.
Hello Darren! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
It wasn't a bad experience just little confusing. I think some of the questions could have been more clear
Slow and cumbersome. Requires a selfie video that takes many tries before it is "acceptable". Don't use this unless you're forced to.
Hello David. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
My agent was quick, friendly and straight to the subject. I couldn't have had a better experience. Thank you.
Hello Tiffani! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me
Id me was quick and easy. Through this site I got something done that I've been trying to do for years all in 20 momutes
Hello Shonna! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Smooth, fast, secure and reliable in every way. I wouldnt change a single thing about the verification process at all.
It was a professional, efficient experience. I felt secure and Keisha guided me through the process with ease.
Hello Kevin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
This app has an easy format when uploading documents. Very smooth process and didnt take a lot of time.
Hello Tracy! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
Wonderful experience actually. It's nice to know they're not just gonna let some meth-head white collar criminal steal my identity.
Hello Tracy! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Other than having trouble downloading pictures of documents and selfie also thought that it was a little to slow.
Hello David! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team